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-   American Express | Membership Rewards (https://www.flyertalk.com/forum/american-express-membership-rewards-410/)
-   -   Report Amex website problems here (https://www.flyertalk.com/forum/american-express-membership-rewards/1044670-report-amex-website-problems-here.html)

mikeawesome Jan 13, 2016 5:26 am

Membership Rewards down or just me?
 
I get the following message when i click on available points.


WE'RE SORRY
We apologize for the inconvenience, the system is currently unavailable. Please try your request again by refreshing the page.

If you require further assistance please call Membership RewardsŪ Customer Service at 1-800-AXP-EARN (297-3276).
CODE: LA01-101

jrjcopp Jan 13, 2016 5:54 am

Working for me on both Chrome and Edge.

gspurr Jan 20, 2016 10:01 am

Is anyone else having trouble seeing their amex membership rewards balance online today? It doesn't show up on the usual spot on my card's page and when I click on the membership rewards page I get an error message.

FlyerAl Jan 20, 2016 10:15 am


Originally Posted by gspurr (Post 26049842)
Is anyone else having trouble seeing their amex membership rewards balance online today? It doesn't show up on the usual spot on my card's page and when I click on the membership rewards page I get an error message.

Yes, I'm having the exact same problem.

AugustWest Jan 20, 2016 10:39 am

MR site down?
 
I am getting a "temporarily unavailable" message when trying to log into MR.
Anyone else?

Troopers Jan 20, 2016 10:44 am

You're not alone.

Cana2013 Jan 20, 2016 10:46 am


Originally Posted by gspurr (Post 26049842)
Is anyone else having trouble seeing their amex membership rewards balance online today? It doesn't show up on the usual spot on my card's page and when I click on the membership rewards page I get an error message.

I am having the same problem. It happened couple times last year.

AugustWest Jan 20, 2016 10:49 am

Thanks

FlyMeToTheLooneyBin Jan 20, 2016 11:38 am

Yup. I noticed the outage yesterday when I was perusing the Platinum Dining benefit page.

dhuey Jan 20, 2016 11:39 am

Trying to make a FH&R reservation since yesterday. No luck. It keeps crashing after FH&R login.

mia Jan 20, 2016 11:39 am

I am able to access my account at membershiprewards.com

500 miles at a time Jan 20, 2016 12:16 pm


Originally Posted by gspurr (Post 26049842)
Is anyone else having trouble seeing their amex membership rewards balance online today? It doesn't show up on the usual spot on my card's page and when I click on the membership rewards page I get an error message.

System has been down all day for maintenance is what they told me.

jk2 Jan 20, 2016 1:34 pm


Originally Posted by mia (Post 26050380)
I am able to access my account at membershiprewards.com

I am able to access this info as well, however if I would like to access a page 'travel' and 'transfer points to other programs', it shows 'page not found'.

mia Jan 20, 2016 1:46 pm


Originally Posted by jk2 (Post 26051197)
... 'transfer points to other programs', it shows 'page not found'.

Confirmed. If you call 1 - 8 0 0 - 2 9 7 - 3 2 7 6 are they able to make the transfer?

mia Jan 20, 2016 1:50 pm

Here is a workaround to try if the partner is already linked to your Membership Rewards account:
  1. Login to membershiprewards.com
  2. Click: Your points balance (righthand side)
  3. Expand: Link Loyalty Programs
  4. Scroll: to the desired program, and click the program NAME
  5. You should be here:
https://rewards.americanexpress.com/...iew/ptlanding/


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