Amex (USA) Extended Warranty reports
Oct 30, 2017, 1:01 am
#256
Join Date: Jul 2009
Programs: Miles and Smiles Elite Plus, Hilton Gold, Marriott Titanium
Posts: 474
Managed to purchase an Iphone X with my amex platinum. The apple care warranty for 2nd year is now over 200 bucks when you include taxes. Do you think its safe enough to rely on the Amex extended warranty?
Oct 30, 2017, 6:18 am
#257
Join Date: Jan 2010
Posts: 698
read the coverage that both offer. i am pretty sure there are differences. extended warranty from amex is not the same as apple care. i.e. check accidental coverage for screen cracks, spills, etc
Nov 14, 2017, 1:37 pm
#258
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,233
If you don't want/need the coverage for accidental damage (and theft I think too?) then I believe you're better off with Original warranty + Amex, for 2 years of coverage. That said, it seems that if you purchase Apple Care for 2 years, you'll get that 3rd year of coverage from Amex, and arguably that's when things are more likely to go downhill with the device.
Nov 14, 2017, 2:18 pm
#259
Join Date: Jul 2000
Posts: 3,746
The Amex extended warranty does not cover accidental damage. However, the new Uber Card (no fee) from Barclays covers accidental damage and theft. It becomes active on all phones that you use with your cell phone plan once you start paying your cell phone bill with the card - subject to a $25 deductible.
The Uber card also has extended warranty, but I don't know if it is as hassle-free as the Amex extended warranty. So I would buy my phone with Amex for the extended warranty, and pay my bill with the Uber card for the damage and theft protection.
Here's a link to the terms and conditions of the Uber Cell Phone protection: https://www.barclaycardus.com/servic...AL.pdf#page=20
The Uber card also has extended warranty, but I don't know if it is as hassle-free as the Amex extended warranty. So I would buy my phone with Amex for the extended warranty, and pay my bill with the Uber card for the damage and theft protection.
Here's a link to the terms and conditions of the Uber Cell Phone protection: https://www.barclaycardus.com/servic...AL.pdf#page=20
Off the top of my head, Apple Care does cover accidents, but has the $99 (?) deductible. And I think much of that first year you pay for Apple Pay is "wasted" since you have the original 1-year warranty with the device (though not for accidents IIRC).
If you don't want/need the coverage for accidental damage (and theft I think too?) then I believe you're better off with Original warranty + Amex, for 2 years of coverage. That said, it seems that if you purchase Apple Care for 2 years, you'll get that 3rd year of coverage from Amex, and arguably that's when things are more likely to go downhill with the device.
If you don't want/need the coverage for accidental damage (and theft I think too?) then I believe you're better off with Original warranty + Amex, for 2 years of coverage. That said, it seems that if you purchase Apple Care for 2 years, you'll get that 3rd year of coverage from Amex, and arguably that's when things are more likely to go downhill with the device.
Jun 21, 2018, 6:15 pm
#260
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,721
HAs anyone made an extended warranty claim on a major appliance such as a washer, dryer or refrigerator?
Just received an offer from Electrolux to buy an extended warranty, but I am thinking that I can pass on this for at least another year if AMEX provides decent coverage.
Just received an offer from Electrolux to buy an extended warranty, but I am thinking that I can pass on this for at least another year if AMEX provides decent coverage.
Jun 21, 2018, 6:53 pm
#261
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Jun 22, 2018, 1:14 am
#262
Join Date: May 2013
Posts: 378
HAs anyone made an extended warranty claim on a major appliance such as a washer, dryer or refrigerator?
Just received an offer from Electrolux to buy an extended warranty, but I am thinking that I can pass on this for at least another year if AMEX provides decent coverage.
Just received an offer from Electrolux to buy an extended warranty, but I am thinking that I can pass on this for at least another year if AMEX provides decent coverage.
Jun 22, 2018, 6:18 am
#263
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
HAs anyone made an extended warranty claim on a major appliance such as a washer, dryer or refrigerator?
Just received an offer from Electrolux to buy an extended warranty, but I am thinking that I can pass on this for at least another year if AMEX provides decent coverage.
Just received an offer from Electrolux to buy an extended warranty, but I am thinking that I can pass on this for at least another year if AMEX provides decent coverage.
Jun 22, 2018, 11:35 am
#264
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I bought a ~$6k TV and had a back light go out. Was actually during the OEM warranty but Samsung was giving some excuse about shipping damage (which is BS - the set was delivered and installed by Best Buy with everything working for a month afterward).
I called Amex and they took the claim and gave me the name of an authorised repair shop. I had to send Amex the response from Samsung saying they would not cover it. Tech came out, did some paperwork on the problem, and then came back and replaced the panel a couple weeks later. Bill went straight to Amex and that was the last I heard of it. Not sure if this was extended warranty or purchase protection, but I was happy with the outcome.
I called Amex and they took the claim and gave me the name of an authorised repair shop. I had to send Amex the response from Samsung saying they would not cover it. Tech came out, did some paperwork on the problem, and then came back and replaced the panel a couple weeks later. Bill went straight to Amex and that was the last I heard of it. Not sure if this was extended warranty or purchase protection, but I was happy with the outcome.
Jun 22, 2018, 1:34 pm
#265
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Within 90 days of purchase? Purchase protection. Extended warranty if otherwise.
Jun 22, 2018, 5:38 pm
#266
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
That one incident likely saved me hundreds or thousands of dollars, and/or a significant headache trying to deal with Samsung.
Jul 23, 2018, 12:07 pm
#269
Join Date: Jul 2012
Posts: 19
Does anyone know how the new 2 year warranty extension works when combined with manufacturer extended warranties? For instance, does buying Apple Care for a new MacBook Pro go from 3+1 to 3+2? Or is it 3+1 since the original non-extended warranty was 1 year? The new verbiage says Original Manufactuers Warranty, but the full terms aren't yet published as they go into effect on 8/1/2018. I also haven't seen any discussion on the Purchase Protection extension from 90 to 120 days.
The Base + Extended warranty can't exceed 5 years though. So keep that in mind...
Extended Warranty
Extended Warranty is provided to You as a benefit of Card Membership at no additional charge when a purchase is made with Your eligible Card. For claims submitted to Us on and after August 1, 2018, one of the following will occur:
• If the original manufacturer's warranty is less than two (2) years*, We will match the length of that warranty.
• If the original manufacturer's warranty is between two (2) and five (5) years*, We will increase coverage to provide two (2) additional years of warranty.
The benefit is limited to the actual amount charged to Your Card for the item, up to a maximum of $10,000; not to exceed $50,000 per Card Member account per calendar year.
*For residents of Indiana, Guam, Puerto Rico, and Northern Mariana Islands, Your coverage will continue to match the original warranty period for warranties of less than one (1) year or provide one (1) additional year if the warranty is between one (1) and five (5) years.
Extended Warranty is provided to You as a benefit of Card Membership at no additional charge when a purchase is made with Your eligible Card. For claims submitted to Us on and after August 1, 2018, one of the following will occur:
• If the original manufacturer's warranty is less than two (2) years*, We will match the length of that warranty.
• If the original manufacturer's warranty is between two (2) and five (5) years*, We will increase coverage to provide two (2) additional years of warranty.
The benefit is limited to the actual amount charged to Your Card for the item, up to a maximum of $10,000; not to exceed $50,000 per Card Member account per calendar year.
*For residents of Indiana, Guam, Puerto Rico, and Northern Mariana Islands, Your coverage will continue to match the original warranty period for warranties of less than one (1) year or provide one (1) additional year if the warranty is between one (1) and five (5) years.