Originally Posted by RogerD408

Twitter seems to be the golden child within AA these days. Although there is very little they can do about in-flight issues, they are the best means of getting AA's attention. They may sour over time just like the web form messages have, but use them as much as you can now.

I don't know if you are doing DMs or open tweets, but the more people that see the failures, the more likely they are to take action. And using #PDBServed tag can make it easy to find out just how the service is going (provided more use it).