Originally Posted by
slivrflyr
I’d get a diagnosis. How would amex know the value of
The claim. Sans estimate they’d only reimburse full but they won’t for a full phone.
You can always put in a claim for the whole amount and see if they just rubber stamp it. If they come back asking for diagnosis then provide the letter. I’d file first before getting the letter in that case so it doesn’t seem like you sat on the letter and not shared w them
Thanks for the suggestions. I think I'll go ahead and file. If they need paperwork, I'll obtain it then. A rubberstamp would be great and save a Genius Bar appointment.
Originally Posted by
slivrflyr
This could
Be interpreted to mean standalone batteries.
the product is the phone and I’d let the OP get the diagnostic. “Phone dies shortly after recharging” would be my claim verbiage. It could be more than just the battery. I could be oveclocked CPU etc
Thanks for suggestion on the phrasing strategy. I also take the less-is-more strategy with these things.
Some responses in this thread seems to indicate that Amex has covered batteries that are part of larger electronic devices.
I think the key is that the battery is covered under
Apple's original warranty, which is the general criteria for determining coverage of specific components of covered devices.
Originally Posted by
ijgordon
FWIW, my experience with the extended warranty was also good. Sony Vaio laptop battery would barely hold a charge after just about a year. Amex (Plat) told me to buy a new one and they credited me the amount of the purchase. It was a relatively painless process.
Originally Posted by
crazyhorse
I'd go through the "hassle" if I were you. Amex approved my claim and although Apple provided me an estimate of $80 to replace the battery, Amex just refunded the entire $199 + tax back to my card.
The only documentation they asked for was the original purchase receipt (from AT&T) and the statement showing the charge on the card.
Easiest claim ever.