Last edit by: corporate-wage-slave
Storm Ciara, the third and most significant UK storm of the winter, is due to land on the night of Saturday 8 February and have an impact on transport provisions on Sunday 9 February. The whole of the UK and Ireland is in scope but the south of the UK may well bear the brunt. Posts 56 gives general advice, post 66 has the customer guideline for shorthaul services, which allows European travel to be be moved to 4 alternative dates. For cancelled services go to post 302 for LHR and post 292 for LGW., post 261 for LCY
Sunday 9 Feb Weather - Disruption [BA flight assistance and information only please]
#106
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
#107
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 384
I'm on the 13:15 TRN-LGW tomorrow, and my MMB is asking £88 (£100 change fee + negative £12 fare) to make the change to 11FEB.
Last edited by groenroos; Feb 8, 2020 at 3:32 am Reason: maths is hard
#108
Join Date: Jul 2019
Location: Jersey CI
Programs: BA GGL
Posts: 79
My wife was booked tomorrow from JER to LGW, she tried changing the booking online, to today but it wanted to charge a fee, but on the phone they made the change to today without any charge.
#109
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
If it was proper legit wouldn’t it be on the BA homepage ?
#110
Join Date: Dec 2013
Location: Glasgow
Programs: BAEC Silver, Sixt Platinum, HHons Diamond
Posts: 927
My morning flight will be on a night-stopped aircraft - does that mean it is less likely to be cancelled or does that make no difference?
Ideally if I make it to LGW it at least opens up other ways of getting to BOD even if it isn’t by air.
#111
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Well it is showing there, but you certainly need to know where to look. If you hover over the Help button on the right, and again on the right on the pop up frame, you will see "Adverse weather across the United Kingdom".
The actual link is here:
https://www.britishairways.com/trave...b?p_faqid=8034
The actual link is here:
https://www.britishairways.com/trave...b?p_faqid=8034
#112
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
Your post implies that CWS is not passing on legitimate information. That's a pretty poor position to take.
One agent not being aware (they may have just come on shift) doesn't mean it isn't legitimate.
As for not being on the homepage, would they want to advertise this widely until they know a bit more about what is happening with specific flights?
One agent not being aware (they may have just come on shift) doesn't mean it isn't legitimate.
As for not being on the homepage, would they want to advertise this widely until they know a bit more about what is happening with specific flights?
#113
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Being nightstopped helps to a degree, not least because you can check the LGW-GLA element this evening. They will then have an aircraft in GLA and a crew, so that helps, and in my experience BA either cancels the night stop service north today - which you will find out soon - or they will do their best to maintain both services, with a bias to the latter option. Having said that, if the wind is simply too strong for safe normal operations then it doesn't greatly matter, flights will be cancelled. LGW is more on the storm path in terms of impact, but doesn't run at 99.7% capacity.
#114
Join Date: Dec 2007
Location: 59K
Posts: 2,301
Looking at the forecasts Heathrow is going to be at or just over pretty much every airliners crosswind limit all day with some periods well above.
If the forecast is correct I would expect very little to be flying tomorrow. Gatwick is similar but the runway direction may help a tiny bit.
If the forecast is correct I would expect very little to be flying tomorrow. Gatwick is similar but the runway direction may help a tiny bit.
#115
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Just to clarify that ahmet and I are on friendly terms, it's not what he meant (but perhaps a few extra words would have helped....). Your other points are well made, I'd imagine the agent is still wading through all the emails relating to China and hadn't got on top of things.
#116
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,971
Just been to T3, happy to move us, but no First seats available before our 14.15 flight.
So can't change us.
Did say that an awful lot of flights are cancelled (having just checked with her manager) and they expect people not to make connections etc.
So need to go back at 4.30am!!
No flights have been announced yet, but many are already cancelled apparently.
So can't change us.
Did say that an awful lot of flights are cancelled (having just checked with her manager) and they expect people not to make connections etc.
So need to go back at 4.30am!!
No flights have been announced yet, but many are already cancelled apparently.
#117
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Just been to T3, happy to move us, but no First seats available before our 14.15 flight.
So can't change us.
Did say that an awful lot of flights are cancelled (having just checked with her manager) and they expect people not to make connections etc.
So need to go back at 4.30am!!
No flights have been announced yet, but many are already cancelled apparently.
So can't change us.
Did say that an awful lot of flights are cancelled (having just checked with her manager) and they expect people not to make connections etc.
So need to go back at 4.30am!!
No flights have been announced yet, but many are already cancelled apparently.
#118
Join Date: Nov 2017
Posts: 3,061
Thanks for the helpful update. It would be helpful though if this could be offered online or through call centres given that in a lot of cases travelling to the airport will be significant detour to the railway station.
Do you know if Euro Traveller books into Standard Class and Club Europe into First Class?
Do you know if Euro Traveller books into Standard Class and Club Europe into First Class?
The airport-only restriction is for two reasons, firstly standard IATA disruption rebooking rules that often limit certain actions to airports (though there is work to improve this currently going through IATA), secondly the need to process through FLY as a voucher. Of course it would be great if it could be more flexible, but as many domestic pax are connecting anyway and many of the point-to-point ones will simply choose not to travel, it doesn’t actually affect all that many people.
#119
Join Date: Oct 2014
Location: Berlin
Programs: BAEC; LH M&M; HH Diamond
Posts: 814
Looking at the forecasts Heathrow is going to be at or just over pretty much every airliners crosswind limit all day with some periods well above.
If the forecast is correct I would expect very little to be flying tomorrow. Gatwick is similar but the runway direction may help a tiny bit.
If the forecast is correct I would expect very little to be flying tomorrow. Gatwick is similar but the runway direction may help a tiny bit.
I am on the twice-a-week STN-TXL tomorrow. Phoned in and asked to be re-booked on tonight's last LHR-TXL only to be told that the re-booking clause doesn't apply to STN (only LHR, LGW and LCY). According to BA operations ,STN will not be affected by the crosswinds.
Can I remain confident on this?
#120
Join Date: Nov 2017
Posts: 3,061
Typically what happens is they create a list of ‘cancellation nominations’ which they then use if required but don’t if they’re not. Perhaps a nuanced distinction, but one worth making - your post implies they’re keeping information from customers who would be affected, which is perhaps a little unfair if the flights may not yet actually be cancelled - as soon as they actually are, notifications go out immediately.