Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Apr 15, 2020, 8:50 am
#1
Original Poster
Join Date: Jan 2018
Programs: BA Silver
Posts: 439
Current Status of BA Call Center
Hi,
I had travel initially planned for Friday which was cancelled weeks ago so I waited until 72 hours out like the guidelines suggest. I’ve got a new date in mind I’d like to travel but BA.com isn’t letting me rebook at all, only pointing me to call.
Tried Silver line, all calls are being answered one number now apparently: .0800 727800
Tried a few times and haven’t been able to have my call answered, just tells you too busy and hangs up. Anyone else?
I had travel initially planned for Friday which was cancelled weeks ago so I waited until 72 hours out like the guidelines suggest. I’ve got a new date in mind I’d like to travel but BA.com isn’t letting me rebook at all, only pointing me to call.
Tried Silver line, all calls are being answered one number now apparently: .0800 727800
Tried a few times and haven’t been able to have my call answered, just tells you too busy and hangs up. Anyone else?
Apr 15, 2020, 9:01 am
#2
Join Date: Nov 2016
Posts: 699
Apr 15, 2020, 9:04 am
#3
Join Date: Feb 2015
Programs: BA Gold, Avis President
Posts: 438
Voucher time...
You'll probably get an email to confirm that its being processed and you should receive it within 7 days.
Count to 7 and if it doesn't rock up get your credit card company to process a refund...Chris
You'll probably get an email to confirm that its being processed and you should receive it within 7 days.
Count to 7 and if it doesn't rock up get your credit card company to process a refund...Chris
Apr 15, 2020, 9:05 am
#4
Original Poster
Join Date: Jan 2018
Programs: BA Silver
Posts: 439
What’s annoying is that you still have to follow the option guide 3 times before they tell you they can’t take the call.
They’ve also probably put the most solemn sounding person I’ve ever heard as the voice when the call answers
They’ve also probably put the most solemn sounding person I’ve ever heard as the voice when the call answers
Last edited by Brisbane Road; Apr 15, 2020 at 9:11 am
Apr 15, 2020, 9:09 am
#5
Join Date: Feb 2003
Programs: Sir CT-UK - Streaker pour les autres.
Posts: 5,901
I have had to call up once a day for the last 3 days for reward bookings that can't be done online and a CS issue. The Gold line got me through in under 2 mins each time and the agents great.
Apr 15, 2020, 9:29 am
#6
Join Date: Mar 2018
Programs: BAEC Silver
Posts: 58
I’m having the same problem as CT-UK for a reward booking but only silver. This is to book a CX/Cathay Dragon flight LHR-HKG-PEN return but BA won’t price return leg, any suggestions other than to keep trying BA call centre?
Apr 15, 2020, 9:37 am
#7
Join Date: Jan 2019
Programs: BA GGL
Posts: 91
I got through yesterday morning on the normal gold number, as I wanted a refund not voucher for a cancelled flight to Nairobi tomorrow. Followed the normal menu prompts and was talking to someone in well under 5 minutes. It was the return leg of an NBO LHR NBO ticket nested in an LHR NBO LHR ticket, and was priced in US$. It’s gone to ticketing to calculate the refund due... I fear it’ll be a lot less than half the fare paid, but let’s see! Once I’m within 72 hours of the NBO LHR leg of the original booking I’ll call again...
Last edited by Peter_S; Apr 15, 2020 at 9:51 am
Apr 15, 2020, 10:03 am
#11
Join Date: Feb 2003
Programs: Sir CT-UK - Streaker pour les autres.
Posts: 5,901
Apr 15, 2020, 10:04 am
#12
Join Date: Jul 2012
Location: The North
Posts: 1,847
I posted a couple of days ago in the refunds thread about this: using the same number, as a Silver member, I was speaking to someone in the Newcastle office within 5 minutes. This was mid-morning UK time.
Apr 15, 2020, 10:39 am
#14
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,157
I’m a lowly Blue and have been calling constantly for 3 days. Same message every time to say the call can’t be taken and the line goes dead. Tried Twitter too but no response.
Tweeted AA the other day and had a reply in less than 5 minutes.
I know the call centres are snowed under but surely the management could draft in reserves.
Tweeted AA the other day and had a reply in less than 5 minutes.
I know the call centres are snowed under but surely the management could draft in reserves.
Apr 15, 2020, 10:51 am
#15
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734