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-   British Airways | The British Airways Club (https://www.flyertalk.com/forum/british-airways-british-airways-club-446/)
-   -   The British Airways iPhone & Android App (https://www.flyertalk.com/forum/british-airways-british-airways-club/1578793-british-airways-iphone-android-app.html)

ademanuele Jul 2, 2024 10:06 am

Quote:

Originally Posted by ademanuele (Post 36346714)
Interesting, same here, account details show on the iPad but not iPhone!

I just logged out/into the iPhone app and account details now working 👏

Physci Jul 2, 2024 10:25 am

Working now for me :D

emworksintv Jul 2, 2024 10:49 am

Signing out & back in the first time didn't work for me, but restarted my phone and signed back in - all good now.

danmushman Jul 2, 2024 11:32 am

Small thing but on the Android app - last weeks (?months) the boarding pass doesn't display BA status. Where it is used to be near the top is just blank.
(There was already a disadvantage compared to the iOS app which clearly displays status by colour).
I should probably just be grateful that I can get my BP.

BA or bust Jul 2, 2024 12:45 pm

After deleting my iPad BA App, encouraged by the postings here, I have just reinstalled it. So far so good at quick glance. Will try and do more with it tomorrow. Fingers crossed it stands up to my user testing! ;)

DaveMFF Jul 2, 2024 2:18 pm

Quote:

Originally Posted by fruitcage (Post 36346725)
Well the ‘something went wrong’ error has just cleared for me after a month or so.

Same for me. One month of "something is wrong" now it appears to be normal again. I didn't do anything specific - didn't logout/login, restart phone etc it just started working again. On iOS, app version 6.5.2

Jeedos Jul 3, 2024 1:42 am

The App (iOS) is now working for me… well the ability to see my membership card is. Membership year ends/begins in july

all the traditional broken stuff is still broken (upcoming bookings etc).

marcopizzaiuolo Jul 3, 2024 1:46 am

Happy to report that iOS app Account Details tab is finally working again after over a month of “Something Went wrong”.

not sure if many have done so, but I did raise a ticket through the webpage and I had a follow up email few weeks ago asking me directly to confirm the problem and send in screen shots, I am guessing this may have been in part used to finalise the fix by the BA IT team.

adrianlondon Jul 3, 2024 2:20 am

Opens new app, checks if stop-over / multi-city bookings are possible yet, just for a laugh. Haha! Yep, not possible.

(I know I can potentially do it on the website, but that has a long-standing ssue that it only shows the first 6 flights for any leg.)

ademanuele Jul 3, 2024 6:02 am

I contacted BA when the issue with account details first arose, just received a response. Ironic that it has just been fixed 🤷🏻‍♂️

"Thank you for getting in touch to advise about the issue with the ba app.

This is a known issue and I'm afraid we haven't been able to fix this for you at the moment, our systems team are currently working on a solution to correct this.

I appreciate this is little consolation for the frustration you have experienced, but thank you for your continued patience.
"

SirToby Jul 3, 2024 6:05 am

Omg, it works indeed on iPhone, even without re-installing / logging out, sagenhaft :D

Mutu Jul 3, 2024 8:39 am

Android app check in. Boarding pass only option displayed is "download pdf", but when it says download complete, I cant locate where the boarding pass is....not in My Boarding passes and not in the phone's files/downloads!!

Anyone cracked the key to the secret door?

As it stands I cant get boarding passes on my phone

ademanuele Jul 4, 2024 2:01 am

May be a one-off and coincidence, but after the latest update my boarding passes are not appearing on my locked iPhone screen (for a couple of flights this morning). Usually appears about 3 hours before a flight. Anyone else had this issue?

I hope we eventually get dynamic boarding cards eventually (I think AA have these) so that your boarding gate appears on your pass once available.

KARFA Jul 4, 2024 2:05 am

Quote:

Originally Posted by ademanuele (Post 36351391)
May be a one-off and coincidence, but after the latest update my boarding passes are not appearing on my locked iPhone screen (for a couple of flights this morning). Usually appears about 3 hours before a flight. Anyone else had this issue?

I hope we eventually get dynamic boarding cards eventually (I think AA have these) so that your boarding gate appears on your pass once available.

yes it’s the new style ones with black text which you generate from the check in page.

the old style ones with white text generated from the app still do appear on your lock screen.

BA or bust Jul 4, 2024 2:14 am

Quote:

Originally Posted by BA or bust (Post 36347196)
After deleting my iPad BA App, encouraged by the postings here, I have just reinstalled it. So far so good at quick glance. Will try and do more with it tomorrow. Fingers crossed it stands up to my user testing! ;)

Still so far so good. Only thing that seems to fall down is looking and dummy booking Avios flights. But not sure it is the App functionality itself, because it redirects you, I think it is in the website functionality. Which I think the App is just dispaying.


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