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-   American Express | Membership Rewards (https://www.flyertalk.com/forum/american-express-membership-rewards-410/)
-   -   Report Amex website problems here (https://www.flyertalk.com/forum/american-express-membership-rewards/1044670-report-amex-website-problems-here.html)

wallaby Jan 31, 2010 1:41 am

Strange response when logging into Amex
 
Trying to login to Amex to check my account, and get a screen saying my "login" is locked and asking me to enter full card number plus the 4 digits from the back. Doesn't seem right to me. Anyone else encountered this?
Has the Amex website been pirated?

Silver Fox Jan 31, 2010 1:57 am

I would not trust it either. And as the number is on the front of amex platinum cards I would be extremely suspicious. I just logged into the site ok but I would err on the side of caution and call them if I was you.

mia Jan 31, 2010 2:00 am


Originally Posted by wallaby (Post 13292369)
...screen saying my "login" is locked and asking me to enter full card number plus the 4 digits from the back

In my experience this is displayed after I have made a typographical error typing my User ID. I would simply close the browser and start over.

wallaby Jan 31, 2010 4:36 am


Originally Posted by Silver Fox (Post 13292401)
I would not trust it either. And as the number is on the front of amex platinum cards I would be extremely suspicious. I just logged into the site ok but I would err on the side of caution and call them if I was you.

Actually "back " was my error, it was showing the id number on the front.

wallaby Jan 31, 2010 5:15 am


Originally Posted by mia (Post 13292409)
In my experience this is displayed after I have made a typographical error typing my User ID. I would simply close the browser and start over.

Well after rebooting and clearing my browser cache I still get the same thing.
Guess I need to make a call.

flyer4512 Feb 3, 2010 6:15 pm


Originally Posted by SingaporeDon (Post 13288224)
Accessing the Membership rewards section of the US American Express website from Singapore has, for the last several years, been impossible. You are directed to an endless loop, with the words "Process Redirect" appearing between constant changing of the address line in the website, and a blank page. I have tried IE, Safari and Firefox, but same problems. I wonder if this is some security issue, with access from foreign ISP's being blocked for some reason

This happens often to me between approx 4pm- 8pm ET in the U.S on different ISP's so it's not isolated to overseas.

wallaby Feb 5, 2010 6:07 am


Originally Posted by SingaporeDon (Post 13288224)
Accessing the Membership rewards section of the US American Express website from Singapore has, for the last several years, been impossible. You are directed to an endless loop, with the words "Process Redirect" appearing between constant changing of the address line in the website, and a blank page. I have tried IE, Safari and Firefox, but same problems. I have raised this with AMEX customer service, but they have no clue and have not been able to resolve the issue. I have given up now, and just call them when I want to transfer Membership Rewards points to airline partners. Sometimes they even throw in a few hundred points for the inconvenience. I wonder if this is some security issue, with access from foreign ISP's being blocked for some reason

I had this problem quite a few years back and received a solution that worked back then. Here is the thread:
http://www.flyertalk.com/forum/ameri...r-website.html

hth.

josephstern Apr 20, 2010 5:28 pm

I applied for a larger credit limit. Got this link:

https://www201.americanexpress.com/e...c_email_status

I enter my zip and name, and I get an app number. I proceed, and I'm back to entering my zip and name. Endless loop.

DBCme Apr 30, 2010 8:53 am

Down again, at least for past 90 minutes..

theodoric1 Aug 12, 2010 3:16 pm

American Express Accounts Online
 
For the last week or so almost every time a logon the website says it's busy and can't respond. Anyone know what's going on?:confused: Time of day doesn't seem to make much of a difference...7:30 a.m. to 8:30 p.m. EST...

Thanks!

Centurion Aug 12, 2010 3:20 pm

Try a different computer.

theodoric1 Aug 12, 2010 3:28 pm


Originally Posted by Centurion (Post 14470875)
Try a different computer.

Normally I would agree to try that option but none of my other online accounts (USAA, USAir, Visa, Starwoods, Hilton etc.) require me to do that. When I'm at the airport, which is every week...a second computer is not an option. That's where I am right now in fact...trying to do my expense reports.

mlad1101 Aug 12, 2010 3:40 pm

Been working fine for me. Try clearing your cookies/cache. Or try opening it on a different browser(ie. Firefox, internet explorer, google chrome)

theodoric1 Aug 12, 2010 4:07 pm

Thanks...tried google with same results....getting this message:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Our System is Not Responding
You may experience intermittent delays. We apologize for this inconvenience.

While we are working to correct the problem, you can:

Try again by hitting the Back, Refresh or Reload buttons on your web browser
Try your request again later today

If you are trying to make a payment, you can pay via telephone by calling 1-800-472-9297

Thank you

mlad1101 Aug 12, 2010 5:43 pm


Originally Posted by theodoric1 (Post 14471170)
Thanks...tried google with same results....getting this message:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Our System is Not Responding
You may experience intermittent delays. We apologize for this inconvenience.

While we are working to correct the problem, you can:

Try again by hitting the Back, Refresh or Reload buttons on your web browser
Try your request again later today

If you are trying to make a payment, you can pay via telephone by calling 1-800-472-9297

Thank you

Interesting, if you indeed are getting that message then its an issue on their end, not yours. Not sure why its not a problem for everyone though.


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