Amex (USA) Extended Warranty reports
Oct 1, 2017, 5:54 pm
#241
Join Date: Nov 2014
Location: USA
Posts: 1,084
Be interpreted to mean standalone batteries.
the product is the phone and I’d let the OP get the diagnostic. “Phone dies shortly after recharging” would be my claim verbiage. It could be more than just the battery. I could be oveclocked CPU etc
Oct 1, 2017, 6:38 pm
#242
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
I’d get a diagnosis. How would amex know the value of
The claim. Sans estimate they’d only reimburse full but they won’t for a full phone.
You can always put in a claim for the whole amount and see if they just rubber stamp it. If they come back asking for diagnosis then provide the letter. I’d file first before getting the letter in that case so it doesn’t seem like you sat on the letter and not shared w them
The claim. Sans estimate they’d only reimburse full but they won’t for a full phone.
You can always put in a claim for the whole amount and see if they just rubber stamp it. If they come back asking for diagnosis then provide the letter. I’d file first before getting the letter in that case so it doesn’t seem like you sat on the letter and not shared w them
Some responses in this thread seems to indicate that Amex has covered batteries that are part of larger electronic devices.
I think the key is that the battery is covered under Apple's original warranty, which is the general criteria for determining coverage of specific components of covered devices.
I'd go through the "hassle" if I were you. Amex approved my claim and although Apple provided me an estimate of $80 to replace the battery, Amex just refunded the entire $199 + tax back to my card.
The only documentation they asked for was the original purchase receipt (from AT&T) and the statement showing the charge on the card.
Easiest claim ever.
The only documentation they asked for was the original purchase receipt (from AT&T) and the statement showing the charge on the card.
Easiest claim ever.
Oct 1, 2017, 6:59 pm
#243
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Grrrrr. Now I'm trying to file the claim and once I click the final submit button I get this:
Anybody seen this before?
Sorry, the system is not responding, please try again or Contact Us if you need help
Oct 13, 2017, 9:00 am
#244
Join Date: Mar 2011
Programs: SPG Gold, Amex Plat.
Posts: 28
I bought an iPad on Amazon, 13 months ago, that no longer powers up. One month out of warranty, ugh.
I looked and I used my Amex for most of 5e purchase but also applied $25 of Amex points. Does Amex extended warranty apply or will they say the full purchase amount wasn’t put on the card?
I looked and I used my Amex for most of 5e purchase but also applied $25 of Amex points. Does Amex extended warranty apply or will they say the full purchase amount wasn’t put on the card?
Oct 13, 2017, 9:25 am
#245
Join Date: Jan 2010
Posts: 698
I bought an iPad on Amazon, 13 months ago, that no longer powers up. One month out of warranty, ugh.
I looked and I used my Amex for most of 5e purchase but also applied $25 of Amex points. Does Amex extended warranty apply or will they say the full purchase amount wasn’t put on the card?
I looked and I used my Amex for most of 5e purchase but also applied $25 of Amex points. Does Amex extended warranty apply or will they say the full purchase amount wasn’t put on the card?
Oct 14, 2017, 5:12 pm
#246
Join Date: Nov 2014
Location: USA
Posts: 1,084
They may also ask you for an estimate and apple’s out of warranty replacement could likely be less than what you paid for it
Oct 16, 2017, 5:13 pm
#248
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Bear in mind you need to keep the card open. You would do well to read the full document here.
Length of Coverage
Where a Loss has occurred during the Extended Warranty Period, We will provide a benefit equal to the coverage of the original manufacturer's warranty on warranties of up to five (5) years.
If the item is also covered by a purchased service contract, the Extended Warranty Period begins at the end of the purchased service contract and extends the original manufacturer’s warranty for a period of time equal to the warranty, up to one (1) additional year.
If the combined coverage of the original manufacturer’s warranty and the purchased service contract exceed five (5) years, the item purchased is not eligible for benefits under this Plan.
If the Card Member is notified that a warranty has ended for any reason (including, but not limited to, bankruptcy of the manufacturer or other responsible party), this Plan will continue to provide coverage, not to exceed the original manufacturer’s warranty up to one (1) year from the date the Card Member is notified of such event. The Card Member may be asked to provide proof of notification in the form of a public announcement or other official documentation.
Only a Card Member has a legal and equitable right to any insurance benefit that may be available under this Plan.
Where a Loss has occurred during the Extended Warranty Period, We will provide a benefit equal to the coverage of the original manufacturer's warranty on warranties of up to five (5) years.
If the item is also covered by a purchased service contract, the Extended Warranty Period begins at the end of the purchased service contract and extends the original manufacturer’s warranty for a period of time equal to the warranty, up to one (1) additional year.
If the combined coverage of the original manufacturer’s warranty and the purchased service contract exceed five (5) years, the item purchased is not eligible for benefits under this Plan.
If the Card Member is notified that a warranty has ended for any reason (including, but not limited to, bankruptcy of the manufacturer or other responsible party), this Plan will continue to provide coverage, not to exceed the original manufacturer’s warranty up to one (1) year from the date the Card Member is notified of such event. The Card Member may be asked to provide proof of notification in the form of a public announcement or other official documentation.
Only a Card Member has a legal and equitable right to any insurance benefit that may be available under this Plan.
Oct 16, 2017, 5:30 pm
#249
Join Date: Jan 2010
Posts: 698
some cards now offer 2 years on top not just 1, may be something worth considering
Oct 21, 2017, 7:25 am
#253
Join Date: Jan 2010
Posts: 698
i don't think phone screens mysteriously crack unless dropped or subject to bending... you can try to submit a claim but you will probably have to get a quote for repair from apple first. if they write it was a defect or known issue then you may have luck but apple would probably cover it any way at that point?
Oct 26, 2017, 12:07 pm
#254
Join Date: Apr 2014
Programs: Coffee Shop Buy 10 Get 1 Free
Posts: 295
EDIT: Used my US issued Platinum card
Oct 26, 2017, 2:18 pm
#255
Join Date: Jan 2010
Posts: 698
Want to bring this up again. I like to be thrifty when possible. Our old fridge crapped out late last night, went to local Sears store this mornging and they had "open box" Samsung fridge for $1050 vs "in box" $2300 since that is a screaming deal, I went with the open box one since that's almost 60% off. I declined the $400 extended warranty since I didn't see anything from Amex stating they would not cover anything in this event. Just seeing if anyone has any experience
EDIT: Used my US issued Platinum card
EDIT: Used my US issued Platinum card