Amex (USA) Extended Warranty reports
Jul 24, 2018, 1:45 pm
#271
Join Date: Jul 2000
Posts: 3,746
Jul 24, 2018, 4:48 pm
#272
Join Date: Feb 2015
Location: New York
Posts: 230
Thanks!
Jul 24, 2018, 6:26 pm
#273
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
As mentioned by Frazell, just a few posts back, American Express Platinum's Extended Warranty coverage changes soon:
I believe Citi's blanket 24 month extension is offered with most cards. No need to pay for Prestige to get this benefit.
Extended Warranty is provided to You as a benefit of Card Membership at no additional charge when a purchase is made with Your eligible Card. For claims submitted to Us on and after August 1, 2018, one of the following will occur:
• If the original manufacturer's warranty is less than two (2) years*, We will match the length of that warranty.
• If the original manufacturer's warranty is between two (2) and five (5) years*, We will increase coverage to provide two (2) additional years of warranty.
The benefit is limited to the actual amount charged to Your Card for the item, up to a maximum of $10,000; not to exceed $50,000 per Card Member account per calendar year.
*For residents of Indiana, Guam, Puerto Rico, and Northern Mariana Islands, Your coverage will continue to match the original warranty period for warranties of less than one (1) year or provide one (1) additional year if the warranty is between one (1) and five (5) years.
• If the original manufacturer's warranty is less than two (2) years*, We will match the length of that warranty.
• If the original manufacturer's warranty is between two (2) and five (5) years*, We will increase coverage to provide two (2) additional years of warranty.
The benefit is limited to the actual amount charged to Your Card for the item, up to a maximum of $10,000; not to exceed $50,000 per Card Member account per calendar year.
*For residents of Indiana, Guam, Puerto Rico, and Northern Mariana Islands, Your coverage will continue to match the original warranty period for warranties of less than one (1) year or provide one (1) additional year if the warranty is between one (1) and five (5) years.
Last edited by mia; Jul 24, 2018 at 6:33 pm
Jul 24, 2018, 6:29 pm
#274
Join Date: Jul 2000
Posts: 3,746
But that change only affects the relatively rare situation where the item in question comes with a warranty of over a year. An item with a one year warranty will still only be extended by a year - vs. extended by 2 years with Citi Prestige Elite.
Jul 24, 2018, 8:31 pm
#275
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
There are many items where a warranty of more than a year is not rare at all.
Jul 31, 2018, 12:24 pm
#277
Join Date: Jan 2007
Location: Midwest
Programs: UA Silver, Bonvoy Titanium, Speedy Rewards Beverage Club
Posts: 480
I've used the extended warranty on an Android AIO computer that never really worked. I purchased it from Groupon or Woot with a Platinum Amex that I no longer have.
The manufacturer warranty was a lengthy three years. It was replaced at least two or three times by the manufacturer during the warranty period, but the replacements invariably failed. The manufacturer didn't volunteer a refund, so I more or less counted on the Amex warranty kicking in and covering the purchase.
Ultimately, it failed a fourth time shortly after the manufacturer warranty ran out. I immediately filed a claim with Amex and I received a statement credit for the purchase price within a week or so...about $300-$400.
AppleCare is expensive, and in light of the Amex warranty program, its benefits are dubious, given that the help you can get from the Genius Bar is usually pretty comprehensive--with or without AppleCare.
The manufacturer warranty was a lengthy three years. It was replaced at least two or three times by the manufacturer during the warranty period, but the replacements invariably failed. The manufacturer didn't volunteer a refund, so I more or less counted on the Amex warranty kicking in and covering the purchase.
Ultimately, it failed a fourth time shortly after the manufacturer warranty ran out. I immediately filed a claim with Amex and I received a statement credit for the purchase price within a week or so...about $300-$400.
AppleCare is expensive, and in light of the Amex warranty program, its benefits are dubious, given that the help you can get from the Genius Bar is usually pretty comprehensive--with or without AppleCare.
Jul 31, 2018, 4:10 pm
#278
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
It is not really a replacement per se.
Aug 1, 2018, 6:00 am
#279
Join Date: Sep 2011
Posts: 1,857
Aug 1, 2018, 10:01 am
#280
Join Date: Jul 2015
Location: SEA
Posts: 138
A reminder: today is August 1, and Amex's new protection policies kick in today. Most Amex cards now have a 2-year extended warranty window (up from 1 year previously) and a 120-day purchase protection window (up from 90 days previously).
Last edited by weaseltown; Aug 1, 2018 at 10:01 am Reason: Typo
Aug 1, 2018, 10:45 am
#282
Join Date: Jan 2010
Posts: 698
I don't see the new terms on their PP / EW website only the update last september 2017... have a link to the new terms? i am wondering if the two years is retroactive to previous purchases or only for purchases made after august 1 2018?
Aug 1, 2018, 11:18 am
#283
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Extended Warranty terms are published here.
https://www.americanexpress.com/us/c...nty-terms.html
Purchase Protection here:
https://www.americanexpress.com/us/c...ion-terms.html
https://www.americanexpress.com/us/c...nty-terms.html
Purchase Protection here:
https://www.americanexpress.com/us/c...ion-terms.html
Aug 1, 2018, 11:29 am
#284
Join Date: Jan 2010
Posts: 698
Extended Warranty terms are published here.
https://www.americanexpress.com/us/c...nty-terms.html
Purchase Protection here:
https://www.americanexpress.com/us/c...ion-terms.html
https://www.americanexpress.com/us/c...nty-terms.html
Purchase Protection here:
https://www.americanexpress.com/us/c...ion-terms.html
Aug 1, 2018, 11:37 am
#285
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958