Examples of Gold treatment in Y?
Mar 3, 2015, 12:25 pm
#138
Join Date: Mar 2014
Location: Hampshire/Phoenix
Programs: BAEC Silver
Posts: 346
Mar 3, 2015, 1:10 pm
#139
Join Date: Nov 2009
Location: AMS/LON
Programs: BAEC Silver, TK Gold, Eurostar CB, FB Explorer
Posts: 242
On top of the 'nice touches' (name greeting, trips from SCCM to see if I'm OK, etc) I have noticed this -
On SH ET trips, if there is no-one near me (I like the back seats and often these are deserted), *and* the ipad has been looked at, crew will sometimes offer discrete service upgrades - 'can we get you anything from Club'/ 'want a coffee' (before takeoff or when delayed taking off) etc?
If I say yes, crew go up front, and come back and hand me some Monople or a 'real' meal. Always done so it doesn't prompt a queue and am sure it costs nothing, but makes me a happy pax.
On SH ET trips, if there is no-one near me (I like the back seats and often these are deserted), *and* the ipad has been looked at, crew will sometimes offer discrete service upgrades - 'can we get you anything from Club'/ 'want a coffee' (before takeoff or when delayed taking off) etc?
If I say yes, crew go up front, and come back and hand me some Monople or a 'real' meal. Always done so it doesn't prompt a queue and am sure it costs nothing, but makes me a happy pax.
Mar 3, 2015, 4:16 pm
#141
Join Date: Feb 2014
Location: Surrey, UK
Programs: BA GGL
Posts: 484
I'd been feeling a bit hard done by that me and my shiny new Gold card didn't even get a special "hello" on our first trip to Miami in WT last week.
Now I am pleased not to have been hit by a bus.
Off to SFO in a couple of days in WT (Y does this keep happening to me??). Expecting nothing so, hopefully, won't be disappointed.
Now I am pleased not to have been hit by a bus.
Off to SFO in a couple of days in WT (Y does this keep happening to me??). Expecting nothing so, hopefully, won't be disappointed.
Mar 3, 2015, 4:19 pm
#142
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Flirting is more effective, but I've found that having high status covers over some moderately bad chat.
Mar 3, 2015, 4:43 pm
#144
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Mar 3, 2015, 5:24 pm
#145
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Mar 3, 2015, 8:37 pm
#146
Join Date: Nov 2013
Location: EDI/BAH
Programs: BAEC Gold, Falconflyer Gold, The Ritz-Carlton Silver
Posts: 163
The only thing I noticed is that on the BA124 and BA125 I usually have the Bahraini crew member come up to me even when in Y and inform me that they are at my service, if there is anything I need just let me know, etc, and sometimes giving me a better seat in Y and once an F amenity kit. I am, however, convinced that this is due to my family/aunt/cousin (or someone) knowing them as it even happened when I was a Bronze.
During my last flight, in CW, the crew gave me a 'special' welcome, learnt my name but the catering was abhorrent- they plucked down a bunch of sandwiches that my school canteen (honest to God) would have rejected, and after I didn't eat them the CSD came and asked me my opinion, informed me they were going to make an official complaint and asked me to write feedback.
Many passengers ordered the same meal in the cabin and I was the only one that got the apology and asked to write feedback- I assume it is because of my status, for I don't see why else they would signal me out.
During my last flight, in CW, the crew gave me a 'special' welcome, learnt my name but the catering was abhorrent- they plucked down a bunch of sandwiches that my school canteen (honest to God) would have rejected, and after I didn't eat them the CSD came and asked me my opinion, informed me they were going to make an official complaint and asked me to write feedback.
Many passengers ordered the same meal in the cabin and I was the only one that got the apology and asked to write feedback- I assume it is because of my status, for I don't see why else they would signal me out.
Mar 4, 2015, 7:17 am
#147
Join Date: Jan 2007
Location: RTM
Programs: DiamondClub (rip), Currently an Alliance Treble Champion (BA, A3, AZ)
Posts: 1,786
Mar 10, 2015, 3:05 am
#148
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,780
No one came up to me with a special greeting as before on my DFW-LHR flight although the CSL did initially address me by name (she had a napkin on her tray with my name, seat and something else) and did seem slightly friendlier towards me when coming around - may have been asked first if I wanted anything as well. She also asked me where I was off to next as I was waiting to disembark (slightly delayed as the entire Heathrow police force were waiting at the gate).
Mar 10, 2015, 4:03 am
#149
Join Date: Oct 2011
Posts: 343
Such a brilliant example of customer service and retaining loyalty- all for the measly cost of £0.02. Can BA take note of this- or indeed anything, to enhance the experience of frequent flyers to make the experience more abnormal and personal to those of us that have to deal with the (in most cases) requirement of travel?
I told my manager I was doing this and was told to stop as this wasn't the standard, and in all reality, was rarely achievable in full.
I would expect on CX that the SCCM isn't required as part of the service, or at least not initially.
Kind regards
BA.MF.CSM
Mar 10, 2015, 5:40 pm
#150
Join Date: Jul 2006
Location: Los Angeles
Programs: AA plat pro, HH Diamond
Posts: 429
I don't fly long haul Y, but shorthaul had some good examples of useful items in Y.
I don't care much for empty greetings and someone coming who reads my name from a piece of paper, but CX get this right. The CSD equivalent says hello and brings a bottle of water before take off. This to me is useful and welcome.
MH try and keep the seat free for OWEs in Y, also useful to me, more than a random greeting.
I don't care much for empty greetings and someone coming who reads my name from a piece of paper, but CX get this right. The CSD equivalent says hello and brings a bottle of water before take off. This to me is useful and welcome.
MH try and keep the seat free for OWEs in Y, also useful to me, more than a random greeting.