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Old Jan 22, 2020, 8:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
2017 - 2019 discussion of this benefit is HERE.

American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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USA personal Platinum Uber $200/year credit

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Old Aug 2, 2020, 11:07 am
  #91  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
Originally Posted by LAtrotter
Made an Uber Eats order last night and it didn't pull from my Amex Uber credits. I'm dealing with Uber CS now (a nightmare), but meanwhile I'm trying to roll the credits over by requesting an Uber, waiting until it's assigned to a driver, then canceling. It partially worked yesterday (not sure why it didn't utilize the entire amount), but hasn't worked on the 5+ tries since. Has anyone else had a similar experience?
have had no issues. Previously it had shown that is wasn't applied but when the charge hit my card it was correct.
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Old Aug 2, 2020, 8:47 pm
  #92  
 
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 1,982
I find the uber eats customer service especially bad... nearly impossible to reach a human being.... I hope amex reevaluates this and the airline credit heading into 2021 and offers something better.
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Old Aug 2, 2020, 10:06 pm
  #93  
 
Join Date: Jul 2008
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Originally Posted by cfabar1
I find the uber eats customer service especially bad... nearly impossible to reach a human being.... I hope amex reevaluates this and the airline credit heading into 2021 and offers something better.
The irony with Uber Eats is that the system seems to just automatically refund me for every customer service issue I raise, rather than getting a human in the mix to actually try to address/resolve the problem.

But I agree that I find Uber to be an awful company to deal with and would welcome a different benefit from AMEX.
ijgordon and H8tofly like this.
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Old Aug 3, 2020, 6:23 pm
  #94  
 
Join Date: Dec 2014
Posts: 13
That's super helpful to know! Maybe I'll try that...
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Old Aug 3, 2020, 6:31 pm
  #95  
 
Join Date: Feb 2003
Location: NY Metro
Programs: SPG Titanium, United Premier 1K
Posts: 1,601
I use Uber Eats pick up option - place on order on Uber Eats at a participating restaurant and then just go and pick it up. With their current 25% off promo and $15 monthly Uber credits, I've been able to get a meal for 2 for under $10.
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Old Aug 5, 2020, 9:16 am
  #96  
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Join Date: Aug 2005
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Posts: 32,048
Originally Posted by PrivatePilot
I use Uber Eats pick up option - place on order on Uber Eats at a participating restaurant and then just go and pick it up. With their current 25% off promo and $15 monthly Uber credits, I've been able to get a meal for 2 for under $10.
I do the same. Just wished I had a 25% offer right now!
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Old Aug 6, 2020, 4:44 pm
  #97  
 
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
While I like that AMEX makes SOMETHING available for the regular UBER credit to be used, I HATE this benefit and the usage in my area is poor to useless. I really wish AMEX would offer something to compensate for it. I know, I KNOW they have the 320$ of benefits for streaming and mobile, which I’ll use, but this benefit is a big loss overall and will go into my calculus for value going into 2021
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Old Aug 8, 2020, 11:29 pm
  #98  
 
Join Date: Aug 2018
Posts: 27
I have two 50% off offer up to $15 for UberEats, used one today , Save $15 and used my $15 credit, so I just paid tax and a few dollars balance. Nice.

Last edited by Racky; Aug 9, 2020 at 1:33 pm
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Old Aug 11, 2020, 12:58 am
  #99  
 
Join Date: May 2011
Posts: 29
UberEats has been an absolute nightmare. It has been impossible to get anyone to respond with anything other than a boilerplate response. To be honest, I often wonder if I am speaking with a computer. I am still fighting Uber over a food order from July, and they have now put a hold on my account since I initiated a chargeback that AmEx sided with me on. As a long time Uber user since launch, I never expected customer service to fall so far.

This might end up being the most useless credit if I cannot get my hold resolved. I placed a scheduled order for dinner time, and the driver cancelled my order. No one ever contacted me. Instead, UberEats support only parroted that I owed for the food because the order was cancelled more than 5 minutes after being placed. I received this message four separate times, even after I asked for explanation as to why I was charged for the driver cancelling and failing to deliver.

Now, I have asked for dismissal of the "outstanding balance" now that AmEx has sided with me on the chargeback, but I do not have much hope.

Last edited by LightTraveller; Aug 11, 2020 at 1:09 am
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Old Aug 11, 2020, 4:48 am
  #100  
 
Join Date: Feb 2012
Posts: 4,477
There were complaints from restaurants even before covid, that delivery services add them without permission or contract, and don't pay them for food if they provide it. Perhaps some cancellations are related to that scam.
MaxVO is offline  
Old Aug 11, 2020, 11:15 am
  #101  
 
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
Originally Posted by LightTraveller
UberEats has been an absolute nightmare.... they have now put a hold on my account since I initiated a chargeback that AmEx sided with me on.
Wow - that does sound like a big problem. I assume that your account covers both Uber Eats and ridesharing. From what you describe, if you have an issue with Eats that you can't resolve through normal channels and choose to do a chargeback, you find yourself locked out of ridesharing.
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Old Aug 11, 2020, 11:58 am
  #102  
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Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
Originally Posted by Steve M
Wow - that does sound like a big problem. I assume that your account covers both Uber Eats and ridesharing. From what you describe, if you have an issue with Eats that you can't resolve through normal channels and choose to do a chargeback, you find yourself locked out of ridesharing.
I had that happen to me a few years ago. I ended up just paying it because it did, indeed, lock up my Uber account for rides.
chrisny2 is offline  
Old Aug 12, 2020, 12:16 am
  #103  
 
Join Date: May 2011
Posts: 29
Originally Posted by Steve M
Wow - that does sound like a big problem. I assume that your account covers both Uber Eats and ridesharing. From what you describe, if you have an issue with Eats that you can't resolve through normal channels and choose to do a chargeback, you find yourself locked out of ridesharing.
So funny enough, rideshare appears to be fine. I just opened the app, and it does not show any issue. However, the UberEats app will not allow me to place an order unless I pay the chargeback amount. It has now been 23 hours since my in-app message to UberEats support, and I have not received any reply.
LightTraveller is offline  
Old Aug 12, 2020, 11:49 am
  #104  
 
Join Date: Jul 2010
Posts: 1,224
Originally Posted by LightTraveller
So funny enough, rideshare appears to be fine. I just opened the app, and it does not show any issue. However, the UberEats app will not allow me to place an order unless I pay the chargeback amount. It has now been 23 hours since my in-app message to UberEats support, and I have not received any reply.
They were pretty quick to respond via Twitter...there's also a number you can call

https://help.uber.com/ubereats
lax01 is offline  
Old Aug 12, 2020, 9:52 pm
  #105  
 
Join Date: May 2011
Posts: 29
Originally Posted by lax01
They were pretty quick to respond via Twitter...there's also a number you can call

https://help.uber.com/ubereats
What is the number for call in? Maybe I'm missing the obvious, but I do not see any number on the website. The 800-253-9377 number now simply says that phone support is no longer available and to use the in-app messaging. I already tried Twitter the first time around, and they gave the exact same boilerplate answer as the CSR.

If it wasn't $60, this would be absolutely comical how bad the support is.

In-app support responded today. They said that they can't help outside of 7 days and that I should have messaged them earlier. I responded that I did ask for help and the CSRs did not address my actual problem, which led to the credit card chargeback. I also asked if UberEats was effectively saying I could never use the app again unless I paid for their mistake. The latest doosie of a message said that they "highly appreciated" my feedback, and that I should feel free to rate the driver or restaurant in the app. And then it thanked me for being a Gold user.
LightTraveller is offline  


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