Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Feb 22, 2016, 7:42 am
#2416
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Great example of where a picture is worth a thousand words. (Not that I am suggesting someone break AA's rules and do such a thing. 
)
As for the two drink limit, IMHO, that is crazy. No FA should be interjecting there personal standards onto customers. OTOH - You can never argue with a FA for another (alcoholic) drink. I sure hope the passenger sends in a letter.
)As for the two drink limit, IMHO, that is crazy. No FA should be interjecting there personal standards onto customers. OTOH - You can never argue with a FA for another (alcoholic) drink. I sure hope the passenger sends in a letter.
None of us know all the facts, so this Monday-morning (it is Monday) quarterbacking is all we can do.
Feb 22, 2016, 7:57 am
#2417
Join Date: Sep 2009
Location: Global
Posts: 6,015
I do believe the FAs need to have some leeway here. Maybe they chose the wrong words, but since they are not likely to have a meter for the pax to blow into, they need to use their judgement. Perhaps the pax was already two-sheets to the wind and didn't want to put them over the top.
None of us know all the facts, so this Monday-morning (it is Monday) quarterbacking is all we can do.
None of us know all the facts, so this Monday-morning (it is Monday) quarterbacking is all we can do.
You are reading into things that are just not in the OP post... We do know what happened here... "citing that it made her uncomfortable to serve more than that for a 2 hour flt."
Just a personal policy by a FA. No mention of anything else. If AA wants to make that policy, fine. But FA's making a policy up (not judgement on case by case) is wrong.
Feb 22, 2016, 9:28 am
#2418
Join Date: Jul 2013
Location: PWM
Programs: AA EXP, DL Platinum, and assorted hotel loyalty schemes.
Posts: 281
CLT-DEN 468 on February 19. No PDB offered, 45 minutes in flight before first beverages offered. I rang the call bell, which went ignored. Meal service didn't start until 75 minutes into flight. Probably the worst flight attendant I've had in last year+.
Feb 22, 2016, 10:43 am
#2419
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
AA265 LAX-LIH A321S 2/19/16 NO PDB
- Catering was still onboard during the boarding process which began 40 minutes prior to scheduled departure
- Bottled water provided prior to door closing
- On-time departure
- Service in the air was top-notch by the one FA serving the 16 F passengers
- Catering was still onboard during the boarding process which began 40 minutes prior to scheduled departure
- Bottled water provided prior to door closing
- On-time departure
- Service in the air was top-notch by the one FA serving the 16 F passengers
Feb 23, 2016, 11:16 am
#2420
Join Date: Oct 2006
Location: Virginia
Posts: 292
Just got back from a trip to GUA paid F.
I see lots of complaints around PDB and have stiffed myself in the past, but here is some positive news:
RIC/MIA PDB of your choice +awesome flight attendant who introduced herself and addressed everyone by name and checked in regularly. She even gave everyone in F their specific connecting gates.^
MIA/GUA PDB of your choice. Flight attendants would halt boarding so drinks could be delivered
GUA / MIA PDB of your choice.
MIA/CLT PDB of your choice. FAs also halted boarding econ so drinks could be delivered.
CLT/RIC PDB of your choice. 2 rounds before we pushed back ... flight was choppy so Capt asked FAs to stay seated so they served another round of snacks and drinks before push back. FAs were funny and energetic for a 22:40 departure.
That's 5 segments with a 100% success rate on early morning flights, afternoon flights, late night flights, and all pretty full. Some FAs were better than others, but none were bad and all in all it was a great trip.
I see lots of complaints around PDB and have stiffed myself in the past, but here is some positive news:
RIC/MIA PDB of your choice +awesome flight attendant who introduced herself and addressed everyone by name and checked in regularly. She even gave everyone in F their specific connecting gates.^
MIA/GUA PDB of your choice. Flight attendants would halt boarding so drinks could be delivered
GUA / MIA PDB of your choice.
MIA/CLT PDB of your choice. FAs also halted boarding econ so drinks could be delivered.
CLT/RIC PDB of your choice. 2 rounds before we pushed back ... flight was choppy so Capt asked FAs to stay seated so they served another round of snacks and drinks before push back. FAs were funny and energetic for a 22:40 departure.
That's 5 segments with a 100% success rate on early morning flights, afternoon flights, late night flights, and all pretty full. Some FAs were better than others, but none were bad and all in all it was a great trip.
Feb 23, 2016, 1:40 pm
#2421
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,358
I, too, have noticed a definite improvement in the pmAA PDB offering. Hope it continues, as I have 2 more pmAA flights today!
DEN-DFW - pmAA A321S PDB of choice! ^
DFW-TPA - pmAA MD80 PDB of choice! ^
DEN-DFW - pmAA A321S PDB of choice! ^
DFW-TPA - pmAA MD80 PDB of choice! ^
Feb 23, 2016, 2:17 pm
#2423
Join Date: Sep 2003
Location: Minneapolis, MN
Programs: My opinions are not those of AA or any affiliates of AMR Corp.
Posts: 2,096
No mix of AA/US crews
AA and US crews are not mixed yet. The 'Fence' won't come down until sometime in 2017.
Last edited by sluggoaafa; Feb 23, 2016 at 2:18 pm Reason: highlighting
Feb 23, 2016, 2:43 pm
#2424
Join Date: Jul 2013
Location: PWM
Programs: AA EXP, DL Platinum, and assorted hotel loyalty schemes.
Posts: 281
DEN-CLT #428 PDB of choice offered. Great crew throughout the flight.
Feb 23, 2016, 4:26 pm
#2425
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
#521 MIA/CLT LUS Crew, tray of warm water or warm OJ (must have gotten the memo from LAA FAs about what constitutes a PDB)
#1924 CLT/BWI LUS Crew, FA asked me what I wanted as I boarded (obviously did not get the memo from LAA FAs)
#1924 CLT/BWI LUS Crew, FA asked me what I wanted as I boarded (obviously did not get the memo from LAA FAs)
Feb 23, 2016, 5:48 pm
#2426
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
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Same experience. Three flights last week, one 737, one 777, and one A319, all pmAA, all with full bar PDB.
Feb 23, 2016, 6:25 pm
#2427
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,358
Ok. Hoping this is a one-off.
TPA-DFW OLD pmAA B737. NO PDB. Nada, zip, zilch from this surly crew prior to take-off who went on a power-trip and threatened to kick-off a passenger.
TPA-DFW OLD pmAA B737. NO PDB. Nada, zip, zilch from this surly crew prior to take-off who went on a power-trip and threatened to kick-off a passenger.
Feb 23, 2016, 7:29 pm
#2428
Join Date: Dec 2009
Location: New Orleans (MSY)
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Posts: 2,617
Feb 23, 2016, 9:06 pm
#2429
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Make sure you report them. It's very difficult to believe but perhaps all of the complaints may be paying dividends (if you'll pardon the US DM reference)...
Feb 23, 2016, 9:12 pm
#2430
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
Just got back from a trip to GUA paid F.
I see lots of complaints around PDB and have stiffed myself in the past, but here is some positive news:
RIC/MIA PDB of your choice +awesome flight attendant who introduced herself and addressed everyone by name and checked in regularly. She even gave everyone in F their specific connecting gates.^
MIA/GUA PDB of your choice. Flight attendants would halt boarding so drinks could be delivered
GUA / MIA PDB of your choice.
MIA/CLT PDB of your choice. FAs also halted boarding econ so drinks could be delivered.
CLT/RIC PDB of your choice. 2 rounds before we pushed back ... flight was choppy so Capt asked FAs to stay seated so they served another round of snacks and drinks before push back. FAs were funny and energetic for a 22:40 departure.
That's 5 segments with a 100% success rate on early morning flights, afternoon flights, late night flights, and all pretty full. Some FAs were better than others, but none were bad and all in all it was a great trip.
I see lots of complaints around PDB and have stiffed myself in the past, but here is some positive news:
RIC/MIA PDB of your choice +awesome flight attendant who introduced herself and addressed everyone by name and checked in regularly. She even gave everyone in F their specific connecting gates.^
MIA/GUA PDB of your choice. Flight attendants would halt boarding so drinks could be delivered
GUA / MIA PDB of your choice.
MIA/CLT PDB of your choice. FAs also halted boarding econ so drinks could be delivered.
CLT/RIC PDB of your choice. 2 rounds before we pushed back ... flight was choppy so Capt asked FAs to stay seated so they served another round of snacks and drinks before push back. FAs were funny and energetic for a 22:40 departure.
That's 5 segments with a 100% success rate on early morning flights, afternoon flights, late night flights, and all pretty full. Some FAs were better than others, but none were bad and all in all it was a great trip.