FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   American Express | Membership Rewards (https://www.flyertalk.com/forum/american-express-membership-rewards-410/)
-   -   American Express personal Platinum (USA) metal card (https://www.flyertalk.com/forum/american-express-membership-rewards/1832899-american-express-personal-platinum-usa-metal-card.html)

seaflyer92 Mar 30, 17 12:22 am

American Express personal Platinum (USA) metal card
 
Just got off the phone with CS from AMEX. Asked if the metal card will be contactless and they said it is not. Also, their replacement card system has crashed so they are unable to issue any new cards at this time, no word on when it will be back up.

ehuang03 Mar 30, 17 12:41 am

Just got off the phone also with a rep and she told me we could request the metal card starting at 9 am EST. I'm chatting with a customer rep online now and asked if I could request the metal card now. After a few security questions, he processed it fine.

Also, make sure to tell them to next day air it if you want the card ASAP. The rep sent mines via USPS and when I asked about it, he says he can't change it since he already submitted it. He didn't even ask me what shipping method I want. I've always been asked if I wanted it via UPSP or UPS.

C W Mar 30, 17 2:42 am

American Express Platinum (USA) metal card
 
I figured I would create a thread outside the new benefits megathread for reports on getting the new metal card.

It is reportedly made from stainless steel and falls between a Chase Sapphire and a Ritz-Carleton Rewards card in terms of weight.

The only photos so far seem to have been posted by tpg.

I requested a new card a few minutes ago and was informed that it would arrive to my home in Germany on April 4. Surely those having the cards shipped within the US will receive them much sooner.

I'm sure that many don't care about the new card, but for those that do, share your experiences requesting and getting the new card, and hopefully some photos and impressions over the next few days.

EDIT: Looks like cards sent within the US are arriving as early as 31 March (VFTW).

zug152 Mar 30, 17 5:04 am


Originally Posted by C W (Post 28105519)
I figured I would create a thread outside the new benefits megathread for reports on getting the new metal card.

It is reportedly made from stainless steel and falls between a Chase Sapphire and a Ritz-Carleton Rewards card in terms of weight.

The only photos so far seem to have been posted by tpg.

I requested a new card a few minutes ago and was informed that it would arrive to my home in Germany on April 4. Surely those having the cards shipped within the US will receive them much sooner.

I'm sure that many don't care about the new card, but for those that do, share your experiences requesting and getting the new card, and hopefully some photos and impressions over the next few days.

I requested mine a few hours ago. It will be here Friday or Monday. I had to wait a few minutes to get someone on the phone. Other than that very quick and easy process.

C W Mar 30, 17 5:20 am


Originally Posted by zug152 (Post 28105776)
I requested mine a few hours ago. It will be here Friday or Monday. I had to wait a few minutes to get someone on the phone. Other than that very quick and easy process.

I had a bit longer wait than usual as well. I wonder if it's because a lot of people are actually requesting it or if it's just because we're calling in the middle of the night :p

SpootyPuff Mar 30, 17 5:38 am

odd: just got off the phone with them and they said it will be ready by at least 7pm eastern and to call back then or do it online; there should be an option for a metal card in Card Management.

I'm on eastern time if that makes a difference.

C W Mar 30, 17 5:42 am


Originally Posted by SpootyPuff (Post 28105850)
odd: just got off the phone with them and they said it will be ready by at least 7pm eastern and to call back then or do it online; there should be an option for a metal card in Card Management.

I'm on eastern time if that makes a difference.

Very strange. Despite the fact that I live in Germany, my card is US-issued and I called the US service number. Would have been around 3am ET. Had no problems at all. If you see the link in my original post Gary Leff had no problem requesting a card either.

Maybe you should just call back right away. You could always have gotten a misinformed agent.

SpootyPuff Mar 30, 17 5:48 am


Originally Posted by C W (Post 28105860)
Very strange. Despite the fact that I live in Germany, my card is US-issued and I called the US service number. Would have been around 3am ET. Had no problems at all. If you see the link in my original post Gary Leff had no problem requesting a card either.

Maybe you should just call back right away. You could always have gotten a misinformed agent.

Curious, are you able to see the option to request for a metal card in your online account? I don't see that option for me.

I waited 20min to get an agent... I'm assuming maybe the huge influx of requests was much bigger than they anticipated that they needed to pull it out for some reason and putting it back up in a few hours - thats just my assumption though.

I used to work for a top commercial bank and when they rolled something huge for their online banking, .... would hit the fan and they retract it for a few hours to make changes before rolling it back out.

I'll try again here in a bit on my way to work - I've got a +/-20min commute so it's perfect.

geoffk Mar 30, 17 6:14 am


Originally Posted by SpootyPuff (Post 28105877)
Curious, are you able to see the option to request for a metal card in your online account? I don't see that option for me.

I waited 20min to get an agent... I'm assuming maybe the huge influx of requests was much bigger than they anticipated that they needed to pull it out for some reason and putting it back up in a few hours - thats just my assumption though.

I used to work for a top commercial bank and when they rolled something huge for their online banking, .... would hit the fan and they retract it for a few hours to make changes before rolling it back out.

I'll try again here in a bit on my way to work - I've got a +/-20min commute so it's perfect.

I put my request in 8:10EST
you have to go under card management > request replacement card.
it asks why you want a replacement and "metal card" is an option

it gave me 2 shipping options, both $0 one arrive by april 4th and another by march 31st so i selected tomorrow :)

C W Mar 30, 17 6:15 am


Originally Posted by SpootyPuff (Post 28105877)
Curious, are you able to see the option to request for a metal card in your online account? I don't see that option for me.

I waited 20min to get an agent... I'm assuming maybe the huge influx of requests was much bigger than they anticipated that they needed to pull it out for some reason and putting it back up in a few hours - thats just my assumption though.

I used to work for a top commercial bank and when they rolled something huge for their online banking, .... would hit the fan and they retract it for a few hours to make changes before rolling it back out.

I'll try again here in a bit on my way to work - I've got a +/-20min commute so it's perfect.

I can't see a request option. I can see that it was requested, however. Perhaps that's why a request option is not available for me.

miketravelparty Mar 30, 17 6:19 am

Contactless Feature Unknown
 
I requested a metal card via chat and throughout the process, I kept saying metal chip with contactless. Very frustrating after being told everything is OK that one final confirmation and they couldn't say if it's contactless. I guess I'll call to confirm later today or find out in the mail on the 31st. Does anyone know if this feature is available

mia Mar 30, 17 6:22 am


Originally Posted by miketravelparty (Post 28105947)
...Does anyone know if this feature is available

No one will really know until they have the card in their hand. It can take multiple requests to obtain a plastic contactless card from American Express, so even if they tell you that's what they are shipping I wouldn't have confidence.

SpootyPuff Mar 30, 17 6:34 am

Called back again and got another agent who processed it with no hiccups and I also only waited 1 minute versus the 20min earlier.

She did confirm that the systems were down earlier and they were instructed to give customers a couple hours estimate for those requesting the metal card.

bmms8 Mar 30, 17 6:47 am


Originally Posted by geoffk (Post 28105924)
I put my request in 8:10EST
you have to go under card management > request replacement card.
it asks why you want a replacement and "metal card" is an option

it gave me 2 shipping options, both $0 one arrive by april 4th and another by march 31st so i selected tomorrow :)

Thanks!

TexasTea Mar 30, 17 7:25 am

Just got off the phone with Amex.

Total call time took 9 minutes, with the card being expedited via UPS arriving tomorrow.

Rep said call volume for the metal card was unexpectedly high, but I didn't have any issues!


All times are GMT -6. The time now is 6:28 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.