Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Jun 7, 2022, 12:31 pm
#991
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
I called the Gold line yesterday during the late afternoon. Including the recorded announcements and the menus, it was 6½ minutes until I spoke to a human. Although he had to dig the PNR out of the "deep archive" (because the dates of the flights cancelled by BA were so long ago) the rest of the call took only about 10 minutes. Although he said that the refund had to go to the "back office", I was pleasantly surprised to see the Avios already back in the account today.
Jun 9, 2022, 5:29 am
#994
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Jun 9, 2022, 5:31 am
#995
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Jun 9, 2022, 6:18 am
#997
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
First search result for me:
https://www.headforpoints.com/2021/0...hone-number-2/
https://www.headforpoints.com/2021/0...hone-number-2/
Jun 10, 2022, 4:04 am
#1001
Join Date: Sep 2020
Programs: BA Bronze :(
Posts: 63
Called Silver line on Wednesday morning to upgrade a flight booked with BA holidays. Call was picked up in ~15 mins and spoke to a lovely lady, who seemed to be having a lot of trouble with avios systems in the background and was very apologetic. I was happy to hold while she got me the info around the various options (taxes cost to UUA WT to WT+, or cash to WT+ and UUA to CW which was an option she broadsided me with that I didn't know was available) but it took around an hour in total to finally process the cash upgrade to PE and then bump to CW using avios. Most of this was spent on hold while she wrestled with systems behind the scenes.
Still - We got there in the end, I'm sure it would have been a lot quicker if the systems had been behaving. Many thanks Carol!
Still - We got there in the end, I'm sure it would have been a lot quicker if the systems had been behaving. Many thanks Carol!
Jun 10, 2022, 12:55 pm
#1002
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,093
Agent mentioned today that calls are not going through to India (GGL at least) as the UK phone system has been upgraded but not the India one.
Hence if you call after 8pm on GGL you might as well wait for the next day.
Hence if you call after 8pm on GGL you might as well wait for the next day.
Jun 10, 2022, 4:20 pm
#1003
Join Date: Aug 2014
Posts: 2,660
Not sure if thats right about calls. But yes UK contact centres were changed over to BT Genesys mid 2021 whereas India is still using Aspect phones.
Jun 12, 2022, 10:55 am
#1004
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
I called the Gold line yesterday during the late afternoon. Including the recorded announcements and the menus, it was 6½ minutes until I spoke to a human. Although he had to dig the PNR out of the "deep archive" (because the dates of the flights cancelled by BA were so long ago) the rest of the call took only about 10 minutes. Although he said that the refund had to go to the "back office", I was pleasantly surprised to see the Avios already back in the account today.
Jun 12, 2022, 3:28 pm
#1005
Join Date: Jul 2012
Location: U.K.
Programs: BA Gold
Posts: 351
I called the Gold line yesterday during the late afternoon. Including the recorded announcements and the menus, it was 6½ minutes until I spoke to a human. Although he had to dig the PNR out of the "deep archive" (because the dates of the flights cancelled by BA were so long ago) the rest of the call took only about 10 minutes. Although he said that the refund had to go to the "back office", I was pleasantly surprised to see the Avios already back in the account today.