Feb 8, 2020, 2:08 am
Last edit by: corporate-wage-slave
Storm Ciara, the third and most significant UK storm of the winter, is due to land on the night of Saturday 8 February and have an impact on transport provisions on Sunday 9 February. The whole of the UK and Ireland is in scope but the south of the UK may well bear the brunt. Posts 56 gives general advice, post 66 has the customer guideline for shorthaul services, which allows European travel to be be moved to 4 alternative dates. For cancelled services go to post 302 for LHR and post 292 for LGW., post 261 for LCY
Sunday 9 Feb Weather - Disruption [BA flight assistance and information only please]
Feb 8, 2020, 12:00 am
#91
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Quick question - can you use the ticket desk at both T3 and T5 or would you need to visit the desk at the correct terminal?
Feb 8, 2020, 12:28 am
#92
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I've just remembered I'm technically on a holiday as I booked a car. If there is disruption am I therefore better off calling the ba hols duty office rather than ggl?
Feb 8, 2020, 1:04 am
#93
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Feb 8, 2020, 1:42 am
#94
Join Date: Aug 2009
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Morning, we're currently in Budapest, due to land early afternoon tomorrow into Heathrow. We have no pressing need to return as sadly I have my work with me and can run the business wherever I am so we are trying to decide whether to reschedule at this stage or wait and see. Personally I'd prefer not to risk getting stuck at the airport. Is there generally a timeline where they make the decision to cancel, I have read through the thread and I've not picked up on it but may have missed it. An extra few days in Budapest wouldn't be a hardship to be honest, though my liver may not agree!
Feb 8, 2020, 2:02 am
#95
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It's posts 56 and 66 above. You can move your flight now if you wish. If you want to know when your flight may be cancelled it should be this afternoon and doubtless this thread will be updated.
Feb 8, 2020, 2:02 am
#96
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Feb 8, 2020, 2:04 am
#97
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T3 would be better, so I'd amble over there on the free train service, ask for an inter-terminal blue ticket at the gate. They can do it at T5 (or indeed LGW) but the agents in T3 will be a bit closer to the all important bush telegraph.
Feb 8, 2020, 2:09 am
#98
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Thanks! T3 it is. Is it easy to find? Not T3, the ticket counter haha
Feb 8, 2020, 2:14 am
#99
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Yes, BA's area by Zone D is fairly compact, the ticket desk is on the right side, but there is a First area on the left. If arriving by tube/HEX then the BA section is almost right in front of you when you emerge on ground level (it's slightly to the right to be pedantic). As they say, you can't miss it.
Feb 8, 2020, 2:18 am
#100
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I agree, go with the flow and take your toothbrush. But as B2Bs are what they are, what you could do if you are cancelled is go to the airport and ask for a re-route on another B2B that is operating. If the airport concerned is within 300 miles (loosely speaking) then that's within policy. So swap your GLA for EDI or whatever. Depending on multiple specifics, it may be best not to call up on this one.
Feb 8, 2020, 2:23 am
#101
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I’m stunned that BA is only moving to protect short haul passengers from potential disruptions tomorrow. What about those flying in and out Long haul? I’m flying in on and out on A350 and B789 and with current advisories I’m entirely SOL if the weather exceeds either aircraft minimums.
From the weather maps - the storm system looks huge and covers most of NW Europe. What’s a typical diversion station for Long haul BA flights coming in from the subcontinent - CDG? FRA? I’m wondering if I have to plan to spend the night in a diversion station.
From the weather maps - the storm system looks huge and covers most of NW Europe. What’s a typical diversion station for Long haul BA flights coming in from the subcontinent - CDG? FRA? I’m wondering if I have to plan to spend the night in a diversion station.
Feb 8, 2020, 2:56 am
#102
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Update 2 on the Customer Guidelines has just come out (no time on it). The only extra thing on it is to add LCY services as being in scope for it as well as LHR and LGW (I bet the contact centres were doing that anyway!).
Has anyone tried a dummy online change in MMB to see if they have enabled self service? I'm not flying tomorrow.
Has anyone tried a dummy online change in MMB to see if they have enabled self service? I'm not flying tomorrow.
Feb 8, 2020, 3:01 am
#103
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Update 2 on the Customer Guidelines has just come out (no time on it). The only extra thing on it is to add LCY services as being in scope for it as well as LHR and LGW (I bet the contact centres were doing that anyway!).
Has anyone tried a dummy online change in MMB to see if they have enabled self service? I'm not flying tomorrow.
Has anyone tried a dummy online change in MMB to see if they have enabled self service? I'm not flying tomorrow.
Feb 8, 2020, 3:04 am
#104
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Feb 8, 2020, 3:12 am
#105
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Not only it wasn't working about an hour ago for online changes, the agent who picked up my call from the GGL team wasn't aware of these guidelines.