Thanks, hadn’t tried to clear private data, that but didn’t fix the problem. I still get the error message, a generic “we’re sorry something went wrong, please try again or contact us if the problem persists.”

I’m using FaceID on my phone (still works with the website) but no F2A setup from my laptop.

On further investigation I see the same error when I try to go through with a flight booking on the app (without being signed in), after clicking on Find Flights. So it’s not just the sign in functionality that is broken for me on the app…

Look at that. In which case it doesn't inspire confidence in jfkairport.com, which only lists

https://cimg3.ibsrv.net/gimg/www.fly...e23362658f.jpg

I haven't been able to log in to the app (iphone) for several days. I set up 2FA on my laptop which is fine, but I can only see my booking through MMB. When I try to log in it gives me the same "we're sorry" message.

Android App BP issue
 

Have a persistent issue with the Android App in that I can check in but can't get a boarding pass. Forcing the app to stop, clearing cache, clearing all app data doesn't work.

I can get the PDF boarding pass so all is not lost. It's just damn annoying!

Android v15
BA App v4.85 (28739)

BA App Development: Piss Poor Performance
 

I have exactly this also. The progression over the past 12 months has been:

1. Different versions of the boarding pass via different paths through the app
2. Tier Status disappeared off the boarding pass (causing headache at third-party lounges)
3. Fusing 2 boarding passes (seat from one, flight details from another, who knows what in the QR code.)
4. Unable to see the seat map in the app, blocked by popups etc.
5. Now cannot generate any boarding pass in the app, reduced to downloading the PDF and zooming it on the phone.
6. Clearing Cache, Data, and even reinstalling do not fix any of it. The App just plain doesn't work.

Oh and did you know about the change to "The British Airways Club"? ... me too, because various screens in the app display the pop-up over and over regardless of how many times I "Dismiss" the message.

I would be personally embarrassed to be in any way involved with the development or maintenance of this app. This is fundamentally bad software development.

Just to say my experience has been identical to this, every bullet point, same frustrations, same outcome. I thought I was going mad and it was just me!

Until Christmas Eve, the online check-in process through the app would be painful, and usually take up to an hour for each stage to complete and a boarding pass to be finally generated (without showing status as above) but with perseverance, going in and out via Manage Booking instead of the home screen etc it would eventually work.

On Christmas Eve, after several hours I was eventually able to check-in but nothing worked to actually generate a boarding pass in the app, despite trying c.50 times, logging out and back in, clearing the cache, reinstalling etc. So had to leave my friends earlier than otherwise to check-in at the airport. Not the end of the world on a quiet day at Glasgow but could be incredibly frustrating at a busy outstation.

Even yesterday, I couldn't even run a few simple searches for flights to / from Newcastle as after the first attempt the app just kept throwing back the "something went wrong" message. And of course don't get me started when typing airport codes / names into said search continues to throw up illogical suggestions first (FRA for Frankfurt lists everywhere in FRAnce, GLA lists Charlotte DouGLAs and Dhaka Hazrat Shahjalal Intl, BanGLAdesh first etc).

Oh for an app like Ryanair's, easyJet's, AA's, Alaska's etc which all have excellent functionality and work first time every time!

One of the unseen benefits of the enhancements to earning Tier points and the change to 'The Club', I'll be able to delete that bloody useless app!!

I've also had this persistent issue.

Spoke to the GGL team today. They asked me to email over screenshots and as much detail as possible (i.e, what device I'm using, which version of Android etc.) and will escalate to the relevant IT team.

Hopefully this will yield some action, but I will hold out little hope.

Curious...I have never received an app offer for upgrade option by payment etc...is this typical? I fly transatlantic or have in the past 15 to 20 times a year.

It's quite common on the simplest bookings - so booked directly with BA, non-stop, no codeshares, no connections, no travel agents, not a holiday. How common will depend on a combination of your customer profile and how full your cabin is, versus those ahead of/behind you.

It's very uncommon to get an offer to upgrade from First though...

I had the same issue recently, thankfully I got a fabulous agent on messenger who sorted it. Apparently now you must use your Executive number when doing the log in on the App....not a username like in the past.
2 secs was all it took to sort it after weeks of wrong suggestions etc from other agents.

I was so happy I even emailed BA to say how much this agent had helped me. :tu:

Glad to hear that resolved your issue! Just gave it a try and it didn't work for me, unfortunately.

Drat. :) I had uninstalled and reinstalled the app at least a dozen time but it still didn't work. One agent said I needed to authenicate my account....gave them allllll the info but then this other agent said about the Executive number log in so no idea if the authencation info was needed.

Good luck I hope you can get it working soon.

Great they took an interest but I share your lack of optimism, it's not like BA IT can be unaware of these issues, their Play Store ranking is appalling and lots of people contact CS about it. I think they just don't want to spend the money fixing it but it's pretty embarrassing when every other airline I've flown has a better app that actually allows you to complete the basic funcitonality!

I have never flown a non connecting flight...all flights connect and some are with OW connection as well.