Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Dec 8, 2017, 2:51 pm
#481
Join Date: Apr 2014
Posts: 1,639
I've had one ~$25 trip this month and it gave me a credit of $12.56. 
Waiting to hear back from the customer complaint email address
Waiting to hear back from the customer complaint email address
Dec 14, 2017, 3:53 pm
#483
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Your complaint is not clear to me from what you've written. One receives $35 in credit for the month of December.....you say you have taken a ride that's ~ $25 (like $22.44 is approximately $25?) If one subtracts ~ $25 from $35, that leaves ~ $10 in credits remaining (like $12.56 is approximately $10.)
Dec 14, 2017, 4:05 pm
#484
Join Date: Apr 2014
Posts: 1,639
Your complaint is not clear to me from what you've written. One receives $35 in credit for the month of December.....you say you have taken a ride that's ~ $25 (like $22.44 is approximately $25?) If one subtracts ~ $25 from $35, that leaves ~ $10 in credits remaining (like $12.56 is approximately $10.)
Dec 14, 2017, 4:37 pm
#485
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
How much was the base charge for your trip? How much was your credit card charged?
Dec 14, 2017, 4:40 pm
#486
Join Date: Apr 2014
Posts: 1,639
Finally got an answer. $22.44 credit was applied to Nov 30 ride. I thought I had checked but didn't notice that. Odd to apply December credit to a November trip, but whatever I guess. Support could have been a little more responsive and quicker.
Dec 14, 2017, 6:04 pm
#487
Join Date: Dec 2009
Location: LAX
Programs: CX MPC SL
Posts: 63
Yeah, I got nowhere with them. My point is that there is no reason for them to “adjust” my charge on Dec 1. My entire trip completed on Nov 30. The amount never changed. This “adjustment” never happened before. Everything settled same day. No issues.
But them doing this in this case caused the November credits to expire and pull ahead from December for no reason.
They tried seveal nonsensical arguments and excuses then stopped responding when I kept calling them out on it and repeating why they were wrong. Very annoying.
But them doing this in this case caused the November credits to expire and pull ahead from December for no reason.
They tried seveal nonsensical arguments and excuses then stopped responding when I kept calling them out on it and repeating why they were wrong. Very annoying.
Dec 14, 2017, 6:30 pm
#488
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Your complaint is not clear to me from what you've written. One receives $35 in credit for the month of December.....you say you have taken a ride that's ~ $25 (like $22.44 is approximately $25?) If one subtracts ~ $25 from $35, that leaves ~ $10 in credits remaining (like $12.56 is approximately $10.)
Dec 15, 2017, 5:47 am
#489
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
So they stole your November credit? Chargeback on Amex will get their attention.
Dec 15, 2017, 7:58 am
#490
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Dec 15, 2017, 11:25 am
#492
Join Date: Jun 2005
Location: Oakland
Posts: 199
Many days later, not getting anywhere with email or tweeting @uber_support. This is a lot harder than it should be.
First ride in December (Dec. 9): $9.23, fully charged to credits.
Second ride in December (Dec. 11). : $19.20, $9.82 charged to credits and $9.38 posted charge to my credit card.
Third ride in December (Dec. 14): entire fare charged to credit card
So, I've only gotten $19.05 in credits, instead of the $35 I'm due. Multiple emails to Uber support have yielded nonsensical responses including "your full Amex credits were applied successfully," and "let me tell you about authorization holds."
Dec 15, 2017, 12:11 pm
#493
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
UberEATS is now explicitly listed in the Benefit Terms and I have updated the Wikipost with the current language.
"Credit may be applied to all Uber car types and UberEATS orders."
"Credit may be applied to all Uber car types and UberEATS orders."
Dec 15, 2017, 3:41 pm
#494
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Dec 17, 2017, 7:46 pm
#495
Join Date: Dec 2009
Location: LAX
Programs: CX MPC SL
Posts: 63
I have a similar issue but I don't think mine has anything to do with November credits (which were credited properly and were used well before the end of the month).
First ride in December (Dec. 9): $9.23, fully charged to credits.
Second ride in December (Dec. 11). : $19.20, $9.82 charged to credits and $9.38 posted charge to my credit card.
Third ride in December (Dec. 14): entire fare charged to credit card
So, I've only gotten $19.05 in credits, instead of the $35 I'm due. Multiple emails to Uber support have yielded nonsensical responses including "your full Amex credits were applied successfully," and "let me tell you about authorization holds."
First ride in December (Dec. 9): $9.23, fully charged to credits.
Second ride in December (Dec. 11). : $19.20, $9.82 charged to credits and $9.38 posted charge to my credit card.
Third ride in December (Dec. 14): entire fare charged to credit card
So, I've only gotten $19.05 in credits, instead of the $35 I'm due. Multiple emails to Uber support have yielded nonsensical responses including "your full Amex credits were applied successfully," and "let me tell you about authorization holds."