Current Status of BA Call Center

Jan 10, 22, 8:19 pm - Wikipost

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Last edit by: JessicaB
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British Airways Executive Club
UK Based Call Centre Contact Numbers

Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)

Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)

Bronze
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)

Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.

0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.

+44 207 949 3086 (outside the UK)

Skype +18002479297

International Call Centre Contact Numbers

Spain

+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)

1 hour rule

If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.

Good times to call

The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.

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Apr 15, 20, 8:50 am

Brisbane Road

Original Poster

Join Date: Jan 2018

Programs: BA Silver

Posts: 406

Current Status of BA Call Center

Hi,

I had travel initially planned for Friday which was cancelled weeks ago so I waited until 72 hours out like the guidelines suggest. I’ve got a new date in mind I’d like to travel but BA.com isn’t letting me rebook at all, only pointing me to call.

Tried Silver line, all calls are being answered one number now apparently: .0800 727800‬

Tried a few times and haven’t been able to have my call answered, just tells you too busy and hangs up. Anyone else?

Apr 15, 20, 9:01 am

mwp1

Join Date: Nov 2016

Posts: 475

Quote:

Originally Posted by Brisbane Road

Hi,

I had travel initially planned for Friday which was cancelled weeks ago so I waited until 72 hours out like the guidelines suggest. I’ve got a new date in mind I’d like to travel but BA.com isn’t letting me rebook at all, only pointing me to call.

Tried Silver line, all calls are being answered one number now apparently: .0800 727800‬

Tried a few times and haven’t been able to have my call answered, just tells you too busy and hangs up. Anyone else?

exactley the same maybe one hour ago, automated response , hung up

Apr 15, 20, 9:04 am

Chris_G

Join Date: Feb 2015

Programs: BA Bronze

Posts: 344

Voucher time...

You'll probably get an email to confirm that its being processed and you should receive it within 7 days.

Count to 7 and if it doesn't rock up get your credit card company to process a refund...Chris

Apr 15, 20, 9:05 am

Brisbane Road

Original Poster

Join Date: Jan 2018

Programs: BA Silver

Posts: 406

What’s annoying is that you still have to follow the option guide 3 times before they tell you they can’t take the call.

They’ve also probably put the most solemn sounding person I’ve ever heard as the voice when the call answers

MatJarosz likes this.

Last edited by Brisbane Road; Apr 15, 20 at 9:11 am

Apr 15, 20, 9:09 am

CT-UK

Join Date: Feb 2003

Programs: Sir CT-UK - Streaker pour les autres.

Posts: 5,671

I have had to call up once a day for the last 3 days for reward bookings that can't be done online and a CS issue. The Gold line got me through in under 2 mins each time and the agents great.

Apr 15, 20, 9:29 am

Essex Flyer

Join Date: Mar 2018

Programs: BAEC Silver

Posts: 52

I’m having the same problem as CT-UK for a reward booking but only silver. This is to book a CX/Cathay Dragon flight LHR-HKG-PEN return but BA won’t price return leg, any suggestions other than to keep trying BA call centre?

Apr 15, 20, 9:37 am

Peter_S

Join Date: Jan 2019

Programs: BA GGL

Posts: 90

I got through yesterday morning on the normal gold number, as I wanted a refund not voucher for a cancelled flight to Nairobi tomorrow. Followed the normal menu prompts and was talking to someone in well under 5 minutes. It was the return leg of an NBO LHR NBO ticket nested in an LHR NBO LHR ticket, and was priced in US$. It’s gone to ticketing to calculate the refund due... I fear it’ll be a lot less than half the fare paid, but let’s see! Once I’m within 72 hours of the NBO LHR leg of the original booking I’ll call again...

Last edited by Peter_S; Apr 15, 20 at 9:51 am

Apr 15, 20, 9:42 am

wyddfa

Join Date: Jul 2015

Location: Wales

Programs: BAEC Silver

Posts: 95

Tried twice today to try to cancel a RTW LONE3 booking. Silver BAEC line diverted to main number 0800 727800 so never got near the queue. Disconnected twice.

Apr 15, 20, 9:47 am

navylad

Join Date: Oct 2015

Location: London, UK

Programs: BAEC GGL/CCR, HH Diamond, BW Diamond, Blue Peter Badge Holder

Posts: 3,631

Called just now GGL, no wait.

Apr 15, 20, 9:52 am

#10

wyddfa

Join Date: Jul 2015

Location: Wales

Programs: BAEC Silver

Posts: 95

Quote:

Originally Posted by navylad

Called just now GGL, no wait.

Care to give me the number :-)

Apr 15, 20, 10:03 am

#11

CT-UK

Join Date: Feb 2003

Programs: Sir CT-UK - Streaker pour les autres.

Posts: 5,671

Quote:

Originally Posted by wyddfa

Care to give me the number :-)

They could but as soon as they take your EC number they would either tell you to fall your number of transfer you to it anyway

The normal Gold line has been great as well.

Apr 15, 20, 10:04 am

#12

squawk

Join Date: Jul 2012

Location: The North

Posts: 1,543

I posted a couple of days ago in the refunds thread about this: using the same number, as a Silver member, I was speaking to someone in the Newcastle office within 5 minutes. This was mid-morning UK time.

Apr 15, 20, 10:37 am

#13

NeedBAHelperDesperately

Join Date: Apr 2020

Programs: British Airways Executive Club

Posts: 45

I was able to get to the call center, I called 1-877-767-7970 from USA. I'm waiting for the customer service person to put back my avios from my cancelled flights.

Apr 15, 20, 10:39 am

#14

wb1969

Join Date: Nov 2013

Location: South Glos, UK

Programs: BA Bronze, Hilton Honors, Marriott Rewards

Posts: 948

I’m a lowly Blue and have been calling constantly for 3 days. Same message every time to say the call can’t be taken and the line goes dead. Tried Twitter too but no response.

Tweeted AA the other day and had a reply in less than 5 minutes.

I know the call centres are snowed under but surely the management could draft in reserves.