Mar 2, 2021, 9:26 am
Last edit by: hkcj
To review retention offers from 2020, click HERE.
AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted
Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted
Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.
Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.
Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or “revoke Membership Rewards points and close any accounts you have with us”). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)
Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)
Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers
AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.
Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.
AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!
AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.
Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.
AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.
AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.
AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.
AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months
Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted
Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted
Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.
Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.
Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or “revoke Membership Rewards points and close any accounts you have with us”). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)
Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)
Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers
AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.
Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.
AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!
AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.
Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.
AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.
AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.
AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.
AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months
Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
- Login to the Amex App, then press the chat icon at top right.
- Via the web:
- Log into http://americanexpress.com
- Select "Help" at top right
- Select the blue "Live Chat" button.
American Express retention offers (2021)
Jan 23, 2021, 7:54 pm
#106
Join Date: Dec 2019
Posts: 46
Personal Platinum
I was offered 30K MR points with no spend via chat and call after my first AF posted last week for AMEX Personal Platinum (opened Dec 2019). Should I take it or maybe wait/ask again?
Last edited by gamyrjay; Jan 23, 2021 at 8:02 pm
Jan 23, 2021, 8:23 pm
#108
Jan 24, 2021, 8:29 am
#111
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Retention offers are not an additional reward for past spending. An algorithm predicts the probability that you will close the account, and estimates the minimum offer that will keep you as a customer. American Express seldom makes offers if there is a regular pattern of high spending, because this indicates a higher level of cardholder engagement and satisfaction. By their nature algorithms are not precisely correct in individual cases.
Also remember that once you receive a retention offer you are ineligible for the next 12 months - that's policy, not an algorithm.
Also remember that once you receive a retention offer you are ineligible for the next 12 months - that's policy, not an algorithm.
Jan 24, 2021, 10:35 am
#112
Join Date: Dec 2019
Posts: 46
Retention offers are not an additional reward for past spending. An algorithm predicts the probability that you will close the account, and estimates the minimum offer that will keep you as a customer. American Express seldom makes offers if there is a regular pattern of high spending, because this indicates a higher level of cardholder engagement and satisfaction. By their nature algorithms are not precisely correct in individual cases.
Also remember that once you receive a retention offer you are ineligible for the next 12 months - that's policy, not an algorithm.
Also remember that once you receive a retention offer you are ineligible for the next 12 months - that's policy, not an algorithm.
Jan 24, 2021, 10:53 am
#113
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Jan 24, 2021, 2:28 pm
#114
Join Date: Jul 2005
Location: Chicago, IL
Programs: AA EP; WN CP;UA SILVER; MARRIOTT TITANIUM; HH DIAMOND; IHG PLAT; RADISSON PLAT; HYATT GLOBAL
Posts: 1,938
Amex Bus Plat, No Retention offer.
Have had this card multiple years and was able to get very minimal retention offers in past years (5-10K MR). The benefits outweigh the cost (just Amex Offers cash back more than pay for the Annual Fee). But it is frustrating that others received a $200 gift in 2020 and nothing will be offered in 2021.
Have had this card multiple years and was able to get very minimal retention offers in past years (5-10K MR). The benefits outweigh the cost (just Amex Offers cash back more than pay for the Annual Fee). But it is frustrating that others received a $200 gift in 2020 and nothing will be offered in 2021.
Jan 24, 2021, 9:31 pm
#115
Join Date: Sep 2011
Location: IND/MEX
Programs: AA PPro BA Bronze SPG Gold HH GLD Hyatt Exp
Posts: 1,134
Jan 25, 2021, 1:11 pm
#116
Join Date: Dec 2019
Posts: 46
I noticed in the asksebby community posts for Amex Platinum card retention offers that in December were mostly 50K, but for January it was mostly 30K.
Could retention just be offered based on the month and changes each month? Shall I wait for February if my AF posted in January?
Could retention just be offered based on the month and changes each month? Shall I wait for February if my AF posted in January?
Jan 25, 2021, 2:46 pm
#117
Join Date: Jul 2010
Posts: 61
Biz Plat card 1st year AF. Not much spend. Offered via chat $300 loyalty statement credit. Asked if they had any offer with cash plus MR. No dice. Agent only saw offer of 5k MR points LOL or $300. I accepted cash.
Jan 25, 2021, 6:38 pm
#118
Join Date: Feb 2016
Posts: 292
I noticed in the asksebby community posts for Amex Platinum card retention offers that in December were mostly 50K, but for January it was mostly 30K.
Could retention just be offered based on the month and changes each month? Shall I wait for February if my AF posted in January?
Could retention just be offered based on the month and changes each month? Shall I wait for February if my AF posted in January?
You have to realize even without travel, they are basically throwing money at people between the Home Depot / Best Buy offers ($200 total), Saks ($100 total), Uber/Eats ($200), and Paypal ($180). Combined, those equal $680, well above the annual fee even if you don't want to value them all at face value. So it stands to reason we won't see as many amazing retention offers now.
Jan 26, 2021, 5:38 pm
#119
Join Date: Feb 2012
Posts: 4,477
Personal Green: due for AF in a couple weeks. No retention offers for now, but found 2 targeted upgrade offers instead:
1) to Gold -- with 15K MR after spending $1K/3mo
2) to Plat -- with 25K MR after spending $2K/3mo
Went with (1), as there are currently none of those in my household.
1) to Gold -- with 15K MR after spending $1K/3mo
2) to Plat -- with 25K MR after spending $2K/3mo
Went with (1), as there are currently none of those in my household.
Jan 26, 2021, 8:13 pm
#120
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Personal Green: due for AF in a couple weeks. No retention offers for now, but found 2 targeted upgrade offers instead:
1) to Gold -- with 15K MR after spending $1K/3mo
2) to Plat -- with 25K MR after spending $2K/3mo
Went with (1), as there are currently none of those in my household.
1) to Gold -- with 15K MR after spending $1K/3mo
2) to Plat -- with 25K MR after spending $2K/3mo
Went with (1), as there are currently none of those in my household.
