Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Feb 28, 2016, 11:56 am
#2461
Join Date: Jan 2016
Location: NYC
Posts: 108
I meant 6A and 6D, it was J not F. Either way I agree. I don't know how many people even noticed as they didn't announce it. It's a good cost saving strategy as there was minimal consumption, as opposed to when it's offered everyone grabs at least something
Feb 28, 2016, 4:53 pm
#2462
Join Date: Feb 2004
Location: San Jose, CA, USA
Posts: 546
Rare trip for me on United this afternoon, and our quite delightful FA in F is delivering a full "if we have it you got it" PDB service.
Edited to add she's just told passing passengers heading to coach and trying to use the F bins that the open overhead space in F has to be reserved as we still have one or two F pax to board.
Nice work so far.
Edited to add she's just told passing passengers heading to coach and trying to use the F bins that the open overhead space in F has to be reserved as we still have one or two F pax to board.
Nice work so far.
Feb 28, 2016, 7:17 pm
#2463
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Hmmmmm, not sure, but, seems like *maybe*, potentially, some mixed messages from AA to FA's on this subject:
https://twitter.com/xJonNYC/status/704127492249014272
https://twitter.com/xJonNYC/status/704127492249014272
Feb 28, 2016, 8:04 pm
#2464
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Hmmmmm, not sure, but, seems like *maybe*, potentially, some mixed messages from AA to FA's on this subject:
https://twitter.com/xJonNYC/status/704127492249014272
https://twitter.com/xJonNYC/status/704127492249014272
Feb 28, 2016, 10:58 pm
#2465
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Talk about #goingforgreat amazing how Delta can "walk on water" on this topic but this is impossible on the worlds largest airline.
Feb 28, 2016, 11:23 pm
#2466
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2/27 AA4992 CLT-CVG LUS CRJ900 - Full PDB
2/27 AA5073 CVG-CLT LUS CRJ900 - Full PDB (They had Jack Daniel's Honey on board. Crew was quite shocked to see it as well).
2/27 AA1781 CLT-MSY LUS A319 (Refurb) - Full PDB
2/27 AA5073 CVG-CLT LUS CRJ900 - Full PDB (They had Jack Daniel's Honey on board. Crew was quite shocked to see it as well).
2/27 AA1781 CLT-MSY LUS A319 (Refurb) - Full PDB
Feb 29, 2016, 12:22 am
#2467
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Money talks, Delta does everything better enjoy!!
Feb 29, 2016, 6:00 am
#2468
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Wow; just wow. Catering issues? Let's call a spade a spade, it's AApathy.
Feb 29, 2016, 8:36 am
#2469
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Feb 29, 2016, 10:22 am
#2470
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Yes, it would be nice if everything fell into place and the service was provided as expected. But reality says there will be reasonable exceptions (extremely short turnarounds or catering issues). I have no doubt the lAAzy FAs will have an excuse and it's expected AA will take them at their word. Until AA puts some form of management on board or at least does spot checks, I don't expect this to change.
If there is no apparent reason for not delivering the PDB, then asking for it is appropriate (goes for wanting more than water & OJ too). Reporting the failures appears to be getting attention and continuing just might get some action.
If there is no apparent reason for not delivering the PDB, then asking for it is appropriate (goes for wanting more than water & OJ too). Reporting the failures appears to be getting attention and continuing just might get some action.
Feb 29, 2016, 11:19 am
#2471
Join Date: Jan 2000
Posts: 3,026
AA3079 2/28 CRP-DFW - Aircraft left 15 minutes early and FA was still able to do drinks
AA2400 2/28 DFW-SJC - No drinks.
AA2400 2/28 DFW-SJC - No drinks.
Feb 29, 2016, 11:56 am
#2472
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Although I definitely agree that people should write in when there's PDB-fail, this latest revelation, to me, means the the equation is now potentially much more complicated than that-- in a bad way.
Feb 29, 2016, 3:30 pm
#2473
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I appreciate Skylady's (and other employee) input here but I don't understand the consistent AA employee response of "Enjoy Delta!"......shouldn't you want to do better than the competition? Are people really settling for Bronze level of service?
I deal with customers every day all day and would never speak to or dream of telling something like that to my customers....let alone if my competitor actually is much better like in the case of Delta (or gasp even United).
I deal with customers every day all day and would never speak to or dream of telling something like that to my customers....let alone if my competitor actually is much better like in the case of Delta (or gasp even United).
Feb 29, 2016, 3:54 pm
#2474
Join Date: Sep 2009
Location: Global
Posts: 5,998
I appreciate Skylady's (and other employee) input here but I don't understand the consistent AA employee response of "Enjoy Delta!"......shouldn't you want to do better than the competition? Are people really settling for Bronze level of service?
I deal with customers every day all day and would never speak to or dream of telling something like that to my customers....let alone if my competitor actually is much better like in the case of Delta (or gasp even United).
I deal with customers every day all day and would never speak to or dream of telling something like that to my customers....let alone if my competitor actually is much better like in the case of Delta (or gasp even United).
Feb 29, 2016, 4:33 pm
#2475
Join Date: Jan 2006
Location: lax
Posts: 3,888
Right now we are being hammered by Delta in every aspect. The only way to get AAs attention, is by valuable customers jumping ship. That is not what I am advocating, just pointing out the glaringly obvious.