Gold member personal greeting
May 6, 2019, 3:49 am
#661
Formerly known as joannerose66
Join Date: Mar 2014
Programs: Gold BA Exec, Hyatt Globalist
Posts: 116
2 recent flights:
LHR - ORD, very light load, friendly chat with CSD for few minutes, all very natural and pleasant.
BNA - LHR, CSD came to find me in WTP soon after seat belt light switched off. Another pleasant chat; offered glass of champagne and nuts from CW. Crew member in charge of WTP also came to find me, and offer bottle of water. Always greeted by name by other crew members when offered food or drinks from trolley. All very natural - guy across aisle kept staring at me though...
, wondering what was going on.
LHR - ORD, very light load, friendly chat with CSD for few minutes, all very natural and pleasant.
BNA - LHR, CSD came to find me in WTP soon after seat belt light switched off. Another pleasant chat; offered glass of champagne and nuts from CW. Crew member in charge of WTP also came to find me, and offer bottle of water. Always greeted by name by other crew members when offered food or drinks from trolley. All very natural - guy across aisle kept staring at me though...
, wondering what was going on.
May 6, 2019, 4:01 am
#662
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
Flying back from SIN to LHR last night in J on an absolutely full 380 flight the cabin crew member looking after my side addressed me by name every time he visited. No others in my hearing got addressed by name. So low key recognition but no visit by CSD which was fine. A good efficient service in the cabin I was in although the length of the flight should make service easier. Soup was hot!
Flying business on Garuda (3 hour flight) Mrs. firstlight and I were addressed by name and looked after royally throughout the entire flight despite having no status on Garuda at all (although we both joined Delta to get some mileage credit). Excellent service levels to which some BA CC need to aspire to.
Flying business on Garuda (3 hour flight) Mrs. firstlight and I were addressed by name and looked after royally throughout the entire flight despite having no status on Garuda at all (although we both joined Delta to get some mileage credit). Excellent service levels to which some BA CC need to aspire to.
May 11, 2019, 12:58 am
#665
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,992
May 11, 2019, 2:47 am
#666
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
Nevertheless that sounds like a great gesture that would go a long way towards alleviating customer frustration regarding a delayed flight. I wonder if they did that for all GCH or whether there were only a few in WT, so it was possible. Either way, 👍
May 11, 2019, 3:12 am
#667
Join Date: Jan 2005
Programs: BA Gold, VS Silver, Marriott Ambassador, HH diamond IHG plat
Posts: 637
I think the CSD recognition thing is connected with renewal. When I renew gold, I usually get a visit for a couple of flights then doesn't usually happen again. I suspect the ipad reminds them about renewals.
May 11, 2019, 3:48 am
#668
Join Date: Nov 2003
Location: Southampton
Posts: 221
The renewal thing makes sense. Travelling ET to GVA a week or so ago ordered two G&Ts, offered card to pay with and was told ‘don’t worry, they’re on us as you’ve just renewed Gold’. Nice touch and seemed natural, no awkward greeting stuff.
Two guys in the row behind - chattering incessantly about their flash cars, investments a bit like they were stuck in the 80s boom days - also ordered 2 G&Ts and also expected them free but were told to pay. One asked why we didn’t have to and was told ‘because these guys are our best customers and do more flying than me’. Thanks to all at FT for the advice over the years, it was worth it for that one moment
Two guys in the row behind - chattering incessantly about their flash cars, investments a bit like they were stuck in the 80s boom days - also ordered 2 G&Ts and also expected them free but were told to pay. One asked why we didn’t have to and was told ‘because these guys are our best customers and do more flying than me’. Thanks to all at FT for the advice over the years, it was worth it for that one moment
May 11, 2019, 4:59 am
#669
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
Two guys in the row behind - chattering incessantly about their flash cars, investments a bit like they were stuck in the 80s boom days - also ordered 2 G&Ts and also expected them free but were told to pay. One asked why we didn’t have to and was told ‘because these guys are our best customers and do more flying than me’. Thanks to all at FT for the advice over the years, it was worth it for that one moment
May 11, 2019, 5:44 am
#670
Join Date: Sep 2007
Location: London UK
Programs: BAEC Silver,, Oman Air Gold
Posts: 747
...but there was no visit from the CSM nor from cabin crew.
Maybe next time!
May 11, 2019, 5:48 am
#671
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
The renewal thing makes sense. Travelling ET to GVA a week or so ago ordered two G&Ts, offered card to pay with and was told ‘don’t worry, they’re on us as you’ve just renewed Gold’. Nice touch and seemed natural, no awkward greeting stuff.
Two guys in the row behind - chattering incessantly about their flash cars, investments a bit like they were stuck in the 80s boom days - also ordered 2 G&Ts and also expected them free but were told to pay. One asked why we didn’t have to and was told ‘because these guys are our best customers and do more flying than me’. Thanks to all at FT for the advice over the years, it was worth it for that one moment
Two guys in the row behind - chattering incessantly about their flash cars, investments a bit like they were stuck in the 80s boom days - also ordered 2 G&Ts and also expected them free but were told to pay. One asked why we didn’t have to and was told ‘because these guys are our best customers and do more flying than me’. Thanks to all at FT for the advice over the years, it was worth it for that one moment
This is where I think BA needs to move to an official stance towards a free drink in ET for GCH and above (like Finnair for all OWE). The experience above was great for you, but I can’t help but think that it leaves other customers feeling short changed. Crew discretion to offer a drink to their best customers is one thing, but then the definition of ‘best’ needs clarifying.
May 11, 2019, 8:11 am
#672
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
This is where I think BA needs to move to an official stance towards a free drink in ET for GCH and above (like Finnair for all OWE). The experience above was great for you, but I can’t help but think that it leaves other customers feeling short changed. Crew discretion to offer a drink to their best customers is one thing, but then the definition of ‘best’ needs clarifying.
There is no discretion, I don't think BA asks its cabin crew to offer any bar drinks to GCHs or SCHs, and if anyone gets one they should just quietly enjoy it rather than look around to try to see if anyone knows who they are. Nobody cares.
May 31, 2019, 11:02 am
#673
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
Yesterday, first time ever in euro traveller; the CSM came up and greeted me, thanked me for flying and asked if I'd like some champagne, also another gold a couple of rows forward got asked as well. I was very surprised ...
Jun 6, 2019, 7:34 am
#675
Join Date: Mar 2014
Location: UK
Programs: BA GfL, IHG Diamond, HH Diamond
Posts: 141
Euro traveller BA771 ARN to LHR this morning.
Very pleasant welcome and conversation with the CSM (Jamie) after I had woken up! Also got a 'welcome back' at gold check in Monday evening. Seemed a bit excessive as I had only been away for 10 days!
Very pleasant welcome and conversation with the CSM (Jamie) after I had woken up! Also got a 'welcome back' at gold check in Monday evening. Seemed a bit excessive as I had only been away for 10 days!