Aug 16, 2013, 8:51 am
Last edit by: FinalBoarding
An “official POUG” is defined (for the purposes of this wiki) as the rate that appears in red on the MMB/BA app. It is NOT the rate offered at the airport (please see http://www.flyertalk.com/forum/briti...ng-thread.html), or the rate offered when you click on the “Upgrade my class of travel with money” link from within MMB, or the “Upgrade to the next available cabin” blue/grey banner in the app.
Please add to this list as required, and include the month/year when the POUG is offered to you.
LON to Europe from ET to CE (typically £59-£69 for Band 1, £69-£79 for Band 2, £79-£89 for Band 3 and £89-£99 for Band 4):
LON to North America (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
LON to South America (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
LON to Asia (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
LON to Australia and Oceania (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
LON to Africa & Middle East (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
Non-LON routes (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- All POUGs earn full TPs and Avios for the upgraded cabin, subject to the original booking being paid for with cash.
- POUGs *ARE* offered on Hand-Baggage Only fares, if available
- POUGs only become available after 48 hours of making your booking, until any time up to, and including OLCI. After being checked in you will not be offered a POUG.
- POUGs do not seem to become available for travel agent bookings, until 2-3 days before departure (YMMV)
- POUGs cannot be requested from Service Centres, except that occasionally BA.com will not proceed with a POUG online and display a message inviting you to call the Service Centre to complete the transaction.
- After a POUG has been purchased, the ticket become non changeable and non refundable, apart from government taxes.
Please add to this list as required, and include the month/year when the POUG is offered to you.
LON to Europe from ET to CE (typically £59-£69 for Band 1, £69-£79 for Band 2, £79-£89 for Band 3 and £89-£99 for Band 4):
- ACE - £105
- AGP – £79 (£99/€119 Dec 2014)
- AMS - £69 / £56 (£99 from HBO in Nov 2014)
- ATH - £99 (£109 from HBO in Oct 2014)
- ARN – £72
- BCN – £79 (£89 for Silver/Bronze and £114 for HBO Blue Dec 2014 - same fight, two bookings) // Blue Feb 2015 - LGW - BCN - £89 / BCN to LHR £115)
- BGO – £64 (£79 for HBO in SEP2014)
- BRI - £119 / €144 (Dec 2014)
- BRU - £69
- BSL - CHF 85 for BSL-LHR (£55 at then exchange rate) (CHF120 in Dec 2014)
- BUD - £79 (£89 and £105 Dec 2014)
- CDG - £69 (£75 Dec 2014; CDG-LHR €115 Dec 2014)
- CMF - £69 (Dec 2014)
- CPH - £79 (£129 from HBO Nov 2014)
- CTA - £119/€144 (both Dec 2014)
- DBV – £79
- DUB – £69/£56 (£99 from HBO Nov 2014, £80 Dec 2014)
- DUS – £69
- FCO - £170 (Dec 14)
- FRA – £69
- GIB - £72 (£140 Dec 14)
- GOT – £79
- GVA - £79/£89
- HAJ – £69
- HAM – £69
- HEL – £89
- INN – £89 out / €109 back (Dec 14)
- IST – £89
- JER – £69
- KBP - £80 / USD 129 (BA is not currently accepting Ukrainian currency)
- LCA – £89 (£190 Dec 2014 from LCA; separately £134 to LCA Dec 2014)
- LIN – £79
- LIS – £79 (£119 offered Nov 14, £99 and £145 Dec 14)
- LUX - £69
- MAD - £79
- MAH - £69
- MUC - £79
- MXP - £119 (€89 MXP - LHR)
- NCE - £140 (each way, 21/DEC/14)
- ORY - £69
- OSL - £79 (£64/640 NOK reported)
- OTP - £79/€89
- PMI - £69 (Dec 2014)
- PRG – £79
- PSA - £79
- SZG - £114 (Nov 2015)
- SOF - £89
- STR – £69
- TIA – £89 (£99 offered Dec 14 for TIA-LGW) (€119 TIA-LGW Dec 2014)
- TRN – £79
- TXL – £69
- VCE – £79
- VIE – £79 [£129 as of Nov14! GBP99 LHR-VIE + GBP99 VIE-LHR Nov14]
- VRN- €139 (~£110) Nov 2014 - £89 / €109 Dec 2014
- WAW – £69 (£110 Dec 14)
- ZAG – £79
- ZRH – £79 (£87 (CHF135) for ZRH-LHR): LCY-ZRH + v.v. £69 (offered 11/14)
LON to North America (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- ATL - WTP £189
- BOS – WTP £189 (mid-2014) £219 (December 2014)
- IAD - WTP £157
- JFK/EWR – WTP £189 (can be as low as £133) / CW £443 / F £527 (F £599 02/08)
- LAS - WTP £180
- LAX – WTP £229 / CW £599 (CW £548 Jan 2015)
- MCO– WTP £180
- MEX – F £447/£525 / £229 WT-WTP (November 28 2015)/ 4640 MXN WT-WTP (December 14 2015)
- MIA – WTP £209 / CW £525
- ORD – WTP £171 / CW £525 / F £499
- PHL – WTP £189
- SAN – CW £599
- SEA – WTP £199
- SFO – WTP £170
- YYZ – WTP £171 (return leg) / CW £425 / F £499
- YYC - WTP £134
- YVR – WTP £175 / CW £350
LON to South America (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- EZE – WTP £199
- GRU – WTP £209 / F £499 / WT to CW £699
- GIG - WT to CW £699
LON to Asia (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- BKK - WTP £126-£140 / CW £549 / F £
- BOM - WTP £ / CW £450 / F £
- DEL - F £499, subsequently reduced to £400
- HKG – WTP £199 (offered £172 for a Nov 2014 flight) / CW £599 / F £599
- NRT - WTP £199 / CW £ / F £525
- ICN - CW £499
- SIN - WTP SGD$320
LON to Australia and Oceania (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- SYD – WTP £170 / CW £399
LON to Africa & Middle East (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- AUH – F £499
- CAI - WTP £121
- DXB – WTP £179 / F £499
- EBB - WTP £142
- JNB - WTP £209
- NBO - WTP £189
Non-LON routes (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- SYD-SIN – F £465
- AMS-LGW - CE €79
- BCN-LHR - CE £64
- BRU-LHR - CE £105 (12.2014)
- CDG-LHR - CE €79
- DUB-LHR - CE €109 (£85.70-ish) from HBO booked 05.12.14, offered 08.12.14
- BOM-LHR - F cINR40,000 (c£395)
- JNB-LHR WTP - £189
- TLV-LHR - F $600 (c£370)
Pro-active Upgrade cost tracking and questions thread
Mar 18, 2014, 4:39 am
#2866
Join Date: Jun 2006
Location: Finland
Posts: 1,212
Had an interesting one yesterday on a flight from Europe - €79 for an Amsterdam-Gatwick (morning departure). Expertflyer was showing IC RC D9 C9 J9 - and here was me thinking that POUGs were reliant on I bucket inventory 
Anyway, went for it and found it upgraded into U bucket with fare basis UPOUG... first time I'd seen that!
Anyway, went for it and found it upgraded into U bucket with fare basis UPOUG... first time I'd seen that!
Mar 18, 2014, 4:49 am
#2867
FlyerTalk Evangelist
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
Mar 19, 2014, 1:17 pm
#2869
Join Date: Jul 2009
Location: Dorset, UK
Programs: BA GGL
Posts: 635
Always thought that was the case on long haul but never seen it in 20+ POUGs on short haul...! Always been into I class, given that is rarely used as a cash bucket for CE except during sales
Mar 19, 2014, 9:12 pm
#2870
Join Date: Dec 2013
Posts: 80
I have a trip to VIE next month and in MMB, I'm offered to upgrade to CE for £64 one-way. When I click on it, it shows me the 2 flights, with £64 offered on LHR-VIE but on the return, where it normally shows "£xx per adult to upgrade to Club Europe on this flight", it shows "I wish to upgrade this flight to Club Europe (prices will be displayed on next page)".
When I choose to upgrade both outbound and inbound flights, or just the outbound, an error message shows up that says "We're sorry but this flight cannot be upgraded online. Please contact your local reservations office".
Anyone know why BA is offering the upgrade online, but then won't allow me to actually do it?
Thanks!
When I choose to upgrade both outbound and inbound flights, or just the outbound, an error message shows up that says "We're sorry but this flight cannot be upgraded online. Please contact your local reservations office".
Anyone know why BA is offering the upgrade online, but then won't allow me to actually do it?
Thanks!
Mar 20, 2014, 10:01 am
#2871
Join Date: Jun 2012
Posts: 49
I have a trip to VIE next month and in MMB, I'm offered to upgrade to CE for £64 one-way. When I click on it, it shows me the 2 flights, with £64 offered on LHR-VIE but on the return, where it normally shows "£xx per adult to upgrade to Club Europe on this flight", it shows "I wish to upgrade this flight to Club Europe (prices will be displayed on next page)".
When I choose to upgrade both outbound and inbound flights, or just the outbound, an error message shows up that says "We're sorry but this flight cannot be upgraded online. Please contact your local reservations office".
Anyone know why BA is offering the upgrade online, but then won't allow me to actually do it?
Thanks!
When I choose to upgrade both outbound and inbound flights, or just the outbound, an error message shows up that says "We're sorry but this flight cannot be upgraded online. Please contact your local reservations office".
Anyone know why BA is offering the upgrade online, but then won't allow me to actually do it?
Thanks!
Mar 21, 2014, 5:09 am
#2872
Join Date: Apr 2012
Location: LHR
Programs: BA GGL/GfL, A3 Gold, HH Diamond, IHG Gold
Posts: 320
The system appears to be rather bug-infested at the moment. I'm getting £69 POUG offers for three flights already POUGed to CE, along with upgrade offers ranging up to €12,604 for HEL-LHR...
Mar 21, 2014, 5:13 am
#2873
Join Date: Mar 2013
Location: Wiltshire/London
Programs: BA Bronze
Posts: 157
Mar 21, 2014, 5:21 am
#2874
Join Date: Jun 2010
Location: USA and UK
Programs: British Airways Executive Club Silver, Alitalia Freccia Alata
Posts: 1,351
Here are my additions:
IAH-LHR:
WT -> WT+ : $300
WT -> CW: $800
LHR-IAH:
WT -> WT+ £189
These are the only offers I have seen on this route and the price has never changed.
IAH-LHR:
WT -> WT+ : $300
WT -> CW: $800
LHR-IAH:
WT -> WT+ £189
These are the only offers I have seen on this route and the price has never changed.
Mar 21, 2014, 3:20 pm
#2875
Join Date: May 2009
Programs: VS, CO, BA
Posts: 428
Airport upgrade US$ 300pp for Y to W KIN - LGW, also got access to Club Kingston lounge which I wasn't expecting only being Bronze.
Not sure which Avios I'll get as have seen conflicting info. Any thoughts?
Not sure which Avios I'll get as have seen conflicting info. Any thoughts?
Mar 21, 2014, 4:18 pm
#2876
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
Mar 23, 2014, 11:20 am
#2877
Join Date: Apr 2013
Location: East Midlands
Programs: BAEC Gold
Posts: 23
Hello everyone.I am flying Thursday 27th ATH-LHR and from there, after 1,5 hours, flying LHR-LIN in Milan.After 3 days flying back to LHR on 30th and back to ATH from LHR on 6th of April.All segments are on economy and i was hoping for an upgrade since last January, which so far has not appeared yet.Have been checking my MMB on BA site every day but nothing showed up, even if there are 9 seats in CS as award at least in one segment(ATH-LHR) and at least 1 at the segment LHR-LIN.I understand that i might be the multi stop nature of the trip ,which is not in the A-B-A way but shouldn't i have a chance to upgrade at least the segments that the award seats are available?
What would you recommend doing next?call the customer service of BA in England and ask for an upgrade or go at the airport of ATH this Thursday morning and ask them for an upgrade paying in cash(where do i enquire that?at the check in desk or at the ticket sales kiosk of BA)?By calling in England the cost of upgrade would be the same as the one appears on the MMB page?
I know that the proactive upgrade is many times a lottery and other times based on how busy CE or CW is but all the previous times i got an upgrade offer(for instance ATH-LHR-IAD from WT to WTP+ )....i need those tier points to retain my silver status so any help would be greatly appreciated.Thank you in advance
What would you recommend doing next?call the customer service of BA in England and ask for an upgrade or go at the airport of ATH this Thursday morning and ask them for an upgrade paying in cash(where do i enquire that?at the check in desk or at the ticket sales kiosk of BA)?By calling in England the cost of upgrade would be the same as the one appears on the MMB page?
I know that the proactive upgrade is many times a lottery and other times based on how busy CE or CW is but all the previous times i got an upgrade offer(for instance ATH-LHR-IAD from WT to WTP+ )....i need those tier points to retain my silver status so any help would be greatly appreciated.Thank you in advance
Mar 23, 2014, 11:29 am
#2878
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Yes I suspect that routing is taking away a POUG offer, though it's entirely possible that none are available on any of your sectors. A simple there and back, or a single ticket, seems to give the greatest chance. Your options - unless you get an offer at Online Checkin (OLCI) - is to ring BA Customer Services to pay the full cost of Club Europe - likely to be many hundreds of Euros - alternatively, at Athens Airport, to go to the BA ticket counter and ask if they have any Airport Upgrade Promotions. AUP and POUGs are in the same area and lower than the full upgrade cost. Then in Heathrow you would need to do the same, at the ticket desk by gate 13 airside (and various other places inside LHR too).
Mar 23, 2014, 11:51 am
#2879
Join Date: Apr 2013
Location: East Midlands
Programs: BAEC Gold
Posts: 23
Thank you very very much for the concise and quick reply.Since the customer support in England can upgrade me without an offer in the POUG range, i think i better take my chances at the airport of Athens.Checking at KVS tool i found that there are 9 award seats at least for the first segment so ,being lucky enough, i can get an extra of 60 tier points.As about Heathrow airport,is the gate 13 at Terminal 5 ,that i can try to upgrade my air ticket?i guess i have to go to connection flights and then to the level 2 of departures to seek BA customer service....and i was supposed to make my flight schedule like that to get more tier points..lesson learnt!! Hope your advice works for me.Anyhow thank you again!!
Mar 23, 2014, 12:50 pm
#2880
Join Date: Sep 2007
Posts: 506
Was just offered POUG for £99 LHR to TLS... seemed a bit steep given the price for longer European destinations being cheaper based on this thread... have they increased the prices systemwide recently?