Originally Posted by
rjs11
The responses they keep sending are basically "we'll apply the credit to your next order" or "we see you had credits applied to the order, so you're all set."
Yeah, I'm fairly certain Uber customer "service" is just people, or maybe a computer system that just auto-responds with a canned response without actually doing anything.
I had a very similar exchange with them a few months ago (though not about the same issue that you had.)