Examples of Gold treatment in Y?
Jun 22, 2015, 2:42 pm
#182
Join Date: May 2006
Programs: Marriott Platinum, BA GGL
Posts: 237
Was warmly greeted and welcomed back on board and thanked for my business on a recent ORD to LHR on American. This was down the back
Apologised for not being able to offer me a more comfortable seat
Interestingly never once had anything like this on BA
Apologised for not being able to offer me a more comfortable seat
Interestingly never once had anything like this on BA
Jun 22, 2015, 3:02 pm
#184
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Jun 23, 2015, 6:44 am
#186
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,562
I might just back Gold this year (probably never again), but occasionally as silver the stewards(esses) have said how they need to look after the silvers - seems to very much depend if they've paid attention in their customer service 101 classes.
Jun 23, 2015, 7:45 am
#187
Join Date: Oct 2013
Location: London, UK
Programs: BAEC GGL/CCR; TK Elite; ITA Executive; Hilton Diamond; Marriott Bonvoy Platinum
Posts: 1,551
Last 3 weeks....3 BA return flights in ET (2xMF, 1xEF)...no greeting, no thank you, no "special treatment" at all. All 3 flights were not busy at all. In two occasions the CSM didn't even cross the curtain once.
Flying back to LHR in a couple of days...no expectations.
At BA it's always about standards and consistency, isn't it?
Flying back to LHR in a couple of days...no expectations.
At BA it's always about standards and consistency, isn't it?
Jun 23, 2015, 10:37 am
#188
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Last 3 weeks....3 BA return flights in ET (2xMF, 1xEF)...no greeting, no thank you, no "special treatment" at all. All 3 flights were not busy at all. In two occasions the CSM didn't even cross the curtain once.
Flying back to LHR in a couple of days...no expectations.
At BA it's always about standards and consistency, isn't it?
Flying back to LHR in a couple of days...no expectations.
At BA it's always about standards and consistency, isn't it?
Jun 23, 2015, 11:02 am
#189
Join Date: Feb 2006
Location: London
Programs: BAEC
Posts: 2,644
My first flight after turning Gold, I was welcomed at the F check in with a "I see you've just made Gold. Congratulations!". Que warm fuzzy feeling. Over the subsequent 9 BA flights, not a peep. Just one appaling exchange with CS via email 
Jun 23, 2015, 2:04 pm
#191
Join Date: Oct 2013
Location: London, UK
Programs: BAEC GGL/CCR; TK Elite; ITA Executive; Hilton Diamond; Marriott Bonvoy Platinum
Posts: 1,551
Jun 23, 2015, 2:19 pm
#192
Join Date: Mar 2008
Location: ARN
Programs: Mucci Entry Level, BA Gold, EK Pleb, SK Pleb, QR Pleb
Posts: 3,585
I don't expect anything special in Y or J, I'm just happy when crew inspect my BP during boarding and say "welcome back Mr Lobengula" 
It's really a silly gesture but it makes me feel good.
Other than that, I really think the crew should provide the service paid for in each cabin. No special treatment for golds in Y. Consistency is the key ^
It's really a silly gesture but it makes me feel good.Other than that, I really think the crew should provide the service paid for in each cabin. No special treatment for golds in Y. Consistency is the key ^
Jun 23, 2015, 3:27 pm
#193
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Jun 23, 2015, 3:32 pm
#194
Join Date: Mar 2011
Location: Windsor
Programs: BA Gold; DL Diamond
Posts: 90
On the basis of a sample size of one (me) I would say there has been a change. After having been a gold for several years with only very occasional greetings, i've been warmly welcomed by the CSM/D on my last four long haul trips in J, W and Y. Slightly embarrassing and resulting in raised eyebrows from my neighbours (particularly when offered champagne from J when in Y) but welcome and quite sweet.