Apr 17, 2017, 12:45 pm
Last edit by: C W
General Information:
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
American Express personal Platinum (USA) metal card
Mar 31, 2017, 2:04 pm
#76
Join Date: Mar 2014
Posts: 322
Mar 31, 2017, 2:30 pm
#77
Join Date: Dec 2010
Location: Chicago, IL
Programs: 1K, HH Gold VIP, Plat PC, Ex National, Plat Amex
Posts: 46
Metal Card Delivered
The metal card delivered today. Disappointed it doesn't have the contactless logo on the back. Same as described by points guy. No numbers on the front except years of being a member, security 4 code, full name laser etched in black. On the back, card number, security 3 code number, and expiration date laser etched.
Mar 31, 2017, 2:44 pm
#78
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 879
Mar 31, 2017, 3:26 pm
#79
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
The metal card delivered today. Disappointed it doesn't have the contactless logo on the back. Same as described by points guy. No numbers on the front except years of being a member, security 4 code, full name laser etched in black. On the back, card number, security 3 code number, and expiration date laser etched.
Any pictures?
Mar 31, 2017, 3:29 pm
#80
Join Date: May 2012
Location: NY
Programs: AA Plat Pro, KrisFlyer Elite Gold
Posts: 578
The metal card delivered today. Disappointed it doesn't have the contactless logo on the back. Same as described by points guy. No numbers on the front except years of being a member, security 4 code, full name laser etched in black. On the back, card number, security 3 code number, and expiration date laser etched.
although i expect a plethora from the bloggers any hour now
Mar 31, 2017, 3:31 pm
#81
Join Date: Nov 2016
Posts: 156
yeah, i called at 9:30 am and the website/rep said i'd get it today but i never got a tracking #
Mar 31, 2017, 4:14 pm
#84
Join Date: Dec 2010
Location: Chicago, IL
Programs: 1K, HH Gold VIP, Plat PC, Ex National, Plat Amex
Posts: 46
It feels thicker than the plastic card but side by side to the plastic it's the same thickness. You can bend it if you wanted to but does need more effort than the plastic one and after awhile, the plastic one feels so flimsy after handling the metal one for even only a few minutes. It does reflect light but not much. The card looks lighter grey in bright light and darker grey in darker light.
The back is smooth except for the laser engravings of the card number and security code.
They also provide a heavy paper return envelope if you are replacing a metal card for disposal. The new metal card envelope didn't have much except the return envelope, the letter the metal card is attached to and a terms and condition sheet.
Last edited by miketravelparty; Mar 31, 2017 at 4:30 pm
Mar 31, 2017, 4:28 pm
#85
Join Date: Oct 2009
Posts: 80
no card delivered, no notification why. did online chat with amex and the guy said i should have it within 5 days... if they did not even ship it, they could have atleast sent me an email. the website still says expected today. pretty poor rollout for a "premium" card
Mar 31, 2017, 5:32 pm
#86
Join Date: Apr 2012
Location: DEN
Programs: UA 1K, Marriott Plat, Hertz PC, Global Entry, CLEAR
Posts: 285
Spoke with CSR and she said that all of the cards are delayed by 5 days due to overwhelming demand, regardless of the carrier that delivers it.
Was told I'd have mine by Friday, April 7.
Was told I'd have mine by Friday, April 7.
Mar 31, 2017, 5:40 pm
#87
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
Called AMEX on March 30th to request a replacement card. My magnetic strip doesn't work all the time (only seems to be an issue with AMEX). CSR says "call back tomorrow as we are giving out the metal cards". Called back the next day, CSR says he send one out. Notice the CSR did it via the slow method and not UPS overnight (based on email confirmation I got later). Now I login and the website says my card is delayed with no new ETA.
Does AMEX not want people spending money on their cards?
I'll just put all my spend on my chase sapphire reserve I guess
Does AMEX not want people spending money on their cards?
I'll just put all my spend on my chase sapphire reserve I guess
Mar 31, 2017, 6:25 pm
#88
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,790
Agreed. I was very impressed by how easy and quick the new contact options are from within the app.
Mar 31, 2017, 9:37 pm
#90
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,794
The unboxing video makes it look pretty nice. Looking forward to a new piece of wallet candy, since the Plat still isn't a great card to actually put much of my spend on 
Last edited by krazykanuck; Mar 31, 2017 at 9:47 pm