Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Jul 15, 2022, 2:26 am
#1051
Join Date: Sep 2013
Location: Birmingham New Street
Programs: ASLEF
Posts: 266
Eventually got through - advice from chat agents [who tried but failed to put me through there] was to choose options 3, 3 and 2 on the phone. That's "other", "other" and "holidays" - whereas previously I'd been choosing 1 for "changes" at the first level before being cut off. Also possible that the load had lightened before I got in the queue at about 15:40 UK time, of course.
Jul 15, 2022, 5:21 am
#1053
Company Representative, BA Refunds
Join Date: Mar 2020
Location: Manchester
Programs: BA Executive Club
Posts: 141
We opened the Cape Town contact centre in 2018, and at 300 heads (growing to 400 by the autumn) it is now a significant player in our operation.
Jul 15, 2022, 5:59 am
#1054
Join Date: Jul 2022
Posts: 20
Jul 15, 2022, 7:44 am
#1055
Join Date: Jul 2016
Programs: BA Bronze SPG
Posts: 273
Has anyone noted down all of the phone menu options of the BA phone system? I feel this should be a guide in the BA Forum Dashboard. It'd be a great help to BA FT users at the very least.
Jul 16, 2022, 1:40 am
#1056
Join Date: Feb 2016
Posts: 947
BA Holiday call regarding a cancelled flight. Had tried Thursday and Friday at 8am and got the auto cutoff.
Called today at 7.59, call answered by 8.03 everything sorted just as Ireland scored in the rugby.
Have always found the BA Holidays team excellent just a shame they are so stretched at the moment. Advisor said expectation this will extend into next year
Called today at 7.59, call answered by 8.03 everything sorted just as Ireland scored in the rugby.
Have always found the BA Holidays team excellent just a shame they are so stretched at the moment. Advisor said expectation this will extend into next year
Jul 16, 2022, 2:39 am
#1057
Join Date: Aug 2014
Posts: 2,660
BA Holiday call regarding a cancelled flight. Had tried Thursday and Friday at 8am and got the auto cutoff.
Called today at 7.59, call answered by 8.03 everything sorted just as Ireland scored in the rugby.
Have always found the BA Holidays team excellent just a shame they are so stretched at the moment. Advisor said expectation this will extend into next year
Called today at 7.59, call answered by 8.03 everything sorted just as Ireland scored in the rugby.
Have always found the BA Holidays team excellent just a shame they are so stretched at the moment. Advisor said expectation this will extend into next year
Jul 16, 2022, 3:39 am
#1058
Join Date: Jun 2018
Location: Geneva
Programs: BA GGL/CCR, GFL, Iberia Plus Platino, Accor Diamond, Hilton Diamond
Posts: 59
Currently on hold to GGL line as have received a msg from BA to ring them on a booking. Have already been waiting over 20 minutes for an agent to pick up call …
Jul 17, 2022, 2:36 pm
#1059
Join Date: Sep 2013
Location: Birmingham New Street
Programs: ASLEF
Posts: 266
Jul 17, 2022, 5:13 pm
#1060
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 384
I rang BAH a week ago on Sunday at 5:42 pm, and got to a person after 25 minutes of queueing.
As the holiday team had already logged off for the day, they couldn't actually help me then and there though. They promised to ring back on Friday with an update, but I've heard nothing back yet.
As the holiday team had already logged off for the day, they couldn't actually help me then and there though. They promised to ring back on Friday with an update, but I've heard nothing back yet.
Aug 5, 2022, 3:02 pm
#1061
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,293
Quick question, I would like to book a gold priority reward. I have a bit of time, the cut off for 30 days is in a couple of weeks time. I know that the automated message states that BA aren't taking sales calls, but I can't do that online. Will they take that? Or am I SOL?
Aug 5, 2022, 3:10 pm
#1062
Join Date: Apr 2018
Location: London
Programs: Gold at BA, Hilton and Radisson.
Posts: 593
I rang BAH a week ago on Sunday at 5:42 pm, and got to a person after 25 minutes of queueing.
As the holiday team had already logged off for the day, they couldn't actually help me then and there though. They promised to ring back on Friday with an update, but I've heard nothing back yet.
As the holiday team had already logged off for the day, they couldn't actually help me then and there though. They promised to ring back on Friday with an update, but I've heard nothing back yet.
Aug 5, 2022, 3:19 pm
#1063
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
Quick question, I would like to book a gold priority reward. I have a bit of time, the cut off for 30 days is in a couple of weeks time. I know that the automated message states that BA aren't taking sales calls, but I can't do that online. Will they take that? Or am I SOL?
Aug 5, 2022, 3:21 pm
#1064
Join Date: Jun 2012
Posts: 127
Aug 5, 2022, 3:41 pm
#1065
Join Date: Apr 2018
Location: London
Programs: Gold at BA, Hilton and Radisson.
Posts: 593
Certain staff members on the non holiday line can, and will, rebook flights on a holiday booking. I've experienced it and it's been posted here many a time before.