Examples of Gold treatment in Y?
Jun 23, 2015, 3:46 pm
#196
Suspended
Join Date: May 2009
Posts: 4,959
My hit rate is about 20% in Domestic/Euro Traveller.
Many of these include 4 of us golds with the same surname next to each other, which maybe increases the chances!
Usually, it's a very simple and polite, "I see you're one (or should I say four!) of our Gold Executive Club Members, and it's my pleasure to welcome you all back with us. Should there be anything I can do to help you enjoy the flight, do let me know."
I think it's an excellent touch ^
Many of these include 4 of us golds with the same surname next to each other, which maybe increases the chances!
Usually, it's a very simple and polite, "I see you're one (or should I say four!) of our Gold Executive Club Members, and it's my pleasure to welcome you all back with us. Should there be anything I can do to help you enjoy the flight, do let me know."
I think it's an excellent touch ^
Jun 23, 2015, 3:48 pm
#197
Suspended
Join Date: May 2009
Posts: 4,959
Jun 23, 2015, 7:03 pm
#199
Join Date: Apr 2012
Location: London
Programs: BA Gold, Hilton Silver, Marriott Gold, Avis Preferred Plus
Posts: 139
Hey, I had exactly the same experience. Was it the day flight?
Jun 30, 2015, 11:59 am
#200
Join Date: Jan 2015
Location: UK
Programs: BA Gold
Posts: 122
Had my first welcome and thankyou on a European leg. As it was from Gatwick and a 06.40 departure it seemed like it was low on executive club members.
I also felt like an idiot being singled out but to be fair she didnt have the ipad and also called me by name as i left the plane.
I also felt like an idiot being singled out but to be fair she didnt have the ipad and also called me by name as i left the plane.
Jun 30, 2015, 10:35 pm
#201
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,309
I got an upgrade last year onboard from the CSD to Club Europe LHR-OSL because "economy looked a bit cramped"!. I was on the first row of economy, and the CSD came down to the curtain, said "hello mr woodbinerich" and invited me to move. 
Jul 6, 2015, 4:27 am
#202
Join Date: Mar 2014
Programs: AA Platinum Pro, HH Diamond.
Posts: 171
Has something changed with the recognition of GCH in Y?
Last year I had maybe 2 greetings and acknowledgements.
This year I must be on a continuous run of at least 9 BA flights where either the CSD or manager has come with the ipad or manifest print and thanked me for my loyalty and if there is anything they can get me - headphones, a glass of bubbles etc..
Not a complaint but it was tad embarrassing on LHR-ORD in WT+ last month, when I got knelt in front of and asked if everything was OK at least 6 times during the flight with offers of bubbles and bottles of water. (its a tap in for somewittyone)
Even on a packed SFO-LHR last month, I could hear the CC say to people behind that there was no full meal choices left as the chicken had finished - pasta or some tajine goo only - when she got to us, she had saved 2 chicken for Mrs and me.
Unless it just me on a run, things have certainly been stepped up on the GCH recognition front.
Last year I had maybe 2 greetings and acknowledgements.
This year I must be on a continuous run of at least 9 BA flights where either the CSD or manager has come with the ipad or manifest print and thanked me for my loyalty and if there is anything they can get me - headphones, a glass of bubbles etc..
Not a complaint but it was tad embarrassing on LHR-ORD in WT+ last month, when I got knelt in front of and asked if everything was OK at least 6 times during the flight with offers of bubbles and bottles of water. (its a tap in for somewittyone)
Even on a packed SFO-LHR last month, I could hear the CC say to people behind that there was no full meal choices left as the chicken had finished - pasta or some tajine goo only - when she got to us, she had saved 2 chicken for Mrs and me.
Unless it just me on a run, things have certainly been stepped up on the GCH recognition front.
LHR-ORD WT+
LHR-AMS
MXP-LHR
LHR-JNB
JNB-CPT
CPT-JNB
JNB-LHR WT+
Absolutely nothing, normal service resumed.
Jul 8, 2015, 7:48 am
#203
Join Date: Jan 2012
Location: London
Programs: BAEC GGL, BA Amex PP
Posts: 1,051
On BA itself usually no recognition, in 3 years of being Gold had a greeting from CSM once. On Cathay Pacific however this April, being a BA (not Marco Polo) Gold on 2 Avios redemption Economy short-haul flights (PEK-HKG,HKG-BKK) got me on both occasions a polite welcome from their equivalent of the CSM, superior earphones and complimentary drink from upfront, all delivered with the utmost professionalism and my name used all the time.
....I couldn't help comparing this experience to my longhaul BA F flight 2 months earlier where I was specifically asked in BA's finest premium language "Do you want something to eat?"
....I couldn't help comparing this experience to my longhaul BA F flight 2 months earlier where I was specifically asked in BA's finest premium language "Do you want something to eat?"
Jul 8, 2015, 8:00 am
#204
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
May I ask how you would prefer this to be phrased? I for one have no problem with such simple and direct questions, even in F, and much prefer it to some alternative like "are you dining with us this evening"!
Jul 8, 2015, 8:49 am
#205
Join Date: Oct 2013
Location: LON, MAD
Programs: KE MC Premium, BA Gold, Hilton Diamond, AZ FA+, Melia Gold
Posts: 305
For me, this is where BA crew on a good day really come into their own - knowing how to speak to different pax. As a younger passenger in F, I far prefer the direct and relaxed "do you want something to eat?" rather than the overly formal styler other passengers prefer. Had a good example of this a couple of weeks ago with an excellent flight back from HKG, the crew treated me in a far more relaxed way than my (much older!) director after the first interaction as she grasped our different styles. I was really impressed at the personal service (not something I'd often say on the HKG route!!)
Jul 8, 2015, 9:40 am
#206
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
My hit rate is about 20% in Domestic/Euro Traveller.
Many of these include 4 of us golds with the same surname next to each other, which maybe increases the chances!
Usually, it's a very simple and polite, "I see you're one (or should I say four!) of our Gold Executive Club Members, and it's my pleasure to welcome you all back with us. Should there be anything I can do to help you enjoy the flight, do let me know."
I think it's an excellent touch ^
Many of these include 4 of us golds with the same surname next to each other, which maybe increases the chances!
Usually, it's a very simple and polite, "I see you're one (or should I say four!) of our Gold Executive Club Members, and it's my pleasure to welcome you all back with us. Should there be anything I can do to help you enjoy the flight, do let me know."
I think it's an excellent touch ^
Jul 8, 2015, 11:35 am
#207
Suspended
Join Date: May 2009
Posts: 4,959
Jul 8, 2015, 11:37 am
#208
Suspended
Join Date: May 2009
Posts: 4,959
Jul 23, 2015, 1:53 pm
#209
Join Date: Dec 2014
Location: UK
Programs: British Airways Gold, IHG Spire Elite, HHonours Gold.
Posts: 403
I flew in WT from LHR to LAS at the start of the month. I'd selected row 28 upon booking some time ago, and during taxi I was talking to the crew member in the jump seat directly in front. She was actually from the CW cabin.
After take off she appeared from around the curtain with a glass of champagne and a bottle of water. For the next 9 hours I was ploughed with champagne and never without an empty glass. I've had the occasional WT long haul flight and often had a welcome from the CSD at my seat but this was something else
I later asked if she'd get into trouble for it, but she said she'd cleared it with the CSD before the first glass and that it was fine.
fantastic service which made the 10 hours fly by. Thought it nice to share, in amongst the many threads we get about poor service.
After take off she appeared from around the curtain with a glass of champagne and a bottle of water. For the next 9 hours I was ploughed with champagne and never without an empty glass. I've had the occasional WT long haul flight and often had a welcome from the CSD at my seat but this was something else
I later asked if she'd get into trouble for it, but she said she'd cleared it with the CSD before the first glass and that it was fine.fantastic service which made the 10 hours fly by. Thought it nice to share, in amongst the many threads we get about poor service.