Examples of Gold treatment in Y?
Oct 12, 2016, 8:52 am
#331
Join Date: Jan 2016
Location: EDI
Programs: BAEC
Posts: 466
On a recent ET flight myself and mrsvincent (both silver) were in seats A/B with another chap (assume gold!) and his party in C/D/E. On takeoff he and his friends were given champagne. When it came to normal drinks service they were given double. Then he disppeared into CE for a few minutes (I assumed to relieve himself after a few drinks!) and came back with a few small bottles of champagne that were then put into his bag.
Nice to get treated well... but wasn't exactly done subtly to make those of us down the food chain feel special!
Nice to get treated well... but wasn't exactly done subtly to make those of us down the food chain feel special!
Oct 12, 2016, 9:18 am
#332
Join Date: Mar 2004
Location: London
Programs: BAEC gold, Marriott gold, Hilton gold
Posts: 1,923
Customer feedback is always a good idea. I know it makes a huge difference to us in our appriasal if one of our customers commends the work we have done.
I remember at Heathrow security there was one particularly pleasant worker who just made us all smile a bit on a Monday morning. I asked to see his supervisor and wrote some feedback comments about him.
I remember at Heathrow security there was one particularly pleasant worker who just made us all smile a bit on a Monday morning. I asked to see his supervisor and wrote some feedback comments about him.
Oct 12, 2016, 11:04 am
#333
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,562
Oct 12, 2016, 12:08 pm
#334
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
I was greeted by a Senior Cabin Crew (assistant?) on a flight from ORD to LHR this week. She wasn't working on the upper deck but she came to say hi and thank me for travelling with them.
Her English wasn't great so the delivery of the message was a bit awkward for both me and her!
Her English wasn't great so the delivery of the message was a bit awkward for both me and her!
Oct 12, 2016, 12:08 pm
#335
Join Date: May 2016
Programs: BAEC - Gold, IHG - Spire Ambassador
Posts: 578
Returning from WAW at the weekend, we were greeted at our seats by the purser who shook my hand and introduced herself. Later, when I asked for a second G&T, I was brought a CE glass, two bottles of gin and two CE tonics, along with a bag of nuts and a packet of lemon melts.
Oct 12, 2016, 2:10 pm
#337
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,905
At the visa check desk a week or so ago, the lady behind the desk said "I have a message for you from the Exec Club" - then she turned the screen around so I could read it for myself 
No attempt to make it sound natural at all!!
No attempt to make it sound natural at all!!
Oct 12, 2016, 4:00 pm
#338
Join Date: Aug 2015
Location: London
Programs: BA Gold, Eurostar Carte Blanche
Posts: 712
Milan Linate is so status heavy though - I'm sure you experienced the hysteria at "priority boarding" (for the buses??) following the lounge bursting at the seams.
Even with the curtain all the way back, there's a lot of BA regulars on that service without much spare time for the crew at the front after 2 drinks runs, tea & coffee, clear up and follow up. Then prepping the ovens and galley for the next flight.
Even with the curtain all the way back, there's a lot of BA regulars on that service without much spare time for the crew at the front after 2 drinks runs, tea & coffee, clear up and follow up. Then prepping the ovens and galley for the next flight.
Oct 15, 2016, 4:22 am
#339
Join Date: Sep 2008
Programs: BA Gold
Posts: 84
Just got back from NBO, nothing on the outbound but a 'Welcome Mr Doccykins' and glass of fizz from the CSD on the inbound after wheels up. Also put in a feedback form with regards to the muffin via snack basket that has replaced any real breakfast as the second meal on an 8h 25m flight. Not sure how the non-Golds coped without the AA arrivals lounge breakfast at 7am.
Theoretical Seating is doing well however, I was in the 747 throne seats 29K out and 29A back with the middle seat empty both ways.
Theoretical Seating is doing well however, I was in the 747 throne seats 29K out and 29A back with the middle seat empty both ways.
Oct 15, 2016, 4:53 am
#340
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,543
On a OSL-LHR in Y this week, the MF crew member came to offer my partner and myself both GGL/CCR (as well as our neighbour, statusless and very surprised) Champagne from CE. Unsollicited but very kind indeed. He then offered to bring us both (I don't think he asked the neighbour) another one if we wanted.
Not a GCH thing I believe but since there were no salads, just meat or veggie sandwiches and my partner doesn't tend to eat sandwiches, he kindly went to fetch the vegetarian yoghurt/pain au raisin pack from the breakfast service.
He kept checking on us and was really lovely.
Not a GCH thing I believe but since there were no salads, just meat or veggie sandwiches and my partner doesn't tend to eat sandwiches, he kindly went to fetch the vegetarian yoghurt/pain au raisin pack from the breakfast service.
He kept checking on us and was really lovely.
Oct 15, 2016, 1:32 pm
#342
Join Date: Nov 2012
Location: Cambridgeshire
Programs: Varies
Posts: 1,298
Good god! I was refused a second bottle of water in CW from the west coast. I handed my first empty bottle to the crew to throw away, but they filled it from the "non-drinking water" tap hoping I wouldn't notice and gave it back.
Oct 22, 2018, 3:15 am
#344
Join Date: Jun 2017
Programs: BAEC Gold
Posts: 383
Usually I don't get any recognition whatsoever on BA. (Although QR seems to always take the time to welcome me in Y) But then on a recent BA flight, and I can't remember where to, I was offered a glass of Champagne. Since then, nothing. In a way I'd rather they'd continued to ignore me as now each time they do I kinda feel short changed.