Jan 22, 2020, 8:43 am
Last edit by: mia
2017 - 2019 discussion of this benefit is HERE.
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit
Jan 2, 2020, 10:38 am
#1
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USA personal Platinum Uber $200/year credit
Also, when I look at this in my app, the monthly Amex credits are clearly labeled as "Amex Benefit" and are deposited on the last day of each month. The $35 "Uber Credits" entry you have almost looks like a one-off addition for something and not the normal Amex benefit.
There may be something unique about your account that resulted in $35 being deposited via a non-expiring method, but I would not count on the Amex credits continuing to carry over from one month to the next. That is not how it's supposed to work and is definitely not how it's working for pretty much everyone else.
Jan 2, 2020, 10:44 am
#2
Join Date: May 2005
Location: Los Angeles
Posts: 600
Also, when I look at this in my app, the monthly Amex credits are clearly labeled as "Amex Benefit" and are deposited on the last day of each month. The $35 "Uber Credits" entry you have almost looks like a one-off addition for something and not the normal Amex benefit.
There may be something unique about your account that resulted in $35 being deposited via a non-expiring method, but I would not count on the Amex credits continuing to carry over from one month to the next. That is not how it's supposed to work and is definitely not how it's working for pretty much everyone else.
There may be something unique about your account that resulted in $35 being deposited via a non-expiring method, but I would not count on the Amex credits continuing to carry over from one month to the next. That is not how it's supposed to work and is definitely not how it's working for pretty much everyone else.
At the beginning of December, I had an Amex Uber credit of $35 with an expiration date of 12/31/2019. I rolled that over and hence the $35 "Uber Credit" with no expiration date. There is nothing unique about my account at all.
Jan 2, 2020, 10:46 am
#3
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Indeed, it would be anomalous for Amex credits to carry over from one month to the next. Some appear to have a trick up their sleeves to achieve this, but it is not how this is supposed to work. Use-it-or-lose-it is the norm.
Jan 2, 2020, 11:02 am
#4
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The Amex Uber credit for December has always been $35 because you get $15 from Jan-Nov. ($165 total) with the remaining $35 credited in December.
At the beginning of December, I had an Amex Uber credit of $35 with an expiration date of 12/31/2019. I rolled that over and hence the $35 "Uber Credit" with no expiration date. There is nothing unique about my account at all.
At the beginning of December, I had an Amex Uber credit of $35 with an expiration date of 12/31/2019. I rolled that over and hence the $35 "Uber Credit" with no expiration date. There is nothing unique about my account at all.
1. What is your actual Uber Cash balance, right now? As it shows on the screen before the one you posted?
2. My Uber app shows a $35 "Amex Benefit" credit which was deposited on 11/30, and would have expired on 12/31 if I hadn't used it. The fact that yours appears as "Uber Credit" rather than "Amex Benefit" itself indicates that there is something different about either your account or the way that your December credit posted.
3. Out of curiosity, why did you buy and extra $8.95 in Uber Cash if you have so much Amex credit rolling over month to month? That doesn't really seem to make sense.
I don't mean to doubt you here, but what you are reporting is indeed an anomaly from what everyone else is experiencing. So it would be very interesting to understand exactly what is going on.
Jan 2, 2020, 11:09 am
#6
Join Date: May 2005
Location: Los Angeles
Posts: 600
Yes, I know the December credit is $35.
1. What is your actual Uber Cash balance, right now? As it shows on the screen before the one you posted?
2. My Uber app shows a $35 "Amex Benefit" credit which was deposited on 11/30, and would have expired on 12/31 if I hadn't used it. The fact that yours appears as "Uber Credit" rather than "Amex Benefit" itself indicates that there is something different about either your account or the way that your December credit posted.
3. Out of curiosity, why did you buy and extra $8.95 in Uber Cash if you have so much Amex credit rolling over month to month? That doesn't really seem to make sense.
I don't mean to doubt you here, but what you are reporting is indeed an anomaly from what everyone else is experiencing. So it would be very interesting to understand exactly what is going on.
1. What is your actual Uber Cash balance, right now? As it shows on the screen before the one you posted?
2. My Uber app shows a $35 "Amex Benefit" credit which was deposited on 11/30, and would have expired on 12/31 if I hadn't used it. The fact that yours appears as "Uber Credit" rather than "Amex Benefit" itself indicates that there is something different about either your account or the way that your December credit posted.
3. Out of curiosity, why did you buy and extra $8.95 in Uber Cash if you have so much Amex credit rolling over month to month? That doesn't really seem to make sense.
I don't mean to doubt you here, but what you are reporting is indeed an anomaly from what everyone else is experiencing. So it would be very interesting to understand exactly what is going on.
3. I put in actual cash in my Uber Cash account earlier in 2019 to take advantage of the 5% discount you get when you add certain denominations. The $8.95 is what remains even after rolling over my monthly Amex Uber credit when I don't use it.
I use Uber or Lyft about 10 times a month so rolling over the credit just isn't going to cut it. I could just charge it to my credit card, but since I Uber or Lyft monthly, I'd rather add cash and receive the 5% discount.
Jan 2, 2020, 11:21 am
#7
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1. $59.45.
3. I put in actual cash in my Uber Cash account earlier in 2019 to take advantage of the 5% discount you get when you add certain denominations. The $8.95 is what remains even after rolling over my monthly Amex Uber credit when I don't use it.
I use Uber or Lyft about 10 times a month so rolling over the credit just isn't going to cut it. I could just charge it to my credit card, but since I Uber or Lyft monthly, I'd rather add cash and receive the 5% discount.
3. I put in actual cash in my Uber Cash account earlier in 2019 to take advantage of the 5% discount you get when you add certain denominations. The $8.95 is what remains even after rolling over my monthly Amex Uber credit when I don't use it.
I use Uber or Lyft about 10 times a month so rolling over the credit just isn't going to cut it. I could just charge it to my credit card, but since I Uber or Lyft monthly, I'd rather add cash and receive the 5% discount.
Also, if you're using Uber that much, shouldn't you have exhausted some (or all) of that credit before the payment flips over to your paid Uber Cash?
If your Amex credits are rolling over, that's a real bonus for you. Just to be clear, though, that is not the norm and other people reading this thread should not assume or count on their credits rolling from one month to the next in the same way.
Jan 2, 2020, 11:28 am
#8
Join Date: May 2005
Location: Los Angeles
Posts: 600
The $35 showing under "Uber Credit" is the December 2019 Amex credit. At the beginning of the December, it showed up (like all Amex credits) on the first line and had an expiration date of 12/31/2019. I had a 50% off Lyft for up to 15 rides for December so I did not have the need to use Uber in December. Therefore, I "rolled over" the $35 Amex credit and it now shows up as a $35 "Uber Credit" without an expiration date.
Again, I am fully aware that the Amex Uber credit is a "use it or lose it credit," but I am telling you that there is a simple way to roll that credit over if you don't intend to use it for a particular month.
Jan 2, 2020, 11:36 am
#9
Join Date: May 2011
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Weirdly none of my Amex credits show an expiration date (I buy $300-$500 in Uber Cash a month, so all of the various Amex credits and such are all fungible anyway)
Jan 2, 2020, 11:41 am
#10
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I thought I had explained it before, but I guess not.
The $35 showing under "Uber Credit" is the December 2019 Amex credit. At the beginning of the December, it showed up (like all Amex credits) on the first line and had an expiration date of 12/31/2019. I had a 50% off Lyft for up to 15 rides for December so I did not have the need to use Uber in December. Therefore, I "rolled over" the $35 Amex credit and it now shows up as a $35 "Uber Credit" without an expiration date.
Again, I am fully aware that the Amex Uber credit is a "use it or lose it credit," but I am telling you that there is a simple way to roll that credit over if you don't intend to use it for a particular month.
The $35 showing under "Uber Credit" is the December 2019 Amex credit. At the beginning of the December, it showed up (like all Amex credits) on the first line and had an expiration date of 12/31/2019. I had a 50% off Lyft for up to 15 rides for December so I did not have the need to use Uber in December. Therefore, I "rolled over" the $35 Amex credit and it now shows up as a $35 "Uber Credit" without an expiration date.
Again, I am fully aware that the Amex Uber credit is a "use it or lose it credit," but I am telling you that there is a simple way to roll that credit over if you don't intend to use it for a particular month.
1. As my screenshots show, the Amex credits appear as "Amex Benefit" and remain labeled as such permanently. So it is NOT clear that the $35 showing in your account as "Uber Credit" is the same $35 that Amex deposited. The amount makes that seem likely, but we don't know. Also, since you posted in December that you had already "rolled over" your December credit and it was appearing as "Uber Credit", that adds more evidence that the way your particular Amex credit was deposited for December was NOT the standard way the rest of us receive it.
2. The thing some of us are trying to address are your late-December posts advising people to "just roll the Uber credit until you need to use it." This is NOT a feature of the Amex Benefit and thus is not good advice to newer people coming here looking for answers. I think this part if probably where most of the confusion is coming from.
3. The only exception to #2 is if there is a glitch/hack that makes it possible to trick Uber into reclassifying expiring Amex Benefit funds into non-expiring Uber Cash/Credit. But if that's what you're advocating you, I'd ask that you make it exceptionally clear that this is the case - again for the benefit of newer visitors who are coming to this thread specifically because they aren't as familiar with the program and how it is intended to work.
Jan 2, 2020, 11:48 am
#11
Join Date: May 2005
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3. The only exception to #2 is if there is a glitch/hack that makes it possible to trick Uber into reclassifying expiring Amex Benefit funds into non-expiring Uber Cash/Credit. But if that's what you're advocating you, I'd ask that you make it exceptionally clear that this is the case - again for the benefit of newer visitors who are coming to this thread specifically because they aren't as familiar with the program and how it is intended to work.
For new visitors, I want make it clear that the Amex Uber credit is a "use it or lose it credit" unless you do something to roll it over.
Jan 11, 2020, 10:28 pm
#12
Join Date: Jan 2020
Posts: 6
With Uber Eats, does AMEX pay for the delivery fee and we pay for the food, or does AMEX pay for both the delivery AND the food?
Jan 11, 2020, 10:32 pm
#13
Join Date: Jul 2011
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Works differently from the Saks credit. With Saks, you purchase something and up to $50 of the purchase gets refunded. With Uber, you get a credit every month in your Uber account. You can use it however you want (rides, food, delivery fees, tips) and you don't even have to use the Amex card to pay the bill.
Jan 11, 2020, 10:40 pm
#14
Join Date: Jan 2020
Posts: 6
When I login in Uber Eats I see $15 linked to the account thanks to AMEX,
does that mean I could for example, buy Chinese fried rice, have it delivered for a total of $13.99 (food was $9.99 and delivery was $3.99) so basically everything would be free?
does that mean I could for example, buy Chinese fried rice, have it delivered for a total of $13.99 (food was $9.99 and delivery was $3.99) so basically everything would be free?
Jan 11, 2020, 11:00 pm
#15
Join Date: Jul 2011
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Yes, although a better option would be to pick it up yourself and avoid delivery and service charges.
Last edited by mia; Jan 12, 2020 at 4:15 am Reason: Remove redundant sentence after exchange moved to Uber credit thread.