Report Amex website access problems here
 

Can anyone get into the transfer points section of the website ?

When I click on use points it just keeps redirecting me in a loop

Looks like a $100 Kohls card, lol


That link doesn't work either, you must be having issues with your website

The link works fine for me, I tested before posting. However, to be sure there is no misunderstanding I do not work for American Express. Flyertalk moderators are merely members who agree to facilitate discussion. There have been other reports of problems access the US American Express website.

It's working now but I tried from diffferent spots on different computers earlier an it was not

Thanks

Why does the award website go down around this time almost every night ?

It runs in a continuous loop trying to acces different URLS

Can anyone access this link ? No luck on 2 different computers, they just keep redirecting you in a loop.

Same thing when you go to Amex homepage

I can access this link fine. No issues.

Yep now it's working for me also. Several times it has been down in the past week though

Ok, same problem again right now with the link in a constant loop trying to access different URL's

I'm in a diffferent state on a diffferent computer so I know this isn't just me

www.membershiprewards.com


Mia, do you have any insight on this ?

It seeems to do this everyday for a few hours around 5pm ET


EDIT


NOW it's working at 7pm, lol

Have not been able to sign on to my accounts all morning. Anyone else having the same problem?

Yes, seems very slow and confused today.

I've been able to sign in [to the UK site] all day but there's no info - 'Member Since 0' and 'Unavailable' against all info items. Very odd.

[Moderator enters ...]

Even if your Flyertalk profile shows your location, it might be helpful to mention the nationality of the American Express website you are trying to access.

[...moderator exits]

[UK] Working OK today.

Accessing the Membership rewards section of the US American Express website from Singapore has, for the last several years, been impossible. You are directed to an endless loop, with the words "Process Redirect" appearing between constant changing of the address line in the website, and a blank page. I have tried IE, Safari and Firefox, but same problems. I have raised this with AMEX customer service, but they have no clue and have not been able to resolve the issue. I have given up now, and just call them when I want to transfer Membership Rewards points to airline partners. Sometimes they even throw in a few hundred points for the inconvenience. I wonder if this is some security issue, with access from foreign ISP's being blocked for some reason