Jan 22, 2020, 8:43 am
Last edit by: mia
2017 - 2019 discussion of this benefit is HERE.
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit
Jan 24, 2020, 1:02 am
#31
Join Date: Sep 2017
Programs: Hilton Honors
Posts: 76
I had a very strange experience with my Jan 2020 credit.
I have about 100 uber cash (bough GC on discount) and 15 dollar Jan amex credit, and I placed an 15 dollar uber eats order (after all the fees and tip), and uber eats some how decided to process the order payment as such : 12.73 of amex credit + 2.27 of GC balance = 15 dollars, which left me with a $2.27 amex credit that will disappear within days.
I talked to uber eat support, but they were straight up incompetent, unhelpful and rude: they acknowledged that the system was not acting normally in this case, but refused to do anything about what happened. Basically they told me to find a way to use the remaining 2.27, but why should I deal with this issue when it was not my fault at all?
I then reached out the amex, the agent was extremely sympathetic and friendly. He escalated this case to their uber ambassador, and issued me a 15 dollar statement credit (which I honestly would not ever expect).
I thought uber is the party that is supposed to fix all uber credit-related issues, but it was amex that came through when a problem arose.
I have about 100 uber cash (bough GC on discount) and 15 dollar Jan amex credit, and I placed an 15 dollar uber eats order (after all the fees and tip), and uber eats some how decided to process the order payment as such : 12.73 of amex credit + 2.27 of GC balance = 15 dollars, which left me with a $2.27 amex credit that will disappear within days.
I talked to uber eat support, but they were straight up incompetent, unhelpful and rude: they acknowledged that the system was not acting normally in this case, but refused to do anything about what happened. Basically they told me to find a way to use the remaining 2.27, but why should I deal with this issue when it was not my fault at all?
I then reached out the amex, the agent was extremely sympathetic and friendly. He escalated this case to their uber ambassador, and issued me a 15 dollar statement credit (which I honestly would not ever expect).
I thought uber is the party that is supposed to fix all uber credit-related issues, but it was amex that came through when a problem arose.
Jan 27, 2020, 12:45 pm
#32
Join Date: Nov 2013
Location: NYC
Programs: OZ Diamond *A Gold / Delta Gold
Posts: 775
This feature launched in March 2017. Uber's competitor Lyft recently launched a broad partnership with Chase, including 10 points per dollar on Sapphire Reserve and 5 points per dollar on lower tier cards.
Do we expect American Express and Uber to refresh this feature to add bonus points in addition to/instead of the monthly discounts?
Do we expect American Express and Uber to refresh this feature to add bonus points in addition to/instead of the monthly discounts?
So if you have x1, x2 and x3 for Pool, X and Black, now you have x2, x4 and x6 when using your corporate card.
Last edited by Gasolin; Jan 27, 2020 at 1:00 pm
Jan 27, 2020, 2:08 pm
#33
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
For those of you who don't check the Sync Offers thread or keep up on their Amex Offers:
Uber Eats
Get a $5 statement credit by using your enrolled Card to make a single purchase of $15 or more on the Uber Eats mobile app or online at ubereats.com by 3/6/2020. Limit of 2 statement credits (total of $10). See terms.
Get a $5 statement credit by using your enrolled Card to make a single purchase of $15 or more on the Uber Eats mobile app or online at ubereats.com by 3/6/2020. Limit of 2 statement credits (total of $10). See terms.
Jan 28, 2020, 11:39 am
#34
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,239
Jan 30, 2020, 6:17 pm
#35
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
VIP?
How does the "VIP" benefit work? There is nothing in my uber account to indicate that I'm VIP. I am "blue" (ie, no status) in the rewards program but I think that's different, although at Diamond or whatever you are supposed to get top-rated drivers, which is the same as the VIP benefit.
Jan 31, 2020, 2:49 pm
#36
Join Date: Oct 2016
Posts: 33
How does the "VIP" benefit work? There is nothing in my uber account to indicate that I'm VIP. I am "blue" (ie, no status) in the rewards program but I think that's different, although at Diamond or whatever you are supposed to get top-rated drivers, which is the same as the VIP benefit.
Jan 31, 2020, 3:45 pm
#38
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
When VIP is available you will have the option to select it. It is not available everywhere. Never has come up here in the DC area. A few months ago in Philadelphia I saw the option and selected it. I have never seen the VIP ride option anywhere else I have traveled. I was picked up by a Mercedes which conked out before getting 30 feet.
Jan 31, 2020, 5:45 pm
#39
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Every time I've requested VIP, the driver has been confused. Some sort of VIP badge pops up on their phone when they accept the ride but it doesn't seem like any of them know what it means.
They certainly aren't nicer cars, IME.
They certainly aren't nicer cars, IME.
Jan 31, 2020, 9:27 pm
#40
Join Date: Feb 2014
Posts: 291
Selecting VIP just gives you a driver with a higher rating, I think it's 4.8 (?) or higher and not all markets have that option. Also sometimes you end up waiting longer for a ride with VIP because there aren't any high rated drivers nearby.
Feb 1, 2020, 12:58 am
#41
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Uber X was showing $31-$37 for the trip. Lyft was $55! I usually use Lyft even though it's often a dollar or two more but I've never seen a gap like that before. Lyft will still be my go-to but I'll certainly do some comparison shopping.
Feb 3, 2020, 7:51 am
#42
Join Date: Jul 2018
Location: Washington, DC, USA
Programs: Amex Membership Rewards, Chase Ultimate Rewards
Posts: 191
Quick question:
I have two Platinum cards and receive $30 of Uber credits each month.
I’m thinking about picking up the Morgan Stanley card for the free authorized user, will I receive $45 for the three cards or the maximum is two?
I have two Platinum cards and receive $30 of Uber credits each month.
I’m thinking about picking up the Morgan Stanley card for the free authorized user, will I receive $45 for the three cards or the maximum is two?
Feb 3, 2020, 8:03 am
#43
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,795
Feb 3, 2020, 8:04 am
#44
Join Date: Jul 2018
Location: Washington, DC, USA
Programs: Amex Membership Rewards, Chase Ultimate Rewards
Posts: 191
Feb 4, 2020, 10:36 pm
#45
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
Has anyone else been having problems getting their $15 in Uber cash deposited to their account? Mine worked all of last year but it stopped working in Jan. Amex and Uber are pointing fingers at each other but neither is finding a solution. I did the basic troubleshooting they offered but it did not resolve the issue (uninstall, reinstall, delete payment, re-add payment). So I am left with charging to Amex plat card, waiting for charge to post and then calling Amex to have a manually reimbursement do each month.