20,000 BA Miles for £35!! (Amex Gold relaunch)
Jan 6, 2011, 4:18 am
#1471
Join Date: Mar 2007
Location: Leicestershire UK
Programs: BA, AMEX PP
Posts: 301
So you aren't even getting bonus points on new transactions? Have you considered using the complaints procedure rather than normal customer service?
Jan 6, 2011, 4:28 am
#1472
Suspended
Join Date: Jan 2004
Location: UK
Posts: 11,969
............. obvious really .... but just in case it might remind and help others.
If you are a Plat card holder as well as the Gold .... then use the Plat card CS number to try and resolve your Gold card issues. It seems to me that they are more helpful .... and they were keen to give me a named contact and extension number to deal with future issues.
Hope it helps others .......
If you are a Plat card holder as well as the Gold .... then use the Plat card CS number to try and resolve your Gold card issues. It seems to me that they are more helpful .... and they were keen to give me a named contact and extension number to deal with future issues.
Hope it helps others .......
Jan 6, 2011, 4:48 am
#1473
Join Date: Mar 2007
Location: Thatcham, UK or Adelaide Australia
Programs: Marriott Lifetime Plat OZ Diamond SK Diamond BA Blue
Posts: 3,323
Each time I have started again reminding them that the Preferred Rewards Gold Card product did not exist in the UK until April 2010, so their conclusion was not only wrong, but impossible, and of all that has gone before. Each time both complaints and customer service have agreed I've been wronged and undertook to fix it. But each deadline for a fix in the 5 months since has passed without any resolution at all.
Jan 11, 2011, 3:45 am
#1474
Join Date: Mar 2007
Location: Thatcham, UK or Adelaide Australia
Programs: Marriott Lifetime Plat OZ Diamond SK Diamond BA Blue
Posts: 3,323
Woo hoo! Just got 4000 MRs as a "Supermarket and Petrol welcome bonus" which is slightly more than the points I've been missing since September. Still waiting to see a real supermarket of petrol transaction track normally with the bonus points, but this is a huge belated step in the right direction.
Jan 11, 2011, 4:24 am
#1475
Join Date: May 2009
Location: UK
Posts: 3,951
Woo hoo! Just got 4000 MRs as a "Supermarket and Petrol welcome bonus" which is slightly more than the points I've been missing since September. Still waiting to see a real supermarket of petrol transaction track normally with the bonus points, but this is a huge belated step in the right direction.
Looking forward to getting rid of this card in a few months time, although points do seem to be posting fine now.
Jan 11, 2011, 4:43 am
#1477
Join Date: Aug 2009
Location: uk
Programs: BA, Marriott, Hilton
Posts: 34
Also looking forward to giving up this card in a few months.
Have just applied for the BA amex premium plus card and hoping its a lot less hassle??
Have just applied for the BA amex premium plus card and hoping its a lot less hassle??
Jan 11, 2011, 4:57 am
#1478
Join Date: May 2009
Location: UK
Posts: 3,951
It is! Points, bonus points and companion vouchers post fast with no need to chase. I am looking forward to replacing this with the SPG card.
Jan 11, 2011, 11:02 am
#1480
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Ha! I have just put in another complaint - my 5th since October - about non-doubling up, which I am still not getting unlike others. All responses so far claim it will happen in time, but that cancellation date is looming!
Jan 12, 2011, 5:41 am
#1481
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
Profit but hassle.
I've finally closed the 3 cards Mrs B and I had (2 x Gold and 1 Plat.)
Overall
90K MR points (80K promo+ spend MR 10K) cost me £35. ^
(Due to Quidco cashback on all three and pro rata refunds of the fee when cancelling)
Used the "VIP"
lounges about 5 times and the insurance came in handy for a few long haul trips (never claimed though) which all must have come to more than £35.00 ^
The lack of Good CS and the farcial setup and non posting of bonus and actual reward points would make me never to use Amex again -even if they have a similar promo later this year.
Overall
90K MR points (80K promo+ spend MR 10K) cost me £35. ^
(Due to Quidco cashback on all three and pro rata refunds of the fee when cancelling)
Used the "VIP"
lounges about 5 times and the insurance came in handy for a few long haul trips (never claimed though) which all must have come to more than £35.00 ^The lack of Good CS and the farcial setup and non posting of bonus and actual reward points would make me never to use Amex again -even if they have a similar promo later this year.
Jan 12, 2011, 5:58 am
#1482
Join Date: Apr 2005
Location: Sydney
Posts: 690
I looked for the answer to this in the OP but couldn't see it... given the impending probable mass cancellation of cards as the 1 year anniversary looms, would you still keep all your MR points and be able to use them at leisure? I also have a BA PP and BA Blue card but neither are linked into any MR account as far as I can see.
Might be useful to add confirmation of this to the OP?
Thanks
Might be useful to add confirmation of this to the OP?
Thanks
Jan 12, 2011, 6:19 am
#1483
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
No. You lose your MR points when you cancel the card - although I think there is a 30 day grace period (definitely don't trust me on that). The way around it is to apply for a free Amex which has MR as a benefit, should such a card exist. Or spend them!
The grace period is there mainly to help people who have corporate MR cards and who get fired - it gives them leeway to apply for a personal Amex and keep the MR points alive.
Will amend OP.
The grace period is there mainly to help people who have corporate MR cards and who get fired - it gives them leeway to apply for a personal Amex and keep the MR points alive.
Will amend OP.
Jan 12, 2011, 7:10 am
#1484
Join Date: Apr 2005
Location: Sydney
Posts: 690
Thanks Raffles^
Now would you happen to know of a free card that allows you to keep the MR points...
Now would you happen to know of a free card that allows you to keep the MR points...
Jan 12, 2011, 10:37 am
#1485
Join Date: Dec 2009
Location: London
Programs: BA bronze card, NHS Blood Donor silver card
Posts: 1,617
Incidentally, should mad_rich still be keeping the list of double points merchants up to date, I've discovered that topping up my Oyster card at a National Express East Anglia ticket machine got me double points. (It appeared the statement under their old name of 'One Railway').