Originally Posted by andset1191

My hit rate is about 20% in Domestic/Euro Traveller.

Many of these include 4 of us golds with the same surname next to each other, which maybe increases the chances!

Usually, it's a very simple and polite, "I see you're one (or should I say four!) of our Gold Executive Club Members, and it's my pleasure to welcome you all back with us. Should there be anything I can do to help you enjoy the flight, do let me know."

I think it's an excellent touch ^