Step 1: Ruin your website

Step 2: Turn back 35% of MR points on bookings to folks still promised 50% back (Amex Business Platinum deal)

Step 3: Make on-line bookings with MR points inaccessible for days

I'm seeing a pattern, but what? IT, or just make life difficult for customers who have accumulated MR points, so that they'll just go away...?

On amextravel.com, pay with points isn't working at all:

- We apologize, the Membership Rewards® system is currently unavailable.

Anyone else got the same? This seems to be there for a couple of days now.

Yeah, same message we were seeing trying to use FHR. I assume there's some link between those sites and the MR site that is down.

Hopefully they resolve this soon.

The site is working for me again. I tweeted Amex with link to the thread. Perhaps now they will keep better track. Doubt it, but happy it's working.

Working here as well.

That was brilliant eclarkebu. I didn't even think of Twitter! Nice work!

Hope this is not off topic, but has anyone else lost all offers (save 4 Amex offers) across all cards. Had 100 yesterday...now 4. Tried clearing cache. Different browsers. Nothing. In a chat now but they are next to useless.

Just came to ask the same question! yep, disappeared on mine too - both avaiable ones and added to card.

I don't think this is website specific issue, as it doesn't show on mobile either. But at least on mobile it says: "Our System is not responding. Please try again later."

Yes. Obvious technological issue.

Yes, this came up before as one of the "enhancements" of the new website.
Try the older website that's still working. Just remember that the "Home" button will take you back to the new website.

At least it displays an error message:

I'm getting the same message now too for new offers. The loaded offers display correctly.

it's working again.

I can now see Offers on both the current and older version of the site.

Yep...back to "normal"
Best part of my chat:
ME: I had 100 available offers yesterday and now I only see 4.
CHAT REP: Could you list them for me and maybe I can take a look.

Despite channeling my best Ray Babbitt, I could not come up with all 100. :)

There were four left in the box. :)