BA "Mad Thursdays" Continue - PRG-MEX in F - £486
Aug 29, 2015, 11:06 am
#631
Suspended
Join Date: Nov 2007
Posts: 6,189
Both are financially healthy. In 2014, American Airlines Group had a profit of $4.2 bn, IAG had a profit of €1.4 bn.
It's just that American Airlines sees the loss incurred by honoring these fares as less of a concern, than the increase in their brand value and loyalty of their customers.
It's just that American Airlines sees the loss incurred by honoring these fares as less of a concern, than the increase in their brand value and loyalty of their customers.
Aug 29, 2015, 11:26 am
#632
Join Date: Jan 2012
Posts: 13
AA honors fare?
American Airlines will honor mispriced fares that were booked last week in select international markets. We hope customers enjoy their experience with American and book with us again in the future
This is from the German forum. Well done to AA - but shame on BA. Same fares/circumstances can't see why BA can't follow lead.
Now it could proof even more worth to send a complaint to the DOT and question the move by BA!!
This is from the German forum. Well done to AA - but shame on BA. Same fares/circumstances can't see why BA can't follow lead.
Now it could proof even more worth to send a complaint to the DOT and question the move by BA!!
Aug 29, 2015, 11:36 am
#633
Join Date: Feb 2006
Location: London
Programs: BAEC
Posts: 2,644
American Airlines will honor mispriced fares that were booked last week in select international markets. We hope customers enjoy their experience with American and book with us again in the future
This is from the German forum. Well done to AA - but shame on BA. Same fares/circumstances can't see why BA can't follow lead.
Now it could proof even more worth to send a complaint to the DOT and question the move by BA!!
This is from the German forum. Well done to AA - but shame on BA. Same fares/circumstances can't see why BA can't follow lead.
Now it could proof even more worth to send a complaint to the DOT and question the move by BA!!
Aug 29, 2015, 11:46 am
#637
Join Date: Mar 2013
Posts: 1
Wow, we`ve got BA shareholders here 
To me this and similar fares are like a lotery. Sometimes you win sometimes you don`t. And bigger the spread between "usual" price and "mine" price higher the chances are that this won`t work out.
If anybody goes for the sale and is ready to fly in the matter of hours or day or two, they must be fully aware of this and be prepared to a) fly in economy b) not fly at all. All airlines are corporations so by not giving them enough time to deal with that, you are just tempting luck. For those I don`t have any sympathy. You tried and it did not work out.
However the bottom line for me is the matter of communication. I understand that people make mistakes, that`s common. However what interests me is that BA is obviously not prepared for this event in any way. There are number of possible ways to handle this, but the chose the poorest one.
I don`t think that even the most hardcore FTs / travellers would get mad if BA would communicate in a way "hey guys, we messed up and sold bunch of tickets by mistake, if you are already in transit, we will let you go on with your trip. But if you are not please don`t board and call our CC and we will try work something out with you". Easy as that. And I firmly believe that this would get BA world wide news coverage as being the good guy with few nods from travellers who did indeed make it and are braging about BA F class.
But what does BA instead? Cancel your ticket without any email or explanation what so ever. Try to call BA that you`ve run into some error in your life and you need to cancel that ticket you`ve purchased...
Sorry for my english and to all fellow travelers stuck in Prague. We have almost 30C outside, blue sky and lot of pubs anb bars open enjoy
To me this and similar fares are like a lotery. Sometimes you win sometimes you don`t. And bigger the spread between "usual" price and "mine" price higher the chances are that this won`t work out.
If anybody goes for the sale and is ready to fly in the matter of hours or day or two, they must be fully aware of this and be prepared to a) fly in economy b) not fly at all. All airlines are corporations so by not giving them enough time to deal with that, you are just tempting luck. For those I don`t have any sympathy. You tried and it did not work out.
However the bottom line for me is the matter of communication. I understand that people make mistakes, that`s common. However what interests me is that BA is obviously not prepared for this event in any way. There are number of possible ways to handle this, but the chose the poorest one.
I don`t think that even the most hardcore FTs / travellers would get mad if BA would communicate in a way "hey guys, we messed up and sold bunch of tickets by mistake, if you are already in transit, we will let you go on with your trip. But if you are not please don`t board and call our CC and we will try work something out with you". Easy as that. And I firmly believe that this would get BA world wide news coverage as being the good guy with few nods from travellers who did indeed make it and are braging about BA F class.
But what does BA instead? Cancel your ticket without any email or explanation what so ever. Try to call BA that you`ve run into some error in your life and you need to cancel that ticket you`ve purchased...
Sorry for my english and to all fellow travelers stuck in Prague. We have almost 30C outside, blue sky and lot of pubs anb bars open
enjoy
Aug 29, 2015, 11:47 am
#638
FlyerTalk Evangelist
Join Date: Oct 2011
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^ +1
Would also assume that they would not credit tier points and Avios, as per AA's T&Cs for mistake fares.
As a BA shareholder, the fact that they don't honor the fares is a good thing. Taking advantage of clear mispricings (which this undoubtedly was as per the BA Twitter screen shot, since cheaper than economy), it is akin to asking the ATM for 100 quid, and keep difference when it gives you 1,000. Even if a contract has been formed (automated process), not much more than petty theft...
Would also assume that they would not credit tier points and Avios, as per AA's T&Cs for mistake fares.
As a BA shareholder, the fact that they don't honor the fares is a good thing. Taking advantage of clear mispricings (which this undoubtedly was as per the BA Twitter screen shot, since cheaper than economy), it is akin to asking the ATM for 100 quid, and keep difference when it gives you 1,000. Even if a contract has been formed (automated process), not much more than petty theft...
i.e. UA A (first) class SFOBOS for 900 USD, where the cheapest economy fare is B class, selling for 990 USD.
Aug 29, 2015, 11:51 am
#639
FlyerTalk Evangelist
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The cheapest in economy return from Prague to Cancun I can find in the month October -November is a 10 nighter and costs £584.
There's no way any First class sale would undercut the cheapest economy ticket. No way. End of.
The whole "I didn't realise this was a mistake. But look BA, I'm a really really frequent valued customer" argument, to quote Joe Lycett "doth butter no parsnips".
https://www.youtube.com/watch?v=2Gkiw7zpULo
There's no way any First class sale would undercut the cheapest economy ticket. No way. End of.
The whole "I didn't realise this was a mistake. But look BA, I'm a really really frequent valued customer" argument, to quote Joe Lycett "doth butter no parsnips".
https://www.youtube.com/watch?v=2Gkiw7zpULo
Example
Does this mean if I booked the $333.8 first class fare, DL could cancel my ticket?
Aug 29, 2015, 11:53 am
#640
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Welcome to Flyertalk Adam_T, abd nothing worth apologising for in terms of your English! Welcome to the British Airways board and for that contribution. Thank you for that contribution, I hope you will continue to stay active here. I don't think anyone has said BA's communications about this matter has been a model of efficiency or even effectiveness (though AA shows how it can be done...).
Aug 29, 2015, 12:04 pm
#641
Join Date: Oct 2010
Programs: AA ex-EXP (buh-bye!), HH Gold, SPG Gold, UM Go Blue
Posts: 543
American Airlines will honor mispriced fares that were booked last week in select international markets. We hope customers enjoy their experience with American and book with us again in the future
This is from the German forum. Well done to AA - but shame on BA. Same fares/circumstances can't see why BA can't follow lead.
Now it could proof even more worth to send a complaint to the DOT and question the move by BA!!
This is from the German forum. Well done to AA - but shame on BA. Same fares/circumstances can't see why BA can't follow lead.
Now it could proof even more worth to send a complaint to the DOT and question the move by BA!!
THANKS AA!
Aug 29, 2015, 12:21 pm
#644
Join Date: Feb 2001
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Posts: 2,450
I don't believe they've made a blanket, public statement yet on the PRG fares. Hoping they will.
Aug 29, 2015, 12:22 pm
#645
Join Date: Feb 2010
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