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In my case I was travelling last weekend and the outbound travel would get me enough points to get over 600 TPs. I'm currently silver and my year end is December. I checked on Sunday to see if the latest points had been posted yet. They hadn't and everything was working fine on the app. On Monday when I checked again, the tier points had posted and now was getting the something wrong error in the account details. As we are now into a dual collection period with the re-alignment of membership years, something the app wasn't originally designed to handle, it doesn't surprise me that there are some teething problems.
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I mean, they could introduce the concept of testing?
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My app has begun to show my account details again, not-coincidentally on my TP reset day. So it definitely seems linked to tier thresholds and resets.
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Tier end july, broke when I requalified for silver a few weeks ago.
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Tier Point end year 8th June.
From 9th June now correctly showing account details the same as post #1725 so could just put itself right for others on TP reset date. Or may be a coincidence. However still needs BA to fix app so it doesn't happen in the first place. I did regain Silver at end of May so could also be linked to status change as that's when it broke. Now just have to wait for the TP adjustment to be added !! |
Just had a weird one. Checking into CDG-LHR in Y with Silver status and bags included. Using the app to checkin, no bags showing as allowable. Using the desktop site, 2 bags allowed.
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Why is BA's IT so difficult? I just want to update home address and contact details, and perpetually (ie. for years) get "We are experiencing a problem, try again later". Same for Tier Points or activity. I have concluded they just don't care and won't invest. As I sit here waiting on my BA flight... It doesn't seem to adversely affect their turnover, so why fix anything if the fix doesn't add to the bottom line.
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Still broken for me but interestingly I requalified for Gold in May but my year end isn't until later in the year and my app is still broken. It only happened after the last upgrade. My guess is that the issue is triggered with a requalification but is only resolved once you get to the year end. The app can't cope when you have an expiry date past the end of your current year end.
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Since today it would not show future bookings either anymore (on top of the regular error since weeks for the account details).
Both screens now come up with "something went wrong" (iOS) :td: |
Getting a copy of your Exec Card on iPhone if app not working
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This can be saved as a PDF attachment in the Notes app: 1. Select “Save a copy of my membership card” from the drop down menu 2. Press “Continue” 3. It appears (in Chrome) as a downloaded file at the bottom of the screen - click “Download” 4. Then click “Open in” and select the Notes app. It will create a new note which has the PDF attached and he can call it BA Exec card or whatever he wants and can then search for it from the Home Screen Alternatively there’s an option to have a digital copy of the membership card sent by email, but I preferred while travelling recently to have a digital file saved on my phone. |
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