FlyerTalk Forums Expert How-Tos and Guides
 

British Airways Executive Club
UK Based Call Centre Contact Numbers

GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)

Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)

Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)

Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)

Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.

0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.

+44 207 949 3086 (outside the UK)

Skype +18002479297

International Call Centre Contact Numbers

Spain
​
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)

1 hour rule

If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.


Good times to call

The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.