jerry a. laska

A number of BA Holidays bookings have been cancelled and refunded. Normally, BA flight cancellations do not result in a refund being issued until a refund is requested. As your bookings are not till early April you can safely wait as you have been advised over the last couple of days. Also, normally when BA has cancelled a flight you can cancel and receive a full refund online. Currently, all that is being offered online at the moment is a voucher. Currently, you will need to call for a full refund for your son's flight as those flights have been cancelled by BA. If you wait a few days as you have been advised the online cancellation option may return (Hawk777 says that this has been reported up the chain of command). Since you booked your flights through AMEX Travel have you contacted them to process your refund since the your BA flights have now been cancelled?

Also see the post regarding someone else's similar question:
https://www.flyertalk.com/forum/32204258-post29.html

Hawk777

it's been reported but nothing expected to be done about it though

Crampedin13A

Is the UK still completely wide open for people flying in from anywhere?

slicktony

It was the strangest weekend I can remember. Beautiful blue skies in Berlin throughout. At various points when I was panicking, I found the calm sensible advice being offered by people on here to total strangers incredibly reassuring.

I don't post on here very often. I fly pretty frequently between Berlin and London and love doing so, but never feel I have much to contribute to these pages. But the level of kindness and generosity of spirit on the BA Board over the past few days has been brilliant.

It is clearly going to be a testing period for us all. We all need to keep looking after one another. Let's do it.

ISTFlyer

Some LHR-JFK flights have been canceled included BA177 on 5 April. For that day, only 1x LGW-JFK and 2x LHR-JFK operates.

So, this means that BA would reduce frequency to the USA;

kath00

Thanks for your reply. The thing about waiting is that we are out $20,000! And my CC bill is due. I need my refunds because with the COVID, no one's jobs are safe, least of all mine. So while I appreciate you all telling me to wait, there is a HUGE money factor in this and since clearly these flights are NOT happening, I would like to request the cancellation and full refund as soon as BA agrees to it. I am still unclear from these threads whether people are getting refunds. Full refunds with no strings attached, like vouchers, etc? The BA site actually still tells me that in giant red letters that "We are planning on operating your flight but check back often for COVID19 updates." LOL. So they are not much help at all. I am not sure if BA has actually cancelled these flights like they should either. Which is why I come to this thread to find out this info. To me when they say they are planning on operating my flight, I am assuming their computers have not updated their systems....

jerry a. laska

If BA cancels someone's flight before travel has started people are (1) calling and receiving a full refund; (2) requesting a voucher for future travel on BA, this can be done online; or (3) rescheduling their flights to another time. If BA has not cancelled your flight then you are not entitled to a full refund; your options are limited to a voucher or rescheduling travel to later this summer. Since you do not want a voucher, if your flights have not been cancelled by BA then you must wait until BA cancels your flights if you want a full refund. If you do not want to wait and BA has not cancelled your flight, then you are only entitled to a refund under the conditions of the ticket you purchased -- as you have discovered, this seems to involve significant penalties under the tickets you purchased through Amex Travel. As you purchased through Amex Travel you may have to seek the refund through them if your flights are ultimately cancelled.

If you read back a few pages of this thread and the Covid help no noise thread, you will see that a number of people have received full refunds by calling after BA has cancelled their flights. In a number of cases, people have waited for the flights to be cancelled. In the last couple of days I have submitted a couple of UK domestic flights for voucher as BA is continuing to operate the flights, I have rescheduled to this fall a transatlantic flight on a booking that has been partially flown, and waited for BA to cancel a transatlantic flight on 1 April -- which they have now done -- so that I can obtain a full refund; I will now call in a week or se to obtain the refund when things are hopefully less hectic for the call centre.

corporate-wage-slave

BA has to sort out the flights / travel arrangements for 2.5 million people before it gets to your departure date, and BA have so far concentrated its resources on those with the most immediate departure date. Now I would agree with you that as things stand it seems unlikely that the SAN-LHR service can operate for a long list of reasons, so a cancellation may come sooner or later. If you want certainty now, then you can have the voucher now. If you want cash, then you need to wait until it is shown as cancelled, either in MMB, or via
ba.com/schedules
or when you are within 10 days of departure:
ba.com/arrdep
Since flights appear to be cancelled already until 2 April, I suspect you will not have to wait too much longer.

jaymar01

The new normal flight path into LHR......

https://pbs.twimg.com/media/ETat97zX...g&name=900x900

gormless

I had a flight IAD to LHR scheduled for 8 April. Complicated, as this was a Cash + Avios into Club, then POUG using cash into First.

I've sat patiently waiting for this to be cancelled - which happened today. Thanks to everyone for the advice to sit still. OK, then it's time for the next step.
I go to Manage my Booking as directed, and see a nice "Cancel and Refund Flights" button. Tempting.
BUT - above that, it says the following:
"To get a refund, by cancelling your booking, please call us."

So, do I cancel online? Why does the guidance here say that I have to add to the call backlog? What's the consequences if I just hit cancel on the MMB site?

corporate-wage-slave

If it is not offering you a Future Travel Voucher, but instead offers a Cancellation form then you are OK to use the Cancellation form. I think the Cancellation form asks for your address, the Future Travel Voucher definitely does not ask for your address. But you do have several weeks before you need to do anything.

The Future Travel Voucher Application wording is right on top of the screen in big letters - there isn't any ambiguity about that one.

gormless

Based on this, I clicked on the "Cancel and Refund" and was directed to the voucher page. ("Future Travel Voucher Application").
So, Ok, sorry BA, Guess this is me joining the phone queue.

corporate-wage-slave

Or try the form in post 435 in the main covid-19 rebooking thread.

TTmex

I paid 2600 USD with PayPal. Lists it as dollars, so I should in theory get 2600 USD back. That is currently 25pc more valuable to me in Mexican pesos than I paid. It's nuts

kath00

Thank you so much to the responses to my question!