20,000 BA Miles for £35!! (Amex Gold relaunch)
Jan 3, 2011, 3:34 am
#1456
Join Date: Mar 2007
Location: Thatcham, UK or Adelaide Australia
Programs: Marriott Lifetime Plat OZ Diamond SK Diamond BA Blue
Posts: 3,323
Jan 3, 2011, 3:43 am
#1457
Join Date: Aug 2009
Location: SZD
Programs: BAEC Gold
Posts: 674
Since the glitch in September/October I'm back to getting all the usual bonus points from Waitrose, Tesco, train tickets, hotels (IHG), and all foreign expenditure. I'm even back to getting double bonus points (triple points in total) on Tesco petrol purchases. Like others, I've still only received around a third of the missing points during the glitch though.
Jan 3, 2011, 4:44 am
#1458
Join Date: Aug 2009
Location: uk
Programs: BA, Marriott, Hilton
Posts: 34
Still waiting for about 400 bonus points, but have recieved 2000 bonus points as compensation
Jan 3, 2011, 5:29 am
#1459
Join Date: Sep 2001
Location: Singapore
Posts: 2,317
Still waiting for points. Gave them a quick call the other day. It has to be done by computer and not manually so they are still getting the points backdated even now.
Also received 2 x 2000 points compensation so far (not requested)
Also received 2 x 2000 points compensation so far (not requested)
Jan 3, 2011, 2:43 pm
#1460
Join Date: Jul 2010
Location: Here today, gone tomorrow
Programs: Nothing shiny :-(
Posts: 2,493
Offer extended to 28 February 2011.
Jan 4, 2011, 6:21 am
#1461
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Well, in addition to Waitrose continuing to post as single points, I have just had a four-figure Four Seasons Hotel transaction and a Shell petrol transaction also post without the bonus. I suppose I should be grateful that the accompanying Hertz transaction did count ....
Yet another email sent off to Amex ....
Yet another email sent off to Amex ....
Jan 4, 2011, 10:11 am
#1462
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
Date Description Charge Base points Bonus Points Total Points
31/12/2010 SAINSBURY'S SUPERMARKET WORCESTER PARK £31.47 31 0 31
30/12/2010 TESCO EXPRESS, SUTTON £61.98 61 122 183
24/12/2010 WAITROSE WORCESTER PARK £141.00 141 141 282
19/12/2010 WAITROSE WORCESTER PARK £42.27 42 42 84
Jan 4, 2011, 10:18 am
#1463
Join Date: Jan 2003
Posts: 4,929
I wouldn't hold your breath. I flagged the lack of double points to Amex in November, and got a reply a week later advising they'd be back in touch. Since almost a month has elapsed since then, decided to fire off a chaser today....
Jan 4, 2011, 10:38 am
#1464
Suspended
Join Date: Jan 2004
Location: UK
Posts: 11,969
On my account they have decided and are unmovable that whilst Waitrose is a supermarket (bonus points) and M&S is a department store (no bonus points) Ocado is completely unknown and therefore carries no points.
On my wife's account however Ocado qualifies for bonus points.
On my wife's account however Ocado qualifies for bonus points.
Jan 4, 2011, 12:20 pm
#1465
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
This is over 2k points at stake, so I won't be letting this one go!
Jan 5, 2011, 1:14 am
#1466
Join Date: Sep 2001
Location: Singapore
Posts: 2,317
A first year welcome bonus was credited on 31/12/2010 for me. That means the system has credited my missing points (if you exclude the fact that petrol is worth triple points but I will opt not to fight that battle).
Jan 5, 2011, 10:42 am
#1467
Join Date: Mar 2007
Location: Leicestershire UK
Programs: BA, AMEX PP
Posts: 301
At the beginning of October I started a series of e-mails via the secure message system enquiring about my missing points. The final response back from them, in December, was that "according to our system all the bonus points have been awarded". At this point I was going to escalate this to a written complaint, but in the meantime a small number of bonus points had been added to my account - these added up to bonus points on Tesco fuel purchases, although only at the 2x rate, not the 3x rate.
On the grounds that progress had been made I called Customer Services and spoke to a very helpful young lady. She was unaware of the double points promotion, but promised to investigate and call me back. Less than one hour later I received a call back saying that the back office team would look into my missing points and write to me to explain what the problem was.
I have now received a further manual points addition meaning that I now have 2x points for all my missing transactions, and I received a letter telling me that missing points have been added - but no further explanation!
Somewhat disappointed that no compensation points were added by way of apology, and that I have lost out on the 3x points for Tesco fuel - but it's got to the stage when I don't think I can be bothered to chase it further.
Regards.
On the grounds that progress had been made I called Customer Services and spoke to a very helpful young lady. She was unaware of the double points promotion, but promised to investigate and call me back. Less than one hour later I received a call back saying that the back office team would look into my missing points and write to me to explain what the problem was.
I have now received a further manual points addition meaning that I now have 2x points for all my missing transactions, and I received a letter telling me that missing points have been added - but no further explanation!
Somewhat disappointed that no compensation points were added by way of apology, and that I have lost out on the 3x points for Tesco fuel - but it's got to the stage when I don't think I can be bothered to chase it further.
Regards.
Jan 6, 2011, 3:41 am
#1468
Join Date: Jul 2008
Programs: TfL Oyster Gold
Posts: 161
I have had a reply to my monthly e-mail to Quidco. Unsurprisingly it was along the lines of:
"We know that it is frustrating for you to continue waiting... so continue waiting."
"We know that it is frustrating for you to continue waiting... so continue waiting."
Jan 6, 2011, 3:49 am
#1469
Join Date: Mar 2007
Location: Thatcham, UK or Adelaide Australia
Programs: Marriott Lifetime Plat OZ Diamond SK Diamond BA Blue
Posts: 3,323
Just got off the phone from Amex Customer Service again. Another "7 days" to get the supermarket points accelerator added back onto the Gold card, and credit for the missing points in the meantime. Same story, with varying levels of passion, commitment, or disinterest that I've heard for the last 5 months. Still with no result at all.
Jan 6, 2011, 4:14 am
#1470
Suspended
Join Date: Jan 2004
Location: UK
Posts: 11,969
I almost hate to suggest it .........
As Amex offered and I (and mrs uk1) agreed to accept a full refund of the 2 x £95 fees for the complete nonsense this has been ..... why don't others request a refund? This at least represents a very good outcome for the joining points, Quidco and points from purchases.
I suggest this not in the spirit of opportunism but feel that this would be the only incentive Amex will have not to put us through this again with future incompletely staffed offers.
As Amex offered and I (and mrs uk1) agreed to accept a full refund of the 2 x £95 fees for the complete nonsense this has been ..... why don't others request a refund? This at least represents a very good outcome for the joining points, Quidco and points from purchases.
I suggest this not in the spirit of opportunism but feel that this would be the only incentive Amex will have not to put us through this again with future incompletely staffed offers.