Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
<content moved to top of wiki>
...
So there you have it.
...
<content moved to top of wiki>
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Nov 2, 2016, 8:31 am
#3211
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
Agreed. There's an old rule of thumb where 1 drink per hour keeps the average person under the legal BAC limit, and perhaps FAs are told this in training, but there's no "very strict policy" on this (nor would such a policy make sense). As long as an adult passenger isn't visibly intoxicated, there's no valid reason to deny them a drink.
Nov 2, 2016, 8:36 am
#3212
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
Nov 2, 2016, 8:37 am
#3213
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,663
Agree with the above. I've had 3 screwdrivers in the first hour many times with no comments from the FA.
Nov 2, 2016, 8:40 am
#3214
Join Date: Nov 2012
Location: Anywhere
Programs: AA EXP
Posts: 674
Strict policy baloney. I can't count how many times I've been on BOS-LGA or BOS-PHL (short flights), had a PDB, then a drink after we take off, and the FA brings another in a plastic cup (unrequested, and in plastic for landing!) when we are supposed to put our laptops away.
Nov 2, 2016, 9:22 am
#3215
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,419
Absolutely! ^ And may not hurt to send in a note via the website to Customer Relations as well.
I know it's hard to maintain consistency in any organization of that size, but I'm tired of "rogue" gate agents, flight attendants, ticketing agents, EXP agents, etc. making up their own rules and trying to sell us BS "AA policies."
I know it's hard to maintain consistency in any organization of that size, but I'm tired of "rogue" gate agents, flight attendants, ticketing agents, EXP agents, etc. making up their own rules and trying to sell us BS "AA policies."
Nov 2, 2016, 10:09 am
#3216
Join Date: Sep 2009
Location: Global
Posts: 5,998
TG before this... almost disappointed cannot give you MORE Dom!!!
Crazy. Please tweet/right in/both
Nov 2, 2016, 10:14 am
#3217
Join Date: Apr 2008
Location: TX
Programs: AA: EXP MR: Ti
Posts: 495
I have run into this "1 drink per hour" BS once. It was a short flight (just under an hour). Got a Jack/Zero once we got up in the air, she came around with the basket, but she refused to do any refills on alcohol due to this "rule". She at least was apologetic about it and not rude, but still.
Nov 2, 2016, 10:28 am
#3218
Join Date: Sep 2009
Location: Global
Posts: 5,998
I have run into this "1 drink per hour" BS once. It was a short flight (just under an hour). Got a Jack/Zero once we got up in the air, she came around with the basket, but she refused to do any refills on alcohol due to this "rule". She at least was apologetic about it and not rude, but still.
Again, on LH now, and my glass is NEVER empty on 10 hour flight. Eventually FA will win when I say no more.
Nov 2, 2016, 1:01 pm
#3220
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Nov 2, 2016, 1:58 pm
#3221
Join Date: Nov 2013
Posts: 12
American Airlines = lazy airlines.
Check out this site http://hub.aa.com/en/ga/category/47297
It has the meals offered and the procedure a FA should follow for a First Class passenger. It always starts off with a Welcome and offer a PDB!
I am going to MIA FC from ORD later this month on vacation. I sent American an email about this policy. I did receive a reply and it started off with the reasons why a PDB would not be offered. All make sense (leaving on time, catering issue, etc) and we agree there are times when it is not possible to be offered one. The email also stressed that I could hit the call button and ask the flight attendant for a PDB of my choice. Oh, the Lord hates a coward!
If there not going to offer one, why open the door or closing it by pressing them to do something they do not want to do?
United and Delta always offer a PDB unless there is a valid reason.
On American:
My batting average is about .400 for getting a PDB and .200 for the open bar choice.
A .400 average would make me a HOF baseball player, a .200 average a millionaire!
It has the meals offered and the procedure a FA should follow for a First Class passenger. It always starts off with a Welcome and offer a PDB!
I am going to MIA FC from ORD later this month on vacation. I sent American an email about this policy. I did receive a reply and it started off with the reasons why a PDB would not be offered. All make sense (leaving on time, catering issue, etc) and we agree there are times when it is not possible to be offered one. The email also stressed that I could hit the call button and ask the flight attendant for a PDB of my choice. Oh, the Lord hates a coward!
If there not going to offer one, why open the door or closing it by pressing them to do something they do not want to do?
United and Delta always offer a PDB unless there is a valid reason.
On American:
My batting average is about .400 for getting a PDB and .200 for the open bar choice.
A .400 average would make me a HOF baseball player, a .200 average a millionaire!
Last edited by stoehrcov; Nov 2, 2016 at 2:05 pm Reason: Added additional comments.
Nov 2, 2016, 2:05 pm
#3222
Join Date: Nov 2013
Posts: 12
I had a flight attendant tell me once, "My job is to save your behind (a##) is what she said. Not kiss it. Also, she was not "on the clock yet" The issue came up because I requested a PDB double Jack and she said in MIA, we do not have Jack on board. I took a single scotch. The gentleman in front got his Jack after me.
I asked her why, when she came with my drink. She was not prepared to reply and got defensive. For the rest of the flight, I asked another FA to serve me.
I asked her why, when she came with my drink. She was not prepared to reply and got defensive. For the rest of the flight, I asked another FA to serve me.
Nov 2, 2016, 2:25 pm
#3223
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
Nov 2, 2016, 2:29 pm
#3224
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
Update: I sent a DM to the Twitter team and received a response within a few minutes. They could not apologize enough and said in no way should I have been talked to like that. I really appreciate how they follow up.
Back to PDB's:
11/2 LGA-CLT AA#581 LUS A321 - Full PDB
11/2 CLT-LAX AA#1737 LUS A321 - Full PDB by a wonderful FA.
Back to PDB's:
11/2 LGA-CLT AA#581 LUS A321 - Full PDB
11/2 CLT-LAX AA#1737 LUS A321 - Full PDB by a wonderful FA.
Nov 2, 2016, 3:15 pm
#3225
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,663