Although I eventually got to check in on the app, neither the IOS or Android one is letting me get my BP. Had to print from the website. Domestic ABZ to LHR, so nothing special.
Ridiculous.

The T5 staff are all well aware of how terrible the app is.

They joined me in almost passing out a few weeks ago when I informed them was able to both check-in for a flight and get a BP in the app.

Luckily it was just a glitch, and hasn't worked since.

Any suggestions to get seat selection working?
 

Although this is a screenshot from the website I get the same issue in the app.

Exit row has opened up for a long-ish flight next week but I cannot move our seats. The already-selected seats don't change and just get some combination of 3, 3 and 2 on the new seats no matter who I attempt to move.

Suggestions appreciated.

https://cimg7.ibsrv.net/gimg/www.fly...2797c50c24.png

Are you in row 4 or row 11 or both? It’s not very clear. Are you able to select one seat that’s dark blue and move it to any other seat? Otherwise try desktop version if you can.

Are you travelling with a minor? There's an age restriction on the exit row seats. Over 12, I think but not sure.

In some cases the rows (in ce and economy) are still blocked for selection but seem to be visible and empty. The curtain can move backwards and forwards a few times before the flight.

Have you tried making a seat selection in row 7 or 8 and seeing of that sticks?

Also could be an issue with a passenger under 12 as others have said.

Finally could be the App. I've had occasion when it's gone badly wrong and cleared seat selection entirely and I've had to call to get it fixed

Again today completely impossible to generate a boarding card in the Android app ...total waste of time with "Cannot determine status" / "No ticket number found" type messages ... There's nothing wrong with the booking and I can generate a PDF boarding card on the website just fine

Checking bags in anyway so no big deal... Just usual frustrations with their terrible app ... Generating boarding cards for multi pax bookings has always been painful but was usually possibly at least for the lead pax easily enough .. seems to be totally impossible now though for trips over the last few weeks

So after a month or so of being able to see my account details and card, today I'm back to the good old 'Something went wrong' screen again :confused: Maybe we're being rationed functionality to one month in two? ;)

It's currently worse than I've ever seen it. Can't get boarding passes on Android, but works on iPhone. All sorts of error messages, logout warnings, just dire and barely usable. Have to get paper printouts everytime for assurance.

Trying to check in on the iOS app this morning, and I get this error. Was able to check in on the website via PNR and surname (though logging in with my BAEC account kept going in a loop) and download a PDF boarding pass. Tried again on the iOS app, and no luck - even after removing and reinstalling the app. Very frustrating.

https://cimg4.ibsrv.net/gimg/www.fly...cb027f7766.png

For my next flight, I'm thinking of going old skool - queue up, get a paper BP. Remove the stress of relying on technology.

My experience of the app is that if you do not have a fast internet connection the app will not work well at all, with a fast connection I am (more recently) getting error messages, but if I persevere the app works after a few goes. Far from ideal and bizarre that BA cannot fix. I thought BA were investing in their IT infrastructure, seems to be heading in the wrong direction.

I think it's less about faster internet and more about BT's IT systems. I've been on fast wifi and quick 4G/5G connections and get the same results. There's clearly issues with the app itself and interaction with the back-end systems.

I think the issue with a slower connection is that you get a timeout. Don’t disagree that there is an issue with the app, far from it 😊

Android app is dead for me - hasn't been able to determine checkin status lately so no boarding passes. Deleted and reinstalled the app and now can't get past the log in screen

Embarrassing