Gold member personal greeting
Jun 6, 2019, 8:14 am
#676
Join Date: Oct 2010
Location: London
Programs: BAEC Gold (thanks to BOB), UA, Flying Blue, Miles & Smiles, Amex BAPP & Platinum
Posts: 392
I am beginning to notice that recognition is rare indeed on LHR flights unless you are actually in F (and I include LH and SH) but far more likely from LGW these days - JER and AMS especially, for some reason.
Jun 6, 2019, 10:42 am
#677
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
I could not tell you how long it has been since I had a "greeting" - I, for one, do not need the Senior Crew Member to make me feel important or feed my ego. I Know Who I Am, and I could not care less who else does or does not. A swift first drink, top-ups and a friendly approach mean far more to me than that. It's lovely t be addressed by name but I regard that as the sign that the person knows what service aboard is all about.
Jun 14, 2019, 12:32 pm
#678
Join Date: Aug 2018
Location: Cambridgeshire
Programs: BAEC Bronze; ALL Gold
Posts: 128
I received a greeting today - first time on a European flight - very genuinely done by the CSM for the three Golds in the front row of CE once everyone was boarded, just a greeting by name and a quick chat about how long I'd been away, UK weather and so on. Did a lot to cheer me up after the truly dreadful queuing experience in TIA Security - Albanians really have no clue about taking turns and not pushing in. It's like that on the roads too.
Jun 21, 2019, 9:19 am
#680
Join Date: Jun 2018
Location: London
Programs: BA Gold, EI Platinum, VS Silver
Posts: 58
Just returned from a US trip this morning and I think that marked c 30th sector without a greeting. And out of the 150+ sectors (prob 60/40 short and long haul, mostly in CE/CW) or so in the last 3 years I’ve prob only been greeted only about 1 in 10 times (if that). Whereas when I first became GC holder (about 3y ago) I got several greetings on the trot. Tbh I actually much prefer not to get the greeting as I’m not the most chatty type anyway so I find the whole greeting a bit awkward and I generally much prefer ‘normal’ chats with the cabin crew during the flights anyway (and I really rate the overall friendliness of the BA crews). But it just struck me that there seems to be remarkable inconsistency in this area if there is indeed supposed to be a guideline for the crews on this. I’m sure the crew have better things to do anyway, so I personally would not mind it if they just removed the greeting altogether or at least gave us the option to include in our profile that we don’t need/ want the greeting. I know there are strong opinions on this topic and I’m not wanting to start another round of debate, but I think it’s better not to do something (like the greeting) at all instead of doing it ‘badly’.
Jun 21, 2019, 9:23 am
#681
Join Date: Jan 2010
Posts: 7,464
Jun 21, 2019, 9:39 am
#682
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,101
The chances of having a GCH greeting are extremely slim on very cardholder heavy overnight flights, after I have said hello to customers in First and delivered any proactive messages I am responsible for taking half of the dinner orders in CW, I’m sure customers would prefer a quick meal delivery over a awkward chat with me.
Jun 21, 2019, 9:46 am
#683
Join Date: Jun 2018
Location: London
Programs: BA Gold, EI Platinum, VS Silver
Posts: 58
The chances of having a GCH greeting are extremely slim on very cardholder heavy overnight flights, after I have said hello to customers in First and delivered any proactive messages I am responsible for taking half of the dinner orders in CW, I’m sure customers would prefer a quick meal delivery over a awkward chat with me.
Jun 21, 2019, 3:35 pm
#684
Join Date: Dec 2009
Location: London
Programs: BA LTGold; LH Senator; HHGold; Bonvoy Plat
Posts: 1,370
My seat mate (on an LCY-MUC run) had my personal greeting when the drinks came around. He didn't notice he was called 'Mr UKgooner' - and as I hadn't mentioned he was in my seat either he didn't bother to say anything. He got double tonic water though. I was very pleased and felt valued. ;-)
Jun 21, 2019, 4:27 pm
#685
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
We recently had a mildly amusing greeting moment. Travelling with another couple, me and Mrs BB Gold, our friend Silver, his partner Bronze....
The CSD, awkwardly with iPad in hand, "welcome to bronze Mrs xxx"
Nothing to the rest of us, but to be fair, a lovely flight, TS blocked out the last seat on the plane for us, and the crew looked after us well.
The CSD, awkwardly with iPad in hand, "welcome to bronze Mrs xxx"
Nothing to the rest of us, but to be fair, a lovely flight, TS blocked out the last seat on the plane for us, and the crew looked after us well.
Jun 21, 2019, 10:57 pm
#686
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,562
The chances of having a GCH greeting are extremely slim on very cardholder heavy overnight flights, after I have said hello to customers in First and delivered any proactive messages I am responsible for taking half of the dinner orders in CW, I’m sure customers would prefer a quick meal delivery over a awkward chat with me.
Jun 22, 2019, 1:06 am
#687
Join Date: Nov 2016
Location: Milton Keynes
Programs: BA Gold
Posts: 202
I’ve had 2 personal greetings in the last 3 weeks.
MIA-LHR 6th Jun in CW, CSM introduced herself with a hand shake and offered me the usual service, anything I want etc.
Then LHR-EDI in CE, again a nice welcome and handshake. The CSM ran a wonderful service in an hour 20min flight. Crewe were extremely attentive too.
MIA-LHR 6th Jun in CW, CSM introduced herself with a hand shake and offered me the usual service, anything I want etc.
Then LHR-EDI in CE, again a nice welcome and handshake. The CSM ran a wonderful service in an hour 20min flight. Crewe were extremely attentive too.
Jun 22, 2019, 1:16 am
#688
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,398
The chances of having a GCH greeting are extremely slim on very cardholder heavy overnight flights, after I have said hello to customers in First and delivered any proactive messages I am responsible for taking half of the dinner orders in CW, I’m sure customers would prefer a quick meal delivery over a awkward chat with me.
Jul 9, 2019, 8:50 am
#690
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
Just done 4 sectors in J (2 s/h, 2 l/h) ... not a peep!
The CSM on the inbound l/h did run around with her iPad, but clearly we didn’t feature. She (and others) did however make a fuss on someone who apparently has designed the new menus. He seemed to disappear to F after we were airborne.
I know my place ...
The CSM on the inbound l/h did run around with her iPad, but clearly we didn’t feature. She (and others) did however make a fuss on someone who apparently has designed the new menus. He seemed to disappear to F after we were airborne.
I know my place ...