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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Mar 27, 2017, 10:02 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RedSun

American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Oct 2, 2017, 7:08 am
  #391  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
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Originally Posted by moe8555
How long after adding the card as a payment method will the $15 credit appear in the app?
Mine was same day.
Diplomatico is offline  
Old Oct 2, 2017, 9:18 am
  #392  
 
Join Date: Sep 2011
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Posts: 1,386
Originally Posted by Diplomatico
Mine was same day.
Thanks, mine ended up appearing later on - but also same day.
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Old Oct 2, 2017, 1:32 pm
  #393  
 
Join Date: Sep 2010
Posts: 8
Do you guys still receiving the $15 credit on your uber eats app for this month? Mine has not been show up yet.

(Never mind, by removing the card from the app and then adding it back to the app just made the credit showed up.)

Last edited by jg3609; Oct 2, 2017 at 1:50 pm
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Old Oct 2, 2017, 1:38 pm
  #394  
 
Join Date: Sep 2015
Location: SFO
Posts: 3,881
Originally Posted by jg3609
Do you guys still receiving the $15 credit on your uber eats app for this month? Mine has not been show up yet.
Yep. In my UberEATS app, there is one line item for total credits whereas in Uber app, credits are itemized.
Troopers is offline  
Old Oct 5, 2017, 8:27 am
  #395  
 
Join Date: Mar 2008
Location: Austin (TX)
Posts: 308
I just realized the other day that I had not seen my monthly email about the Uber credits posting nor were they applied on a ~$23 charge. Has the program been discontinued with the changes going on at Uber?

Am curious whether this was something that might have also served to explain the letter cplush received...
michelle227 is offline  
Old Oct 5, 2017, 8:31 am
  #396  
 
Join Date: Aug 2011
Location: SF Bay Area, CA
Programs: AMEX Platinum, HHonors Gold
Posts: 203
Originally Posted by michelle227
I just realized the other day that I had not seen my monthly email about the Uber credits posting nor were they applied on a ~$23 charge. Has the program been discontinued with the changes going on at Uber?

Am curious whether this was something that might have also served to explain the letter cplush received...

Check the Uber app. My credit is there for October. Was there for September as well, which I used.
Mediahound is offline  
Old Oct 5, 2017, 8:32 am
  #397  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,195
Originally Posted by michelle227
I just realized the other day that I had not seen my monthly email about the Uber credits posting nor were they applied on a ~$23 charge. Has the program been discontinued with the changes going on at Uber?

Am curious whether this was something that might have also served to explain the letter cplush received...
Mine posted to the app on 1 October. Already consumed.
Diplomatico is offline  
Old Oct 5, 2017, 10:42 am
  #398  
 
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
Originally Posted by michelle227
I just realized the other day that I had not seen my monthly email about the Uber credits posting nor were they applied on a ~$23 charge. Has the program been discontinued with the changes going on at Uber?

Am curious whether this was something that might have also served to explain the letter cplush received...
UBER and or AMEX has gotten really annoying about how the credits get applied. When they first came out, they just applied automatically from like a credit bank.

They changed this sometime in the past few months. One has to select to apply the credit to a ride, go into a sub menu to get to it and move a slider. I think based on my usage, it's only applied to one type of profile (personal, business, etc) and I think must be manually applied to a ride in that profile for it to stay.

they SAY it stays with whatever you have selected, but with app updates it gets DE-SELECTED and I at least, forget to go in and turn it on again for a ride, and then it DOESNT get applied. I've emailed them back and forth, they won't apply it after the fact at all, and then they just stop replying.

Im sure they are not incented to make it work easier for the user at all
nmenaker is offline  
Old Oct 5, 2017, 1:15 pm
  #399  
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Location: RSW
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One trip I just selected Amex thinking I would get the credit applied automatically, when instead I got 2X Amex points, but ended up paying the full fare with no credit.
Points Scrounger is offline  
Old Oct 6, 2017, 3:58 am
  #400  
 
Join Date: Aug 2013
Posts: 236
Originally Posted by Points Scrounger
I just had to straighten out a Visa local credit with Uber that didn't post correctly. Their customer-service experience was mind-bogglingly dysfunctional - took a dozen back-and-forths before I was able to submit my receipt, and have the credit posted correctly manually.
Uber customer service is truly terrible. I placed an UberEATS order earlier this month, and instead of applying my $15 October credit, Uber applied the few remaining cents of my September credit. Easy fix, right? Of course not. I've exchanged a dozen messages with Uber and they refuse to apply the October credit to the October order. The responses they keep sending are basically "we'll apply the credit to your next order" or "we see you had credits applied to the order, so you're all set."
rjs11 is offline  
Old Oct 6, 2017, 7:23 am
  #401  
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Originally Posted by rjs11
The responses they keep sending are basically "we'll apply the credit to your next order" or "we see you had credits applied to the order, so you're all set."
Yeah, I'm fairly certain Uber customer "service" is just people, or maybe a computer system that just auto-responds with a canned response without actually doing anything. I had a very similar exchange with them a few months ago (though not about the same issue that you had.)
krazykanuck is online now  
Old Oct 6, 2017, 1:44 pm
  #402  
 
Join Date: Jul 2012
Location: RDU
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Posts: 2,669
Originally Posted by Mediahound
Check the Uber app. My credit is there for October. Was there for September as well, which I used.
Where does one see this credit?
fliesdelta is offline  
Old Oct 6, 2017, 1:57 pm
  #403  
mia
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Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Originally Posted by fliesdelta
Where does one see this credit?
I think the answer is in THIS post.
mia is offline  
Old Oct 7, 2017, 4:08 pm
  #404  
stc
 
Join Date: Aug 2000
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Posts: 2,192
Originally Posted by mia
I think the answer is in THIS post.
It doesn't show up there for me ...
stc is offline  
Old Oct 8, 2017, 11:02 am
  #405  
 
Join Date: Apr 2001
Location: Cupertino, CA - AA:PLT 2MM; Marriott:Plt; Hilton:Slv
Posts: 563
Another person here who didn't have any credits show up in October. I used them for the first time in September, worked like a charm. Then used two rides last week...no joy.

Do they accumulate for the "statement month" or "calendar month"?
gwade is offline  


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