Amex (USA) Extended Warranty reports
Dec 5, 2023, 6:45 am
#346
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
An open box item should have the same APPLE warranty as any other item, so the manufacturer warranty of course is primary, till expires, then any extended warranty protection would kick in.. but laptops with AMEX can be tricky regardless. YMMV.
Dec 16, 2023, 10:56 am
#347
Join Date: Aug 2020
Posts: 52
Sharing my recent claims experience. Last month, the screen on my wife's MacBook stopped working. It was purchased in October 2020 along with three years of AppleCare +. We took it to an Apple Store and got a repair estimate of $626, which we paid since the AppleCare had been expired for about a month. We couldn't find the original letter from Apple confirming the AppleCare plan, and the invoice we had only showed that AppleCare was purchased and the price, but not the length of time it lasted. I was able to submit the invoice along with a print out of the Apple website showing that the AppleCare + for laptops costing the price on the invoice lasts for three years, and Amex paid the claim. Whole thing took about 3 weeks and two rounds of documents requests.