Gold member personal greeting
Apr 19, 2019, 2:31 pm
#631
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
I alternate between gold and silver but if you’ve missed the priority boarding call and there is now 1 line I join the queue, sadly too may people think they are entitled which is ironic given their company actually pays for everything and they probably only buy 1 ticket a year out of their own pocket
Apr 25, 2019, 2:47 am
#633
Join Date: Jan 2017
Programs: BA GFL
Posts: 10
i reckon i get a greeting about 30pct of the time. It does feel very random for instance it doesnt seem related to class flown (im usually in J but did LHR-SIN in F last week and didnt get anything either leg) or whether its inbound or outbound from LHR. Cant say it bothers me one way or another,I guess its just one of these things that the more you fly the more you notice these little operational things perhaps out of boredom!
I guess one comparison i would draw is that when i was UNIQ on VS i got greetings from both the CSD and the Captain 100pct of the time - it was remarkably consistent
I guess one comparison i would draw is that when i was UNIQ on VS i got greetings from both the CSD and the Captain 100pct of the time - it was remarkably consistent
Apr 25, 2019, 3:22 am
#634
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
But ... it IS company policy, and means a lot to many others, and as such, it should always be observed. There is a reason why it is company policy. The management feel that it is important to show regular customers that their custom is appreciated. That is important as it affects many other aspects of the service.
Apr 25, 2019, 4:27 am
#635
Join Date: Nov 2017
Posts: 389
i reckon i get a greeting about 30pct of the time. It does feel very random for instance it doesnt seem related to class flown (im usually in J but did LHR-SIN in F last week and didnt get anything either leg) or whether its inbound or outbound from LHR. Cant say it bothers me one way or another,I guess its just one of these things that the more you fly the more you notice these little operational things perhaps out of boredom!
I guess one comparison i would draw is that when i was UNIQ on VS i got greetings from both the CSD and the Captain 100pct of the time - it was remarkably consistent
I guess one comparison i would draw is that when i was UNIQ on VS i got greetings from both the CSD and the Captain 100pct of the time - it was remarkably consistent
Apr 25, 2019, 4:32 am
#636
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
It is not a policy and there is no requirement for CC to greet GCHs. That’s the first thing one learns from this thread. When passengers make up a policy and then get upset that cabin crew do not follow it (and even threaten cabin crew with a complaint), it is really the passengers’ problem (and I feel bad for cabin crew who have to deal with them).
Apr 25, 2019, 4:36 am
#637
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
Having walked for what seemed like an eternity to Gate 34 at Gatters (satellite terminal - two travelators out of action), to add insult to injury we had to walk out to the plane via a green walkway. The 319 was sitting 'nose in' between other birds (as they position some aircraft in the morning there). By the time we all boarded we were exhausted and the CSM welcomed me back: "Gatwick not too busy for you this morning?" I laughed.
Apr 25, 2019, 3:58 pm
#638
Join Date: Oct 2005
Location: New York
Programs: Executive Club, Flying Blue, SAS Eurobonus
Posts: 10
Flew DUB-LHR last week, no greeting and rude service when I wanted to buy food of the cart. When I pulled out the gold card to pay with Avios the tune changed, and they came back to my seat 2 more times to ask if there was anything I needed. Then I got on BA0179 to JFK, a whole new mess. No greeting, and the staff was dismissive. I was seated in WT+ (old), and asked to charge my phone in Club (only 11 seats sold) I got a firm no on that. I offered to pay for an upgrade, but this is not possible onboard..FFS!
Apr 25, 2019, 5:23 pm
#640
Join Date: Dec 2016
Posts: 587
But VS UNIQ isn’t the same as BA Gold. Gold can be achieved by anyone who flies enough whereas UNIQ is invite only. If you wanted to draw comparisons then the closest to VS UNIQ would be BA Prem and these customers will always get a greeting from the CSM/CSD/Purser
Apr 26, 2019, 2:53 am
#641
Join Date: Apr 2008
Location: north of heathrow
Posts: 1,109
“During the flight, all electronic devices must be disconnected from the seat power, when not in use”.
I’m unclear whether you were asking to leave your phone charging in Club, or asking to sit with your phone in Club. Either way, if it’s not in use, it needs to be disconnected. Charging doesn’t count as “in use”.
Last edited by flygirl68; Apr 26, 2019 at 9:42 am
Apr 27, 2019, 3:01 pm
#643
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,622
Knowing of course, as a frequent flier, that cabin crew have no means of accepting payment onboard or reticketing.
Refusal was therefore perfectly reasonable, and not something to whine about here. One can only speculate about your motives for asking something you presumably knew would be refused, but power banks are cheap and readily available, so maybe worth getting one?
Otherwise there are plenty of feasible opportunities to pay for the class you want to be travelling in, either by booking it in the first place, UUA, POUG or AUG.
Refusal was therefore perfectly reasonable, and not something to whine about here. One can only speculate about your motives for asking something you presumably knew would be refused, but power banks are cheap and readily available, so maybe worth getting one?
Otherwise there are plenty of feasible opportunities to pay for the class you want to be travelling in, either by booking it in the first place, UUA, POUG or AUG.
Apr 27, 2019, 3:07 pm
#644
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,622
I had an exemplary welcome on my flight out to Turin yesterday, including by the captain who came out to say hello. Not a very busy flight, just 4 in J, and I suspect that was helpful, though I got the impression the CSM does this as a matter of course. I honestly don’t care for it, but appreciate the gesture when it’s made.
Apr 27, 2019, 11:28 pm
#645
FlyerTalk Evangelist
Join Date: Nov 2008
Programs: AA EXP/LTP, BA GGL/CCR/GfL, HH D/LTD, SPG/MR Plat/LTP
Posts: 10,076
I'm 1 for 9 flights since renewal, and that 1 was debatable (it was a "welcome back Mr Y" while in F). And now you mention it, I do recall how the BA Captains used to always come and say hello to F pax years back. They even liked to shake hands, which occasionally became awkward with a glass of fizz in one hand and a canape in the other. I've not seen them do this for quite some time now.
