ankasi

So I cancelled yesterday, but am still waiting for that confirmation email. However, when I went into the Avis app, the car shows as cancelled. As it was a combined BA Holiday booking, can I take that as a sign that the cancellation is through and that BA IT is simply overwhelmed? My flight would be this afternoon and I don't want to show up as a "no show"

GodAtum

So got a cancellation email from BA for my flight next month. It asked me to call them to gt a refund, but should I as my flight isn't in the next 72 hours?

ens100

I think wait for a week or so. You never know, the BA website might eventually allow for a cancellation and refund to be done online, as it should do, in the near future. Will save you your time and allow the call centre to deal with a more urgent request.

gottaluvNW

I was in the same situation a couple of days ago with 20k+ due for upcoming travels which now stand cancelled because of COVID-19
Getting through to Amex Travel is not easy. However there is a work around.
If you have a Platinum Card, call + 1800 443 7672 - this is the Platinum Services line and you can request them to put you on to the Amex Travel online queue.
Instead of a 2+ hour wait with Amex Travel Online - you will be on hold only for a few minutes.

Of course, this only works if you have a Platinum or Centurion card.

But this way, Amex refunds you immediately.
They have done so for me, even with no flight cancellations - I have been offered full no questions asked refunds for flights coming up in April...
(I am still waiting for the credit to show up but its only been 48 hours since I requested it so I am hopeful this will show on my statement shortly.)

As a backup you can always contest / question the charges and therefore get a temporary credit on your account to tide you over through your upcoming payment date.

THEOBCMAN

This maybe a silly question : LHR > Domestic UK is OK - right ?? Or does the "Only essential travel" guide apply ?
Might have a meeting in EDI next week (LHR-EDI-LHR) which is NOT essential but if we can then we will !

Misco60

Flying to Edinburgh for a non-essential meeting is foolhardy in the current crisis. We're in the midst of a very serious situation.

wilsnunn

Whilst I am certainly not advocating that one does travel unnecessarily, the FCO advice is as follows:

See here: https://www.gov.uk/government/news/t...-17-march-2020

Hawk777

New system implanted for CALL centres. The request to call only if travelling in 72 hours is now basically a policy anyone calling and getting through not travelling in 72 hours will not be dealt with and asked to call back.

the phone message is being updated to say this to save people hanging on

OddJobMan

Will BA deal with OTA bookings at the 72 hour point?

rockflyertalk

To put it bluntly and no offence intended...

Yes it’s a silly question. We should all start thinking of others. It’s not about individuals, the I’m ok therefore I can carry on attitude is not going to work in this crisis. it’s about teams and communities, society as whole. Stay at home and stay healthy.

There will always be another meeting.

P.S people can always try a great app called Zoom for online conference meetings

southlondonphil

FCO stands for Foreign & Commonwealth Office - it by definition concerns itself with overseas rather than domestic matters as they affect the UK , and thus will have nothing specific to say on the subject of flights to Edinburgh (until such time as Scotland becomes independent )

Other branches of the government have cautioned against public assembly and unnecessary travel (work from home, etc.).

Just because you can do something, doesn't mean you should. If, in the next few days London is locked down and goes into some kind of curfew/martial law situation (it could happen!), then that quick blast up to EDI to do nothing in particular looks a bit foolish

Knodde

Got my flight to ARN cancelled, decided to rebook for a future date, looking through all of April outbound flights was very limited, and the ones available was at silly a clock, inbound ones were more plentiful dock, do that have to do with the original fare bucket? If so, that is silly, especially since BA did the cancellations.

Anyway, after spending 1h on trial and error or different dates and finally found something doable, the system refuses to do th rebooking, both online and in the app, due to unknown error!! Not sure if it's BA IT out to get me, high volumes or whatever... Well, rant over, I feel a tad better, and got a question in, does original fare bucket matter, should I be able to rebook online if I try later?

southlondonphil

Why are you trying to fly in April? Most of Europe won't even hit the peak of infections rate until April. The current emergency is not likely to be over for a number of months. Attempting to book anything this side of June (and more likely July/August) seems like a triumph of optimism over realism.

ExpatSomchai

Workaround found! How to trigger an online Avios flight refund using Google Chrome

https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/

May save some time for a few

Hawk777

rebooking a cancelled flight you'll be booked in the same cabin in same or lowest class available