Gold member personal greeting
Aug 22, 2019, 2:31 pm
#736
Join Date: Nov 2005
Programs: BA Exec
Posts: 647
It is very inconsistent at BA and I think will continue to be. There are times when the SCCM is genuinely too busy sorting out customer service failures in other cabins or there are simply too many GCHs for every GCH to get a personal greeting. On the other hand some SCCMs just can’t be bothered and there are no consequences if they don’t (it’s a ‘time permitting, should’ not a ‘must’).
On the other hand plenty of other SCCMs do their best to recognise and genuinely enjoy interacting with GCHs....so it just depends !
Let’s not forget quite a number of GCHs etc don’t want or like a personal greeting, or aren’t bothered either way - indeed some SCCMs have had some rather nasty feedback when attempting to introduce themselves and that does have an impact.
On the other hand plenty of other SCCMs do their best to recognise and genuinely enjoy interacting with GCHs....so it just depends !
Let’s not forget quite a number of GCHs etc don’t want or like a personal greeting, or aren’t bothered either way - indeed some SCCMs have had some rather nasty feedback when attempting to introduce themselves and that does have an impact.
Aug 22, 2019, 2:32 pm
#737
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
Sorry to drift OT, but actually NHS staff are often of far higher calibre than private healthcare staff. Sure, you get seen quicker privately, but usually it will be by a less knowledgeable and less skilled person than in the NHS.
Aug 22, 2019, 2:53 pm
#738
Suspended
Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 971
http://amerscoaching.com is highly recommended and based in London.
Aug 22, 2019, 3:23 pm
#739
Join Date: Oct 2004
Location: Lausanne Switzerland
Programs: BA Gold; Swiss Blue
Posts: 1,244
Just done and 8 sector trip GVA -LHR -GLA-LHR-YUL-LHR-GLA-LHR-GVA
Not a single greeting on the whole trip even though I was in the cabin which the senior crew member was working on each sector.
Not a single greeting on the whole trip even though I was in the cabin which the senior crew member was working on each sector.
Aug 22, 2019, 3:37 pm
#740
Suspended
Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 971
Did you ever think to challenge the crew member in question as to why you were never given your greeting?
Aug 22, 2019, 3:38 pm
#741
Join Date: Oct 2004
Location: Lausanne Switzerland
Programs: BA Gold; Swiss Blue
Posts: 1,244
Aug 23, 2019, 1:17 am
#742
Join Date: Oct 2013
Location: London, UK
Programs: BAEC GGL/CCR; TK Elite; ITA Executive; Hilton Diamond; Marriott Bonvoy Platinum
Posts: 1,551
Aug 23, 2019, 3:01 am
#743
Join Date: Jan 2019
Location: HAM
Programs: BA Gold, A3*G, LH FTL, IHG Diamond
Posts: 299
Over the last 20 or so segments in various cabins (both LH + SH) not a single greeting observed (myself or to others).
Not a big deal for me, just adding a data point
Another "data point":
A colleague of mine who has been Gold for years was "downgraded" to Silver as he does not get as many business trips anymore as previously.
A couple of days ago he missed his Silver extension by just 30 points so now a mere Bronze, which made him kinda unhappy (no more lounge etc.).
On LHR - HAM (traveling in ET) yesterday he was approached by CSM who congratulate him "on the successful extension of his Bronze membership".
My colleague was not too happy about that (more salt to the wound), he told me he never got any personal greetings as a Gold before either
Aug 23, 2019, 4:34 am
#744
Suspended
Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 971
A challenge to all GCH/GGL's and anyone else who should be getting a personal greeting. The next time you are on a flight challenge the crew member in question as to why you were never given your greeting then come back and share your feedback!
Aug 23, 2019, 6:02 am
#745
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 914
Just a few data points from me. I'm 6 for 6 this month in Y, CE, C and a return from BOS in F. Before that it was February on BA but plenty on other Oneworld partners.
John
John
Aug 23, 2019, 7:57 am
#746
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Don't you mean to direct your challenge only to those who spend their time on the aircraft thinking that they should be getting a personal greeing, and who then actually notice that there wasn't one?
Aug 23, 2019, 6:03 pm
#747
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,985
I received a personal greeting in ET on a recent LHR-VIE flight and was asked if I wanted anything from the Business Class bar. I declined as I had already purchased drinks from BoB menu, but it was a nice touch. A passenger sat on the other side of my row was also asked and did in fact request (and receive) a drink. The cabin service director had no qualms in saying this very openly to me in front of passengers next to me who appeared not to have status and neither of whom batted an eyelid- I mention this simply to address one of the occasionally cited reasons for not allowing elites a free drink ( I.e. that it will confuse or upset other passengers).
Aug 23, 2019, 7:39 pm
#748
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,293
I had a delightful flight to BSL tonight, not a greeting per say but sat in row 1 and we were all addressed by name the whole way. It was a nice touch. Travelling back in Y so I'll see if there's a difference...
Aug 23, 2019, 11:42 pm
#749
Join Date: Nov 2011
Location: Edinburgh
Programs: BAEC
Posts: 547
Aug 24, 2019, 1:12 pm
#750
Join Date: Feb 2019
Location: London
Posts: 30
I personally serve and interact with everyone in club on shorthaul and so I feel an formal introduction is rather unnecessary and forced. I always ask my team to ask GCHs in Euro Traveller if there’s anything they’d like to drink but this is time permitting, keeping in mind mandatory refreshment/eating breaks and other duties.
I enjoy welcoming back our most loyal customers but I have to say, I’ve very often been brushed off with very dismissive responses or been used as a sounding board for issues completely out of my jurisdiction. I can understand why it slips down the list of priorities with some Managers especially when they have issues to tend to.
I enjoy welcoming back our most loyal customers but I have to say, I’ve very often been brushed off with very dismissive responses or been used as a sounding board for issues completely out of my jurisdiction. I can understand why it slips down the list of priorities with some Managers especially when they have issues to tend to.