Gold member personal greeting
Apr 29, 2019, 3:40 am
#647
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 809
Wondering...
Of course I did not get a personal touch.. I never get... But.. Haha
The guy sitting behind me in 13d was approached after the fasten seat belt sign for landing in 10min was turned on to be asked.. Good morning Mr. Bla was everything alright ? Reading it from the iPad..
If I were Alex I would be so ashamed ..
What's the least thing to do? Ask afterwards .
It was a good 2h flight . All crew was just standing in the back or sitting in the corner doing nothing .
And you cannot approach your 2 or 3 most frequent guests AFTER take off and ask them how to make their flight better... But ask when it's all over how was it? Will never understand it.. 🤔😂
The guy sitting behind me in 13d was approached after the fasten seat belt sign for landing in 10min was turned on to be asked.. Good morning Mr. Bla was everything alright ? Reading it from the iPad..
If I were Alex I would be so ashamed ..
What's the least thing to do? Ask afterwards .
It was a good 2h flight . All crew was just standing in the back or sitting in the corner doing nothing .
And you cannot approach your 2 or 3 most frequent guests AFTER take off and ask them how to make their flight better... But ask when it's all over how was it? Will never understand it.. 🤔😂
Apr 29, 2019, 4:53 am
#648
Join Date: May 2012
Programs: BA Gold, HHonors Diamond, IHG Platinum, Senior Railcard & Bus Pass
Posts: 987
My first gold greeting in a long time was on LHR-ARN in Y just over a week ago. It was delivered towards the end of the flight by what appeared to be a junior CC member. When he asked what he could do to make the flight more enjoyable I said a glass of champagne would be nice. He walked away without a word and we didn’t see him again. 
Apr 29, 2019, 7:50 am
#649
Join Date: Nov 2016
Location: Thailand
Programs: BA Silver (OWS), OZ Diamond (*G), TK Elite (*G), HH Diamond, Marriott Gold
Posts: 361
We got our firsts today flying NAP-LGW (two GGLs travelling together). Very pleasant CSM offered us drinks from Club but had to stick to water due to somewhat early departure. This was one of the better BA crews.
Apr 29, 2019, 8:15 am
#650
Join Date: Jun 2002
Location: Kent, UK
Programs: BA Gold; Turkish Miles&SmilesElite;; Freccia Alata Plus; Amex Platinum; SPG Gold; Marriott Gold Elit
Posts: 276
LHR-DOH on Thursday 25 April, and a very lightly-loaded flight. CSD came and introduced herself to me (7A) and had a chat after a handshake, and apologised for any shortcomings as working when it’s quiet, she said, is often a challenge as there’s no rhythm able to be got going. Today DOH-LHR was far busier and I was in 16A with 16B blocked which made for a more pleasant time in WTP (no POUG or Avios availability on this sector). CSD came and introduced himself and said if I wanted anything I only had to ask. Crew serving my aisle also addressed me by name. I’ve clearly hit the big time - or all status pax up the front and few if any apart from me in WTP or below. It almost felt like Cathay!
Apr 30, 2019, 6:12 am
#651
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 809
I may join the thread.. Half the plane was empty in f, lower cw and we were 15 in WTplus.. So no opup.
But only 3 people in the first plus row me being alone on 12b...and a great csm stopping by shortly after take off and personally gretaed and excused himself for the old setup.. Offering champagne through out the flight. Slept a good 6 h from lhr to Mia. Well done.
But only 3 people in the first plus row me being alone on 12b...and a great csm stopping by shortly after take off and personally gretaed and excused himself for the old setup.. Offering champagne through out the flight. Slept a good 6 h from lhr to Mia. Well done.
May 5, 2019, 9:36 am
#652
Join Date: Jan 2016
Location: London
Programs: Hilton Diamond, NZ Gold, BA Gold
Posts: 134
CSM Welcomes in Euro Traveller
After taking 7 ET flights this week and about to board number 8 in an hour back to London, I was wondering how many BA Gold members actually receive a personal welcome when flying economy in Europe.
I haven’t received one all week and no doubt after posting this message I will receive one today but again, it comes back to the lack of consistency.
I haven’t received one all week and no doubt after posting this message I will receive one today but again, it comes back to the lack of consistency.
May 5, 2019, 10:41 am
#653
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
After taking 7 ET flights this week and about to board number 8 in an hour back to London, I was wondering how many BA Gold members actually receive a personal welcome when flying economy in Europe.
I haven’t received one all week and no doubt after posting this message I will receive one today but again, it comes back to the lack of consistency.
I haven’t received one all week and no doubt after posting this message I will receive one today but again, it comes back to the lack of consistency.
May 5, 2019, 11:18 am
#654
Join Date: Jan 2016
Location: London
Programs: Hilton Diamond, NZ Gold, BA Gold
Posts: 134
May 5, 2019, 11:28 am
#655
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
May 5, 2019, 1:18 pm
#656
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
We’ve just finished 4 sectors in CE, seats 1A/C on each. No greetings at all, and on just one we were addressed by name.
The clues were surely there?
The clues were surely there?
May 5, 2019, 1:27 pm
#657
Join Date: Jan 2016
Location: London
Programs: Hilton Diamond, NZ Gold, BA Gold
Posts: 134
May 5, 2019, 11:30 pm
#658
Join Date: Sep 2009
Location: Somewhere near a Airstrip
Programs: BAEC Gold, Hilton Gold, Marriot Platinum
Posts: 647
Ex LHR, Light load on CW, the CSD Stopped and had a chat for 2-3 mins. Very natural, talked about flight, load, anything to make my trip comfortable, any special requests. Also chatted about the festivals at the destination and making it on time for that. ^
May 6, 2019, 12:18 am
#659
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,977
I think if they have time they sometimes do it. If you never got a greeting would that be better? I am still not sure why it bothers you even if it doesn’t happen every time?
May 6, 2019, 2:04 am
#660
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
I usually get a greeting when I’m in CE or CW. However, the greeting and offer of any special extras would really be meaningful in ET, when it has occurred only once (on boarding rather than once seated) out of perhaps 20 ET flights over the past 3 years.
Contrast this with Finnair, where I have almost exclusively flown short haul economy between LHR-HEL on at least 8 occasions over the past 3 years and as a BA gold, I have received a personal greeting at my seat every time by the CSM and also on each and every flight, have had a free mini bottle of champagne served in a Marimekko glass. 👍
Contrast this with Finnair, where I have almost exclusively flown short haul economy between LHR-HEL on at least 8 occasions over the past 3 years and as a BA gold, I have received a personal greeting at my seat every time by the CSM and also on each and every flight, have had a free mini bottle of champagne served in a Marimekko glass. 👍