Current Status of BA Call Center

Old Apr 15, 20, 8:50 am
  #1  
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Join Date: Jan 2018
Programs: BA Silver
Posts: 375
Current Status of BA Call Center

Hi,

I had travel initially planned for Friday which was cancelled weeks ago so I waited until 72 hours out like the guidelines suggest. Iíve got a new date in mind Iíd like to travel but BA.com isnít letting me rebook at all, only pointing me to call.

Tried Silver line, all calls are being answered one number now apparently: .0800 727800‬

Tried a few times and havenít been able to have my call answered, just tells you too busy and hangs up. Anyone else?
Brisbane Road is offline  
Old Apr 15, 20, 9:01 am
  #2  
 
Join Date: Nov 2016
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Originally Posted by Brisbane Road View Post
Hi,

I had travel initially planned for Friday which was cancelled weeks ago so I waited until 72 hours out like the guidelines suggest. Iíve got a new date in mind Iíd like to travel but BA.com isnít letting me rebook at all, only pointing me to call.

Tried Silver line, all calls are being answered one number now apparently: .0800 727800‬

Tried a few times and havenít been able to have my call answered, just tells you too busy and hangs up. Anyone else?
exactley the same maybe one hour ago, automated response , hung up
mwp1 is offline  
Old Apr 15, 20, 9:04 am
  #3  
 
Join Date: Feb 2015
Programs: BA Gold
Posts: 236
Voucher time...

You'll probably get an email to confirm that its being processed and you should receive it within 7 days.

Count to 7 and if it doesn't rock up get your credit card company to process a refund...Chris
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Old Apr 15, 20, 9:05 am
  #4  
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Join Date: Jan 2018
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Whatís annoying is that you still have to follow the option guide 3 times before they tell you they canít take the call.

Theyíve also probably put the most solemn sounding person Iíve ever heard as the voice when the call answers

Last edited by Brisbane Road; Apr 15, 20 at 9:11 am
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Old Apr 15, 20, 9:09 am
  #5  
 
Join Date: Feb 2003
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I have had to call up once a day for the last 3 days for reward bookings that can't be done online and a CS issue. The Gold line got me through in under 2 mins each time and the agents great.
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Old Apr 15, 20, 9:29 am
  #6  
 
Join Date: Mar 2018
Programs: BAEC Silver
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I’m having the same problem as CT-UK for a reward booking but only silver. This is to book a CX/Cathay Dragon flight LHR-HKG-PEN return but BA won’t price return leg, any suggestions other than to keep trying BA call centre?
Essex Flyer is offline  
Old Apr 15, 20, 9:37 am
  #7  
 
Join Date: Jan 2019
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I got through yesterday morning on the normal gold number, as I wanted a refund not voucher for a cancelled flight to Nairobi tomorrow. Followed the normal menu prompts and was talking to someone in well under 5 minutes. It was the return leg of an NBO LHR NBO ticket nested in an LHR NBO LHR ticket, and was priced in US$. It’s gone to ticketing to calculate the refund due... I fear it’ll be a lot less than half the fare paid, but let’s see! Once I’m within 72 hours of the NBO LHR leg of the original booking I’ll call again...

Last edited by Peter_S; Apr 15, 20 at 9:51 am
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Old Apr 15, 20, 9:42 am
  #8  
 
Join Date: Jul 2015
Location: Wales
Programs: BAEC Silver
Posts: 80
Tried twice today to try to cancel a RTW LONE3 booking. Silver BAEC line diverted to main number 0800 727800 so never got near the queue. Disconnected twice.
wyddfa is offline  
Old Apr 15, 20, 9:47 am
  #9  
 
Join Date: Oct 2015
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Called just now GGL, no wait.
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Old Apr 15, 20, 9:52 am
  #10  
 
Join Date: Jul 2015
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Originally Posted by navylad View Post
Called just now GGL, no wait.
Care to give me the number :-)
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Old Apr 15, 20, 10:03 am
  #11  
 
Join Date: Feb 2003
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Originally Posted by wyddfa View Post
Care to give me the number :-)
They could but as soon as they take your EC number they would either tell you to fall your number of transfer you to it anyway

The normal Gold line has been great as well.
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Old Apr 15, 20, 10:04 am
  #12  
 
Join Date: Jul 2012
Location: The North
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I posted a couple of days ago in the refunds thread about this: using the same number, as a Silver member, I was speaking to someone in the Newcastle office within 5 minutes. This was mid-morning UK time.
squawk is offline  
Old Apr 15, 20, 10:37 am
  #13  
 
Join Date: Apr 2020
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I was able to get to the call center, I called 1-877-767-7970 from USA. I'm waiting for the customer service person to put back my avios from my cancelled flights.
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Old Apr 15, 20, 10:39 am
  #14  
 
Join Date: Nov 2013
Location: South Glos, UK
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Iím a lowly Blue and have been calling constantly for 3 days. Same message every time to say the call canít be taken and the line goes dead. Tried Twitter too but no response.

Tweeted AA the other day and had a reply in less than 5 minutes.

I know the call centres are snowed under but surely the management could draft in reserves.
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Old Apr 15, 20, 10:51 am
  #15  
 
Join Date: Jul 2014
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Originally Posted by navylad View Post
Called just now GGL, no wait.
Any Prems care to out themselves and let us know how quickly their calls are being answered? Weíd have a royal flush 😁
NoTiersForMe likes this.
krispy84 is offline  

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