Booking AA via AMEX for less than aa.com?

Old Dec 3, 16, 4:29 am
  #1  
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Booking AA via AMEX for less than aa.com?

TPG posted an article recently about Amex signing a deal with AA to allow platinum cardholders access to special fares. Has anyone tried to use this benefit yet? How did it go?
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Old Dec 3, 16, 8:06 am
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Originally Posted by Los_Pepes View Post
TPG posted an article recently about Amex signing a deal with AA to allow platinum cardholders access to special fares. Has anyone tried to use this benefit yet? How did it go?
How do you even use this benefit? Call in? Special hidden website?
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Old Dec 3, 16, 10:38 am
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I believe you have to call the Platinum Concierge to access the fares. Been reports of agents having no clue what the caller is referencing.
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Old Dec 3, 16, 5:49 pm
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Do not call concierge. Ugh.

Originally Posted by Los_Pepes View Post
I believe you have to call the Platinum Concierge to access the fares. Been reports of agents having no clue what the caller is referencing.
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Old Dec 3, 16, 6:08 pm
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Originally Posted by Los_Pepes View Post
TPG posted an article recently ...
I would be helpful if you were to include a link to the article.
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Old Dec 4, 16, 4:22 am
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Originally Posted by mia View Post
I would be helpful if you were to include a link to the article.
http://thepointsguy.com/2016/11/amex...ave-you-a-ton/
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Old Dec 4, 16, 6:28 am
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OK, so looks like one is supposed to call the concierge to get access to these special fares, which apparently only apply to some routes.
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Old Dec 4, 16, 6:56 am
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Originally Posted by fliesdelta View Post
OK, so looks like one is supposed to call the concierge to get access to these special fares, which apparently only apply to some routes.
I tried calling yesterday to get return flights from Delhi and held for 15 minutes before I hung up.
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Old Dec 4, 16, 7:54 am
  #9  
mia
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At the end of September, American Express announced a preferred partnership with American Airlines and their alliance partners, British Airways, Japan Airlines, Finnair and Iberia
Read more: http://thepointsguy.com/2016/11/amex...#ixzz4RsgQe4Dq

I cannot find a press release mentioning this. The blog article is confusing because it mentions calling the Platinum concierge to book, but the American Express spokesperson refers to travel counselors and Relationship Managers . I would not call the concierge, nor would I call American Express Travel (outsourced to Orbitz). I would call Platinum Travel Service, but that's only a guess.
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Old Dec 4, 16, 10:35 am
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Originally Posted by mia View Post
Read more: http://thepointsguy.com/2016/11/amex...#ixzz4RsgQe4Dq

I cannot find a press release mentioning this. The blog article is confusing because it mentions calling the Platinum concierge to book, but the American Express spokesperson refers to travel counselors and Relationship Managers . I would not call the concierge, nor would I call American Express Travel (outsourced to Orbitz). I would call Platinum Travel Service, but that's only a guess.
Can you please tell me their number?

If you're not comfortable posting it, where do I find it? I logged into my account (I've the personal Amex Platinum), and I see the number for the concierge for example, but nothing specific to Platinum Travel Service.

**EDIT**

Found it.

Contact us -> pick "Travel" from the drop down menu

Last edited by fliesdelta; Dec 4, 16 at 10:45 am
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Old Dec 4, 16, 12:03 pm
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I tried calling for a flight in AA PHL-FLL Flight in March (Called the number on the back of the card, requested travel) and the prices were exactly the same as AA's website (both Coach and FC)
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Old Feb 14, 17, 6:57 pm
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Booking AA BIZ via AMEX for less than aa.com?

there have been a couple of blog posts over the last few months about amex travel having access to some 'special' business class rates. I just called and they seem to be the same as the aa website. Are there any tips or info for getting to these rates? As I recall from the bloggies, the rates were about 1/3 of what aa.com was showing.
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Old Feb 14, 17, 7:37 pm
  #13  
mia
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This sounds similar to:

http://www.flyertalk.com/forum/ameri...der-fares.html

...but the fare differences are small.
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Old Feb 14, 17, 8:35 pm
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I think the bloggers were cherry picking results to get a newsworthy post. So it's possible you can lick out but it's not every fare on every date.
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Old Feb 15, 17, 2:09 am
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You will probably save on credit card fees if you book through the Amex travel website. At least that's the case with BA.
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