Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Mar 6, 2016, 11:43 am
#2506
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I've flown 29 segments on AA this year and 4 on Delta. My sample size is small but each of the Delta flights has had full PDB and one had an excellent and tasty meal.
AA is mostly good but there have been a small collection of flights where bad FA attitude is correlated with no PDB. Not sure why it's hard to get right.
AA is mostly good but there have been a small collection of flights where bad FA attitude is correlated with no PDB. Not sure why it's hard to get right.
Having worked in a merit-pay environment, those that exceeded expectations were rewarded with higher raises than those that didn't. The tree-huggers were happy just hanging on and had no desire to strive for better.
Mar 7, 2016, 1:08 pm
#2507
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3/5 LAX-SFO AA 356 - No PDB, but we boarded significantly late and still left on time ^.
3/6 SFO-DFW AA 1451 - PDB of OJ or Water with an offering for "anything else." Pax requests for other beverages were accommodated with a smile. This crew was friendly and all-around fantastic from gate to gate.
3/6 SFO-DFW AA 1451 - PDB of OJ or Water with an offering for "anything else." Pax requests for other beverages were accommodated with a smile. This crew was friendly and all-around fantastic from gate to gate.
Mar 7, 2016, 3:01 pm
#2508
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3/7, AA609, FLL-CLT, pmUS, Full PDB
Mar 7, 2016, 3:11 pm
#2509
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3/5 LAX-SFO AA 356 - No PDB, but we boarded significantly late and still left on time ^.
3/6 SFO-DFW AA 1451 - PDB of OJ or Water with an offering for "anything else." Pax requests for other beverages were accommodated with a smile. This crew was friendly and all-around fantastic from gate to gate.
3/6 SFO-DFW AA 1451 - PDB of OJ or Water with an offering for "anything else." Pax requests for other beverages were accommodated with a smile. This crew was friendly and all-around fantastic from gate to gate.
Mar 7, 2016, 4:24 pm
#2510
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Even in cases where they are not making the rounds, it should be appropriate to make the request. If they refuse, then you have something to report to AA. If you don't ask, that's on you.
Mar 7, 2016, 4:44 pm
#2511
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There is no need to wait for them to offer anything else. Simply make the request as they make the rounds and it should be accommodated. Just because some shoves a tray of something at you doesn't mean that's all there is.
Even in cases where they are not making the rounds, it should be appropriate to make the request. If they refuse, then you have something to report to AA. If you don't ask, that's on you.
Even in cases where they are not making the rounds, it should be appropriate to make the request. If they refuse, then you have something to report to AA. If you don't ask, that's on you.
Mar 7, 2016, 5:34 pm
#2512
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Reporting it here does nothing to get the problem fixed. It needs to be reported to AA, at every occurrence. They will either get it fixed or remove it as a benefit to be expected. FT'ers are a very small percentage of their business.
Mar 7, 2016, 5:59 pm
#2513
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Mar 7, 2016, 6:21 pm
#2515
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3/7, AA1806, pmUS, CLT-BOS, Full PDB (Two rounds!)
Mar 7, 2016, 9:06 pm
#2516
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Should AA install cameras in the F cabins to keep an eye out for FA's not doing their jobs.?
Mar 8, 2016, 5:31 am
#2517
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No, although a picture may be worth a thousand words, video taken out of context will not help. Besides being self conscious of the camera presence may just create more service failures. If AA can't put someone on board to monitor the situation, then customer reports need to be acknowledged and acted upon.
Mar 8, 2016, 6:23 am
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When I'm turned down (even for a tomato juice) I do report it to Twitter (as well as any compliments I can find which is hard these days). The Twitter staff are nice but it's always "Gee golly sorry we'll forward this on to Flight Service."
Mar 8, 2016, 7:21 am
#2519
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I don't know if you are doing DMs or open tweets, but the more people that see the failures, the more likely they are to take action. And using #PDBServed tag can make it easy to find out just how the service is going (provided more use it).
Last edited by RogerD408; Mar 8, 2016 at 7:31 am
Mar 8, 2016, 4:29 pm
#2520
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Twitter seems to be the golden child within AA these days. Although there is very little they can do about in-flight issues, they are the best means of getting AA's attention. They may sour over time just like the web form messages have, but use them as much as you can now.
I don't know if you are doing DMs or open tweets, but the more people that see the failures, the more likely they are to take action. And using #PDBServed tag can make it easy to find out just how the service is going (provided more use it).
I don't know if you are doing DMs or open tweets, but the more people that see the failures, the more likely they are to take action. And using #PDBServed tag can make it easy to find out just how the service is going (provided more use it).
On the PDB front, things have gotten better on LAA. Not great, but better.